The shared showers and toilets, although being very clean, feel unpleasant to use and there's no good option of where to hang your clothes and towel.

Friendly staff and good location at the city center. You can book many activities at the front desk and there's a free coffee machine in the kitchen.

Stayed in February 2024

The breakfast should really be improved. It only has some white bread, croissants and muesli (without milk, only yoghurt?). When you arrive late, there’s nothing left.

I really enjoyed my stay here. Staff is super friendly and helpful - if you need anything, they immediately are ready. I couldn’t reach my locker because I am not tall enough, and they lended me a small thingy to stand on; even though they needed it for themselves. Also, in de kitchen in the evening is was very cozy and people were socializing, which was nice. I met some nice people there.

Stayed in February 2024

Great location, good rooms, very nice reception staff

Stayed in January 2024

Even without a very active life in the hostel, you hear everything that happens in the common spaces. The bathroom is far from ideal, but not so bad too

Very good location, helpful staff, convenient furniture, good kitchen with free coffee, comfortable bed with a curtain.

Stayed in February 2024

Bathrooms are average and the creaking floorboards kept me up at night.

Great location, beds were comfy, good storage in the room, staff were great.

Stayed in February 2024

Badrooms can be cleaner and in better conditions, that’s why I give a 9 of 10

Excellent location, friendly and helpful staff, dorms and particularly beds are amazingly comfortable (I stayed in a room of 4). Beds have a thick blind that give you privacy and prevent light from other beds.

Stayed in December 2023

Bedrooms, bathrooms, kitchen and living room in great conditions, but the staff was the best part of my stay there. Flor, Rodrigo and Valentina specially were all very friendly and trustworthy.

Stayed in September 2023

- location - staff - good internet - separate room for drying boots and clothes

Stayed in March 2023

The dorm doors were quite thin, so I could hear from the dorm when people were loud in the living room or in the adjoining dorms, but is wasn't frequent. I slept with earplugs just in case and it wasn't a problem for me.

It is a very good hostel, I can't reccomend it enough: good location (one block from main street, you can walk everywhere); staff is super helpful and nice (from reception to the driver); they have their own shuttle to the busiest trails; breakfast is really good for a hostel; free coffee machine all day long; big lockers; wide bed with curtains, plugs and light, very comfy.

Stayed in March 2023

Everything with this hostel is super!the beds are really comfy,the hostel i fresh,chic and has a good kitchen and good vibe!crew is amazing!

Stayed in March 2023

The steep hill getting to the hostel!

Comfortable stay!

Stayed in March 2023

The noise from common area could be heard in the rooms. I would recommend that they get a proper door between the common and room areas, which would block the sound. The upper bunks also need a bar, as it's just a sheer drop off the mattress!

Great hostel and friendly staff. Clean and comfortable rooms with nice beds and lockers. Free breakfast and good kitchen and common areas.

Stayed in January 2023

Cozy, clean and practical

Stayed in February 2023

The room lockers are too high for short people.

Great installations, friendly and helpful staff, friendly environment and well located.

Stayed in November 2022

The heat by night is to high!

El Refugio is a great hostal! the whole staff is very nice and helpful..the rooms are very clean and everything is neat.i can only recommend this hostal.

Stayed in February 2023

The lockers are not well designed -- the ones in my dorm were awkward to get into and then most locks won't fit the locker, making it a real safety issue. Personal lockers in the bed space would be an excellent solution.

Its a great set-up for the most part - privacy blinds on the beds, a perfect sized social area to meet people, and in a great location! Staff were brilliant - Flor on the front desk was really helpful with organising tours etc and fixing any concerns straight away.

Stayed in December 2022

N/A

friendly community atmosphere. Great breakfasts. kitchen area well serviced.

Stayed in December 2022

maybe the beds are a little hard but that’s about it

A lovely hostel with nice common areas and was really very social and in a great location. The beds are sturdy and all have blinds which makes the dorms quite private. The breakfast was good with a selection of fruit and also a nice coffee machine.

Stayed in December 2022

Extremely helpful staff, great to consult with about activities and to book some of them. Bathrooms are constantly cleaned Nice breakfast

Stayed in November 2022

Not soundproof at all. It's ok with me, I always have earplugs. But if you are a light sleeper, could be difficult.

True hostel vibe. A place were you can meet awesome people by just showing up in the common area. Good breakfast. The beds have curtains (all hostels should have these!). Marcos is really helpful 💛

Stayed in November 2022

great hostel & staff BUT two improvements could make it even better are to enforce quite hours in the kitchen/common areas as the noise easily travels to the rooms above and on floor one. 2) Small thing but making the steps wider going to rooms 1-4! I’m young and those steps are far too narrow basically asking for someone to trip coming down them. cheers!

comfortable beds! good showers! helpful staff! free coffee and croissants! good cooking equipment & saw staff making improvements in food storage space which was needed & great!

Stayed in November 2022

Really creaky floorboards through the property upstairs and in the bedrooms could wake people. The bathroom cubicles were very cramped too.

Friendly and helpful staff, really good place to meet people and organise tours too. Nice privacy curtains with the beds and big lockers for bags. Really warm and cosy throughout. Basic but decent breakfast available and free coffee machine was an extra bonus. Decent kitchen for cooking food. Comfy communal areas and the showers were hot.

Stayed in September 2022

Actually I liked everything. Maybe I could say that the room was a bit small and that even though there were other rooms available they put all of us together in one. But it was fine. And I just really need to complain about the cleaning lady who smokes in the female bathroom, but that's not on the hostel, probably...

Very nice hostel, all clean and thoughtful. Nice and friendly staff! I would certainly recommend to other travelers. Also, really nice place to meet new people, when you are traveling by yourself. You won't regret it!

Stayed in June 2022

I was in the room all the way to the front, and it was a bit cold, which got better if I opened the door, to let the heat in.

Very comfortable, great location. The staff was very helpful. The free coffee machine was a plus. I would definitely come back.

Stayed in June 2022