The only hotel in a month of travel that charged me at a "tourist exchange rate" as they call it. I wonder if it's even legal? The bottle of water or chips in the room is chargeable, it does not correspond to the standard of a 4* (especially since the prices are not indicated in the room and suggest that it is indeed complimentary). You book a late check-out until 2pm, but the front desk calls you at 10.30am to rush you ...because their software is apparently not up to date

Stayed in April 2024

None

The location The atmosphere The spacious rooms

Stayed in April 2024

all was good

All was very good

Stayed in April 2024

The smell of air freshener from the toilets downstairs pervaded the whole place.

Its location, restaurant , and staff.

Stayed in March 2024

WiFi not very reliable. Hairs in bathroom.

Great location. Warm interior. Friendly and helpful reception staff. Nice restaurant views to the port.

Stayed in March 2024

The interior designer really messed up, for a new property NO power points near the bed, in fact a distinct lack of power points in general

Property has two wings, we stayed in the newer one which was excellent, beautiful views overlooking the harbour

Stayed in March 2024

Friendly and helpful receptionist. great ;location for restaurants and tourists.

The receptionist was extremely helpful, friendly and assisted was of greater assistance by speaking in English.

Stayed in March 2024

Towels can be improved

I was surprised about the restaurant and Spa.....simply excellent....very nice wine and food and full friendly service. Fully recommended

Stayed in March 2024

The hotel is on a main street in Ushuaia and you can hear the traffic, noise from your room.

You book this hotel for its location especially if you are going on a cruise. They are very well versed in luggage storage, cruise drop-off points, and in just being super helpful with questions about cruises. Breakfast buffet was amazing, wifi was excellent, and rooms were comfortable. The value for the money was excellent. Front desk staff was helpful and accommodating.

Stayed in February 2024

Smell of disinfectant pervaded everything.

Location, ambience, restaurant.

Stayed in March 2024

Would have been great to have bath robes and slippers in the room and not just when you got to the spa

Great location, central to the town of Ushuaia

Stayed in February 2024

all was good

excellently located hotel, good breakfast and comfortable room; excellent massage after a heavy hike

Stayed in January 2024

Very good location and very good facilities.

Stayed in December 2023

Location. And service.

Stayed in January 2024

Electrics in the room need some attention

Great location

Stayed in January 2024

Access with luggage is difficult and parking is a pain in the street

Quite room good breakfast and the restaurant was good and charged less than most in town. Good parking for a motorcycle

Stayed in December 2023

Room service was difficult, not smooth at all, might have been because it was Christmas, but could have also been a language barrier as my Spanish isn’t great!

Hotel itself was great, reception was very helpful, and the house keeping staff were very attentive

Stayed in December 2023

The pre-payment was a disaster. The hotel kept trying to take payment in pounds but using the Argentine peso amount, so £116,000 GBP. This clearly kept getting declined and the hotel insisted it was due to the exchange rate, not their error, and the booking would be cancelled if I didn't authorise the payment. Booking.com intervened but it still wasn't resolved, so I turned up at the hotel not knowing if I had a reservation or not. Thankfully it turned out fine in the end but the lack of communication (it took days to get a response from the hotel) and the error in using the wrong currency was pretty stressful.

Once we arrived, the staff were helpful and friendly. The location really can't be beaten and the rooms are comfortable.

Stayed in November 2023

Rooms needed to be painted. Bathroom very small.

Excellent location, breakfast, and spa.

Stayed in November 2023

Good breakfast n great views

Stayed in November 2023

Our ground floor room was very warm and could only be cooled by opening the window... not perfect on the ground floor.

Very comfortable bed, we slept well. Location close to the cruise terminal and the main shopping drag... no need for transfers other than to the airport. Spa facilities looked good, although we didn't have time to use them. Perfect place for a pre or post cruise. We hired a car to explore the area so free parking was useful.

Stayed in November 2023

Can’t think of anything.

The location is great. Within a quick walking distance to everything in the small city. The hotel itself is very nice, has a great breakfast spread and very good dinner restaurant. The rooms were well appointed, clean and modern. The staff was very friendly, helpful and took care of all my needs.

Stayed in November 2023

Great Location

Stayed in November 2023

Breakfast was not so good.

Location, staff, facilities

Stayed in August 2023