Breakfast could be better, since it is a 5 star hotel, room service food poor, Staff speaking english not many. Lights in the room very poor, not a mirror for make up, poor ilumination

Location and cleaness

Stayed in March 2024

Quality and service do not match with a 5 star hotel. Breakfast has variety but low quality, more like a 3 star hotel buffet. The bell man opened the door for us, so we could carry our bags; did not even attempt to help with them; again not the service expected at a 5 star hotel.

Rooms are very comfortable. The location is great; very close to restaurants and tourist sites. The hotel is well kept. The concierge was great and very accommodating.

Stayed in March 2024

It’s not 5* and concierge ignored my emails a month in advance and again whilst I was staying. You advised the restaurant was closed so we radically changed our plans when in fact, it was open. No recommendations either. 4* is more comparable.

Location. Nice reception. Breakfast was decent in comparison to other breakfasts we’d had in Argentina

Stayed in December 2023

Air conditioning broke down and it took hotel 24 hours to and a phone call to change rooms, even then airco not great. Lonby is beautiful and air conditioned. Rooms not as much.

Bed was very comfortable

Stayed in January 2024

It’s is 5 star hotel and the room they gave us was very big but not with the facilities you expect. Disappointing

Location and support of some staff.

Stayed in January 2024

The Price not match with value

clean, location is ok

Stayed in December 2023

The attention of staff at reception doesn’t correspond to a five star hotel. There was a total lack of professionalism and some of the staff were rude to us. We can’t even complain formally as there is no clear contact of the hotel management. We’ve been clients for more than 10 years, and we’ve never been attended that way. Very disappointing

Stayed in December 2023

the room was big, but no much decoration, the sound proof was really bad, it was windy and loud we coudln't sleep much one night. The bathroom is old and the shower was small, the towels are very bad quality for a 5star hotel; the amenity are pretty bad. the bedsheets are clean and ok but the perfum was so strong that it gave me allergy. the concierge sent us one night to a really really bad bar, which we ended up wasted one night in mendoza, due to his bad advice.

the room was big, the bedsheet was good and the mattress and pillows are ok . the staffs at the reception are friendly, the roomkey is digital which is pretty nice and modern. the hotel is closed to many restaurants at walking distances. the hotel offers free wine tasting in the afternoon.

Stayed in November 2023

Quite decadent, the room had old furniture with a good intention but poorly executed in putting everything together, the disposition of furniture as well was very bad creating a vague empty space that felt I was in a cheap decorated hotel. For a 4 stars hotel, I’d say I wasted half of my money in it, because I could find better Airbnbs with half of the price.

Great staff, majestic entrance and very nice to have a garage that I don’t need to leave the keys

Stayed in November 2023

A academia é muito basica, cama com colchão amassado e os moveis antigos. Precisa de um retrofit

location. there is a lot of bars, stores and restaurants near by.

Stayed in November 2023

definitely does not deserve five star status, no five stars service. eg. There’s no irons in the room and no complimentary ironing. They charge you if you want something ironed only find out when you leave. room is basic and dated. no service from front desk when you’re checking in your bags from the taxi into the hotel and definitely no help in getting taxis.

some staff

Stayed in March 2023

The WiFi was terrible. Don't expect to be able to have zoom calls or do any real work online. It looks like they need more bandwidth or better routers.

The hotel is nice.

Stayed in January 2023

Stayed 3 nights.A/C didn't work properly We were offered another room. No difference. The room smelled like sewerage they did try to fix it. Didn't help Coffee machine with coffee we were charged for it.

Beautiful hotel, staff was great

Stayed in January 2023

Booked for New Year's Eve; however, the hotel had not notified us that pre-booking was needed for the restaurant and we almost ended up with substandard options for dinner (sandwiches/salad by room service or snack in the lobby). All open restaurants outside were also fully booked. Eventually, the restaurant manager offered a solution which more or less rescued the evening; however, the staff we contacted before simply did not offer anything which should not happen in a 5-star "luxury" hotel.

Nice hotel, spacious room, pool/sauna, good breakfast selection

Stayed in January 2023

Design of room - furnishing - cleanliness of bathroom- Poor quality of shower - needs update.

Breakfast

Stayed in November 2022

I wish there was more amenities available to us in the room. I needed to iron my clothes on short notice and usually there is a clothing iron and ironing board. I should not have to call the front desk to have basic items delivered, in a high end hotel they should already be there. Also the bar in the restaurant did not feel like a bar, it felt like a reception counter.

Friendly staff, comfortable room, great location

Stayed in September 2022

No heat in the bathroom.

Location

Stayed in June 2022

Bad odors from sink and toilette, poor daily cleaning, electric kettle not working, usb plugs not working, refrigerator not working, tv without d-box -channels only through coaxial cable-, carpet in corridors with bad smell, stains in walls, small pool too cold without heater. Insufficient and slow elevators for 20 story building. Poor general maintenance. Old furniture and equipment.

Lobby, breakfast, gym, location, room size, tv size

Stayed in April 2022

1) when we arrived, in spite of the international card we gave as a guarantee for our stay, they wanted to get paid upfront. we tried to explain that with our card there was no risk for them not to get paid. they were deaf to whatever we tried to explain, going on to be a bit rude. at the end, we had to go out to exchange money before getting our room, which seems unacceptable for a 5 start hotel 2) the room was large, but the decoration was so, so (not to a 5 star standard), towels were worn out, and sheets were not changed often enough 3) in terms of cost benefit I would have rather stayed at the Park Hyatt hotel that was around the corner, not a lot more expensive and a real 5 star hotel

the location of the hotel was great and the room was of excellent size. the breakfast was the only 5 star feature of the hotel.

Stayed in February 2022

parking policy, staff and mainly their policy of charging the stay upfront when you make check in, really annoying…

the hotel looks nice

Stayed in February 2022

My room was dusty, fixtures in the bathroom broken, and the shower had a fair amount of mildew. The pool are had an occupancy of 20 yet over 40+ crowded the are in peak hours.

The lobby is lovely and the breakfast was very nice.

Stayed in February 2022

The front-desk staff was not very friendly or helpful, the room needed major updates to match the price tag (I was stuck in the bathroom because the door was stuck), we were not provided comforters or blankets - just a sheet for each of us, and we paid for a “Mountain View” which we could not see due to being on such a low floor. We were quite disappointed with our stay, and the value for the money wasn’t there.

Good location and nice facilities/lobby/pool area.

Stayed in January 2022

silicone pillows and blankets- 5 star hotel should have at least pillows with down and feathers, they didn’t have a toothbrush even at the reception, sauna was closed because of covid? come on… 87% of argentinian population is vaccinated with 1 doze and 68% with 2 doses. all the people who stay in this hotel are fully vaccinated. don’t blame covid in everything just making an economy. covid in sauna ? it’s simply ridiculous.

the location - very good, bed - very comfortable, breakfast - great, nice and helpful staff.

Stayed in December 2021

The parking. The room was not ready when we arrive. The check is was at 2 pm we arrive at 7 pm the room was cold! Not ready for guest

The breakfast

Stayed in July 2021

, the only thing that I do not like is that they did not let me pay in cash for the hotel

location , rooms breakfast

Stayed in December 2021