Bad internet

The view

Stayed in April 2024

Everything lived up to expectations. Nothing negative

Amazing view from the room and the pool. Restaurant was quiet but had a lovely meal and a drink in the bar.

Stayed in March 2024

They did have a couple of power cuts, but it didn’t last too long.

Rooms spacious, comfortable bed, nice toiletries in bathroom. Great view if you get a lake view room. Breakfast very good. Nice pool area. Good location, very easy to walk in to town.

Stayed in March 2024

Ubication

Excellent View

Stayed in February 2024

No A/C

Everything except lack of aircon

Stayed in February 2024

Breakfast selection rather limited for a 5* hotel and the breakfast room/restaurant has a barn-like feel - great views though. Nobody welcoming/checking breakfast guests. The Bistro food menu was surprisingly basic for a luxury hotel. Walk to town required navigating narrow pavements under construction on a busy road.

The room was large and comfortable. Good wifi. Friendly and helpful staff. Attractive pool and gym, though no resistance machines and a very small selection of weights. Bistro/bar has panoramic views and is a great place to spend an hour or two as the sun is going down.

Stayed in February 2024

Staff was friendly but not capable in several situations. For example: Obviously the guideline for the staff is that the guest has to pay the room when he arrives. That would not be a problem for us, but it happened twice (first time at check in, second time when asking for a room upgrade the next day) that the staff at the counter forgot about it and then ran after us and cat-calling at us in the staircase that we have to come back and pay. And the second time (room upgrade) we then had to wait a few minutes at the counter because the one and only staff member doing the payment was hanging on the phone. When I asked to pay later after coming back from dinner they denied because it had to be right now. That whole issue left us behind with a feeling of being seen as not being capable of paying the bill. Like being a trickster or impostor, in short not being good enough for the hotel. In my opinion being a 5 star hotel is more than just having all the conveniences.

Nice hotel with all conveniences directly at the lake. Friendly staff.

Stayed in January 2024

Bathroom layout.

Perfect location with access to the lake.

Stayed in January 2024

Spacious, comfortable rooms with beautiful views of the lake. Excellent breakfast, helpful staff, and lovely spa facilities (with free pool, as well as other spa services you can book for very reasonable prices). Walking distance to Central Bariloche.

Stayed in December 2023

Breakfast very monotonous over 4 days

Stunning location and super helpful staff.

Stayed in November 2023

Clean. Comfortable. Food

Stayed in November 2023

nothing

The views are fabulous! The breakfasts are excellent. We were there for some very warm weather and A/C would have been nice - but I doubt there are many days that need A/C. The staff was very helpful too.

Stayed in March 2023

breakfast is with poor variety, also some discrepancies between reception and taxi concerning price which forced us to pay double

It has amazing climate, great pool with amazing view, not really in city center with is a great cons as it’s not so loudly

Stayed in March 2023

Breakfast could have had more variety, too many sweets. perhaps more hot food, besides eggs (bacon?), variety of cheese. Overall satisfying. Also one would like to use the pool before 11 am, and it was not possible.

Dinner at the Terra restaurant was excellent. Great chef!

Stayed in March 2023

On a noisy road (due to construction which will end eventually)

Beautiful location right on the lake. Fully glassed lobby to watch the waves

Stayed in February 2023

Parking

Amazing views ... close to center

Stayed in November 2022

the staff and the breakfast could be better

View of the room!!!

Stayed in February 2023

It’s looks like something is missing. It’s a five star hotel but the breakfast is a little bit poor, to change money is a big deal, air condition is missing

The team at the front desk is very helpful

Stayed in January 2023

Some of the housekeeping services were poor; we requested our laundry to be picked up but had to call multiple times as it wasn't picked up within 45mins (after they told us they'd come immediately). One of our room service orders was incorrect, although they did fix it within 30mins. The hotel is on a road without proper pedestrian access so you have to walk for a few minutes on dusty tracks before you get into town.

The suites all have lake/mountain views which are truly beautiful. I'd go for the Junior Suite as it comes with balcony, it really was priceless having our morning coffee overlooking the lake. The gym isn't really sufficient but we managed, however the pool is great. It's particularly good after a dip in the lake.

Stayed in January 2023

i don't know Spanish and barely know English so sometimes difficult to understand. But the staff was fantastic and patient with me.

the view from the room and deck were unbelievable...and the only thing i heard at night were the sound of the waves hitting shore... simply fantastic. Close to town so it was easy to walk in to shop and visit local restaurants.

Stayed in May 2022

Lack of concept of what a real 5-star Hotel is: no slippers in the bedroom, poor breakfast with coffee in a flask (not even a capuccino), maluse of outdoor facilities

The view, location and cleanliness were top

Stayed in November 2021

The room I had reserved was a junior suite with balcony and lake view. What I got was a junior suite with terrace and direct garden access on the lowest possible floor. There was very little lake view. I looked at garden, bushes and people some 2 meters away from the terrace. The view was entirely different from what I had paid for. The staff reacted highly unprofessional to my complaint, so eventually the customer service from booking,com had to interfere. They did so (no complaints in this respect), but until the last day of the stay the managment was unable to accept that "This spacious suite features a balcony" is violated if a "room with direct access to the property's garden" is assigned instead. And on entering: they threatened me to not give me any room, unless I allowed them to write down the secret code of my credit card on a sheet of paper for them to keep.

Stayed in January 2024

This place is 5 star !!! For the power , u need an adapter , so my wife go to the reception , do u have...oooo' well if u want it now go the a shop... its in other rooms , wife came back told me the story - I lol...u make a joke right ,' NOPE for real , NO...Yes he told me that. about 30 min a lady came to bring it , ok , but why tell it like this . Water bottles - its not free I am close to 60 Y and we travel a lot , but never I pay for water in my room. 5 star place remind U .

Stayed in March 2024

Price point is not right for today’s Argentina. Staff were Ok, but not great.

Nice location, beautiful view. Rooms were Ok, but on the small side. Overall, did not feel like a 5 stars hotel to me.

Stayed in December 2023