Nothing

Everything!!!

Stayed in March 2024

Absolutely nothing. Simply put it is a great hotel.

One of the better hotel experiences of the last six weeks of travelling in Patagonia. The location is excellent with some very good restaurants on the same street. The chambermaid service was of the very highest quality. Their attention to detail in my suite added that indefinable extra touch rarely seen in hotels today. I didn’t eat in the hotel because my credit card seemed not to work there. It was strange because it was no where near maxed out (10%) and had worked everywhere except here during the past six weeks in Chile and Argentina.

Stayed in February 2024

The only friendly individuals were those at the front desk. Unfortunately, the restaurant staff were consistently rude, creating discomfort for patrons.

Location . Staff people at the front desk .

Stayed in December 2023

Burnt steak

Luxury hotel, good staff

Stayed in February 2024

Dated decor

Location and garden

Stayed in November 2023

only that there are no USB connections available at the bed.

I loved it. the location is perfect. the staff went above and beyond. everyone was so friendly and the breakfast was great. especially Camilla, Melanie and Jose were amazing. they helped us get our luggage back after Air France lost it. the facilities are great and everything looks clean and well taken care of. if you are looking for an all around great if slightly expensive experience look no further! the steak restaurant is also a great place to go. Tip- pay with visa or MasterCard, foreign card means no tax and both cards offer a very favorable tourist currency rate- pay in ARS on card and save money.

Stayed in May 2023

I liked everything

The room and staff were perfect.

Stayed in March 2023

We had had a long day and arrived at the hotel around 9pm and the check in was shambolic, it took 30 mins to check in (and there were only 2 guests before us) due to at first only one person being on check in, eventually they found someone else. Unfortunately, not only were the first set of guests still there after we had been seen, the guests before us also seemed to have trouble checking in. There seemed to be plenty of staff around but limited ability to help guests. On arriving at our room, we weren't in the best of moods but over the next few days we did warm up to the hotel however we do have the following observations: We'd booked a room with a balcony, and thought we would enjoy some wine out of the deck, well you can do this, if you don't want to do it together, as there is only one chair. The bathroom was huge but not practical. Limited space to put washbags, the two shelves had items on them and were high up, and the hairdryer was in a box right up on the top shelf. Luckily we are tall so could reach it. In the shower/bathroom it is a wet room, with slates for the shower, but it is really uncomfortable on the feet, plus the water took forever to drain, still wet when we came back at later in the day. The turning off and on of lights is not straight forward, hence the information sheet explaining which buttons to press. Getting from one side of the hotel is not easy and as my husband had recently had knee surgery it isn't suitable for those who can't manage stairs. Yes there are elevators in the underground walkway, but one was out of action, so you have to able to do stairs otherwise you need to walk outside and go up the road to get to the other side. Finally, the room is not sound proofed and unfortunately during the night, if you are a light sleeper, you will hear traffic, sirens and refuse vehicles.

If I had been asked to write this review on the day we had checked in, then I would have given this hotel a very poor rating why? See the negative comments. Having got over the awful check in process the hotel grew on us. The hotel room itself was spotless, the cleaners did a great job. It was a good sized room, which a balcony (although see negative section), the bed was comfortable, and it had a kettle and coffee machine in the room. Good size wardrobe, and hidden safe. The bathroom was big and the shower options were good (although see negative section) and we were happy with toiletries and towels. We ate in the Duhau Argentinian restaurant and the food, service, ambiance was excellent. We ate in the Piano Nobile restaurant and the food was fine. It was in a great location with easy access to restaurants and coffee shops. The gardens were lovely. The staff were helpful and friendly. We did have a lovely time in Buenos Aires

Stayed in April 2023

The only slight problem was the concierge couldn’t find a package that had arrived for us. But they found it after showing them the proof a staff member had signed for it.

The staff was amazing, from the guards at the door, front desk, breakfast attendants, bartenders, housekeeping, they all insured we had everything we needed. The hotel is also beautiful. We reserved the palace and our room was spectacular.

Stayed in March 2023

Didn't like QR code for services. I detest QR codes and don't like looking at my phone for this info. A written option would be preferable. Also, light switches were very complicated. Better labeling for what switch does what would be better.

Breakfast was fabulous. Room was spacious and well laid out. Very tranquil. Beautiful gardens. Staff was exceptional and wanted to ensure a great stay.

Stayed in February 2023

Rooms on the palace side are much better. we only got to stay on the palace side during our second week

Amazing location. Great facilities. Food and spa was amazing

Stayed in February 2023

Check in can be improved

Location and service

Stayed in February 2023

Check in was protracted due to other customers. Eventually the conceive checked us in .....

Room and mattress, quietness and the overall ambience

Stayed in December 2022

Nothing

Beautiful rooms (in the Palace) and exceptional staff

Stayed in December 2022

Terrible wifi in the room. TV channel selection was a little poor for international users, considering the quality of the hotel.

Beautiful hotel. Great breakfast. Great restaurants placed in a charming garden. Very helpful staff.

Stayed in November 2022

unable to secure bookings at restaurants upon request cost of breakfast very high

beautiful property great location excellent facilities

Stayed in September 2022

One one the breakfast restaurants is vegan, but no way to guess. No eggs or butter for breakfast. Got a transfer to the airport, the driver almost crash us twice. Not up to the task.

Wonderfull Service, good rooms, beautifull old building. Perfect location. Very goood concierge service, Lucio was very helpfull.

Stayed in June 2022

Less about the hotel and more about Buenos Aires. Economy is in shambles make sure to bring plenty of USD. A lot of places only accept USD for payment (classes, shopping, covid test). Don't take money from ATMs my friend and I had three machines process withdrawals without returning cash so headache with dealing with bank back home. Instead know that you can get pesos from concierge and charge to room for a 10% fee, totally worth it! Also, concierge will always ask for cash pmt but always ask if you can charge to the room for a fee. We were low on cash so that helped significantly. One incident we did have was miss communication between concierge and the span, a different price was charged than what concierge had provided and also different from spa menu. Make sure to ask for price prior to appointment directly from spa.

Lovely historic hotel. Staff was wonderful front desk, housekeeping, concierge, and front door staff all went above and beyond. Appreciated being allowed to check in early given our 12+h travel day. Housekeeping came twice which was appreciated. Concierge was very helpful in helping us with reservations to tango show, tango classes, cooking class, and covid test. Overall great stay and would highly recommend. p.s. love the Recoleta neighborhood.

Stayed in June 2022

Just the perfect location to experience BA. Beautiful hotel and lovely staff.

Stayed in May 2022

the courtyard was amazing!

Stayed in April 2022

We ordered a snack of cheese and biscuits to our room with a glass of wine, however we had to go out and left a message on the cart to please leave as we hadn't finished. unfortunately the removed it and when we mentioned it to reception nothing was offered!

N/A

Stayed in March 2022

The reception area of the hotel on the Posadas side is presently closed. This is understandable given the pandemic. As a result, however, guests residing on the the Posadas side are required to do a considerable amount of running back and forth as the restaurants, spa and reception are only open on the Avenue Alvear side of the hotel. As noted, this is understandable, and a minor price to pay given the excellent service of this hotel.

Stayed in January 2022

The location is perfect, the garden is beautiful, the rooms are spacious and the staff is very friendly. We celebrated the New Year at the Park Hyatt and had a wonderful evening. The food, the entertainment and the magical setting made this a celebration we will never forget.

Stayed in January 2022

I was expecting a pool outdoors

Excellent service. A lot to walk inside the premises

Stayed in December 2021