The room we received wasn’t as nice as the pictures, linens weren’t perfectly cleaned, walls were a bit thin and we could hear our neighbors easily.

Central location with 24 hour checkin which was very comfortable. Very nice breakfast and beautiful view from the dining area.

Stayed in January 2024

No parking on site

Location

Stayed in January 2024

WiFi was slow or not working in the bedroom. But ok on the ground floor. Cleaner didn't replace toiletries but we were provided when we asked for them

Lovely place to stay right in front of the Lake. Friendly staff. Water dispenser for hot and cold water at the reception area. Plenty of seating area. Luggage storage for free. Lovely top floor in 9h floor for breakfast with a view. Comfortable bed. Highly recommended.

Stayed in October 2023

The maintenance of details such as door handles and the like could be done a little more carefully; this would significantly improve the value of the stay with little effort.

I asked for a room with a lake view when I booked and I got it. Great panorama. Great location by the cathedral on the lake shore. Breakfast on the top floor has a great view of the lake and the mountains. The breakfast is rather simple in terms of choice and presentation, but of good quality. The staff is very helpful.

Stayed in September 2023

Poor breakfast

Very basic, ok, clean and quiet hotel for people not looking for anything special. Good beds and got what I expected. Location very Ok

Stayed in December 2022

A lot depends on room, you get. First night we spent on a room that was located near the elevator. Next day we had a chance to change the room. It was nice but noisy because there is a lot of traffic and restaurants outside. The house is quite old and needs renovations. Wi- Fi is normally only at the lobby area.

Good Wi- Fi in the lobby area. Good breakfast

Stayed in February 2023

location

Stayed in February 2023

staff could not speak English, there could be more furniture where to but your things on. needed to pot my clothes on the floor and/or bed.

good central place to stay

Stayed in November 2022

The room was a bit awkwardly arranged and not all that functional, but we probably had one of the worst rooms as we paid very little. Also, the wifi was very unstable, dropping every few minutes for me.

The location was great and the breakfast was plentiful. The staff was very friendly and held our bags until check in was open at 3PM. They also put our lunch in the restaurant's fridge so that we could have it fresh for our long bus ride the next morning.

Stayed in November 2022

the bed are not comfortable. and also they don’t face facilities for the guests. if u need something the staff always send you to another place instead of helping you there.

the location

Stayed in August 2022

it was really hot! the radiator was jammed on and we needed to keep the windows open, the radiators were really rusty and the whole room just seemed really worn.

it’s in a fantastic location, in the heart of town so right next to bars, restaurants and shops. staff were lovely and the reception area seemed nice and fresh. it was cheap and cheerful.

Stayed in April 2022

Not exactly Hilton, but good value for the money. Breakfast was decent. Location next to the cathedral.

Stayed in April 2022

Bathroom too tiny and old

Location

Stayed in February 2022

I listed all the things in my prior message. Many things are wrong with this hotel.

Unfortunately, the worse property I ever stayed at. It almost turns into a joke where even the staff laughs with you. 1. 5 mins after reservation is made they text me saying they will change me to a different hotel because my room has a problem. Lesser $ but did not offer to pay me difference. 2. Then they go back on their text and say that they have now fixed the problem. 3. I arrive and they say I need to pay $40usd more for “a view”. We had already booked with a view. 4. They then proceed to give me key to an occupied room so I barge in on a couple. 5. They then give me a room with no view. 6. I had to spend the night there even though I had Just been charged 40 for a view. 7. Next morning I get a room w a view and as I am closing door, the handle completely falls off. Now I cannot even close the place. But I can open. 8. Wash hands and faucet falls off. 9. Turn lights on and outlet falls off. 10. Elevator gets stuck and clearly needs maintenance. Every time it stops it feels it is about to break and free fall. 11. I was nice and asked booking to help me get some sort of discount or rebate or maybe a free night since I had booked for 6 total. I got nothing. They said the owner has 7 hotels. I would suggest he closes one or two in order to improve quality. The view was nice and the staff at the hotel but management is clearly only interested in making money even if it’s by tricking people into booking from a long distance. The hotel is in no condition to be operating. The elevator I am afraid is days from causing a death. I would not recommend this place at all and hopefully someone will do something about it.

Stayed in February 2024

The room rate fluctuates day to day

I don’t really understand why the reviews are poor. its clean rooms with nicely decorated common areas, and with good breakfast.

Stayed in February 2024

The value for money was very poor, in other words it is too expensive relative to the low quality, compared with other hotels of the same announced category in Bariloche. The facilities are super noisy? The corridor leading to my room had tiled floor and kids were permanently running or talking loudly. My room door was not noise-tight, it was as if the kids were shouting directly in front of me. In addition the room cabinet was in poor condition, and the bathroom was barely acceptable. This hotel does not deserve featuring high on the booking.com page for Bariloche, as it was when I reserved. This presentation is perhaps linked with how much Booking makes out of this particular hotel?

Stayed in September 2023

Small room In the night the door of the hotel was locked and the reception was empty, we wait in the hotel door for like 40 minutes at3 in the night

Great location

Stayed in March 2023

We have stayed twice and the hotel is comfortable and in an excellent location near the Main Street but quiet enough to get a good nights sleep!

Stayed in January 2023

Very bad Wi-Fi, no hot water in the shower for 3 days, very bad attitude in the reception, rude. I really don’t know how they allow to call them self “hotel” I’m. I’m travelling around the world for almost 4 years. Never saw “hotel” like this. I hope they will look at this message and make sure they make some changes.

Nothing, was very bad experience

Stayed in December 2022

We originally booked this hotel for the first night as we had a late flight, and we needed a 24hour reception. However, we loved the hotel, we booked it for another night near the end of our trip. The price is super cheap, and it was such a gorgeous hotel, with stunning lake view. The staff are excellent and super helpful.

Stayed in November 2022

the hotel booked two times the money from my credit card. The second booking had the double price!

Stayed in November 2022

No parking

Stayed in October 2022

TV not working, phone not working, 4 hungers for all the winter clothing for 4 people, safe with no key, no room to put any clothes, windows didn’t shut properly and cool air came in to the bed that was next to the window.

Breakfast Location of hotel Well heated

Stayed in July 2022

nothing! the crew and all the facilities were great.

the location is amazing. one minute from the center and the lake is right before the hotel. the breakfast is real breakfast with great food and great service

Stayed in April 2022