10/53 Victoria Parade, Nelson Bay NSW 2315 , 2315 Nelson Bay, Australia
#190 of 196 hotels in Nelson Bay
Guests' ChoiceBased on 5 apartment reviews
5.6Cleanliness
7.0
Comfort
7.5
Location
10.0
Facilities
6.5
Staff
6.0
Value for money
6.5
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Showing 1 – 5
Reviewed: 13 June 2022
Zac
AustraliaIt was a bit tricky to find our room as we arrived at night time. A little map of the building with a clear indication of where the units are located would be great.
great location
Stayed in June 2022
Reviewed: 3 April 2022
Gillian
Australiaon second floor and no lift
lovely views very well equipped kitchen
Stayed in April 2022
Reviewed: 27 February 2022
O'brien
AustraliaFirstly, I was harassed via email for a $200 pre-authorisation payment which, once questioned, I was told I didn’t need to pay it. Consequently I never received the key pick up information and was spoken to in a condescending way when I had to call the agency to ask what the hell was going on and how I was expected to get into our place and get the keys. Then when we were trying to find our parking garage (because the layout was a mess and not in numerical order) the lady at reception had no idea and didn’t even have a map she could show us. The kitchen cupboards, when opened, smelt disgusting, almost like a stale sewer smell. I got the ice trays out of the freezer to fill them up and they smelt like sewer too, had 2 bugs and hair in them. The sink plug in the bathroom was broken so we couldn’t close the sink to fill it with water to shave. As previously mentioned, the layout of the parking and apartment complex was so confusing and frustrating and there was absolutely no assistance or guidance from the agency whatsoever. The photos of the apartment make it look significant more modern than it actually was. When using the dishes provided, they looked as though they had not been cleaned as the cups had lipstick on them and all the cutlery was dirty and appeared to have not been washed at all. We had to clean all of the crockery before use as it was so poorly cleaned.
The view was amazing and the beds were comfortable.
Stayed in February 2022
Reviewed: 24 February 2022
Lynne
AustraliaCar locked in garage with broken lock; faulty washing machine; only 1 room air con; bedrooms extremely hot; windows not open to lock position; stairs…stairs…stairs…me with recent hip operation
The location.
Stayed in December 2021
Showing 1 – 5
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