37 Roberts Street, 4720 Emerald, Australia
#5 of 19 hotels in Emerald
Guests' ChoiceBased on 516 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
9.1
Staff
9.1
Value for money
9.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 March 2023
Lorissa
Australiaclean
Stayed in March 2023
Reviewed: 11 February 2023
Gounder
AustraliaManaged to carry bags up stairs in the rain from the carport across from the buildings. Families with younger kids/ prams/ elderly may struggle
Stayed in January 2023
Reviewed: 2 February 2023
Peter
AustraliaThe bed was quite soft. Some people probably prefer it that way.
Quiet, clean, well-appointed unit
Stayed in January 2023
Reviewed: 17 January 2023
Peta
AustraliaRoom was very clean and the staff accommodating
Stayed in January 2023
Reviewed: 11 January 2023
Kate
AustraliaThe location was fantastic, very quick drive to food and drink. Easy parking as well as a clean and quiet room.
Stayed in January 2023
Reviewed: 28 November 2022
Don
AustraliaNothing at all
Very comfortable, clean and relaxed.Very spacious rooms and very good amenities.
Stayed in November 2022
Reviewed: 20 November 2022
Leonard
Australiathe bed was terrible. lumpy and too soft - I kept falling into the middle. nowhere nearby to eat.
Modern, well equipped room, large and comfortable.
Stayed in November 2022
Reviewed: 30 October 2022
Julie
AustraliaThe pillows are too soft. Not supportive.
So clean and quiet
Stayed in October 2022
Reviewed: 7 October 2022
Kristine
AustraliaNothing to complain about
Very spacious and has a good size TV and good bathroom. Our room had a kitchen and lounge. There is s shop 2 mins walk away and not far ti walk into the main business area!
Stayed in October 2022
Reviewed: 6 October 2022
Lkayem
AustraliaNothing, very happy with this accommodation.
Such a fantastic place to stay. Quiet, very comfortable and all the facilities you would want in a room with kitchenette. Very happy with my choice. Staff could not be more helpful.
Stayed in September 2022
Reviewed: 5 October 2022
Robert
AustraliaClean and comfortable stay- close to the center of town. Quiet location, we have stayed a number of times and will continue to stay as our preferred place while travelling in the future
Stayed in October 2022
Reviewed: 1 October 2022
Ros
AustraliaPillows were flat, tried two. Still no good.
Modern, clean, quiet, short walk to CBD, off street parking.
Stayed in October 2022
Reviewed: 26 September 2022
Kellie
AustraliaThe property was in the perfect spot, close to everything.
Stayed in September 2022
Reviewed: 24 September 2022
Neil
AustraliaGreat location. really quiet
the property was very clean and provided excellent amenities in the room.
Stayed in September 2022
Reviewed: 21 September 2022
Camille
AustraliaGreat location and very clean and very quiet! Will definitely stay here again! Thank you!
Stayed in September 2022
Reviewed: 18 September 2022
John
AustraliaFriendly staff, very clean and tidy room
Stayed in September 2022
Reviewed: 18 September 2022
Gugulethu
AustraliaUnfortunately, orders for breakfast are only available during the week and this service is unavailable for weekends.
lt was clean and well maintained, the staff were lovely too
Stayed in September 2022
Reviewed: 16 September 2022
Julianne
AustraliaBrand new very well equipped property. very very comfortable. We totally recommend it as a friendly and very comfortable stay.
Stayed in September 2022
Reviewed: 12 September 2022
Tara
AustraliaNo complaints from us! Everything was great :)
The property was clean, well maintained and had all the facilities we needed to make our 4 week stay very comfortable. We very much appreciated the hospitality Kevin and Gail (the owners) provided. They made the motel feel like a home away from home and truly made it an unforgettable experience for us.
Stayed in September 2022
Reviewed: 11 September 2022
Gillian
AustraliaVery light and spacious room with kitchenette and large bathroom. Extra touches, pot plant on the table. Fluffy towels. Very relaxing stay.
Stayed in September 2022
Reviewed: 2 September 2022
Caitlin
Australiaclean and tidy and comfortable bed
Stayed in August 2022
Reviewed: 29 August 2022
Dave
AustraliaThe bed was too soft for our likings and ended up with sore backs.
Room was modern, quiet and peaceful - and close distance to town and restaurants. And great to have access to a laundry on site. very helpful and friendly staff.
Stayed in August 2022
Reviewed: 27 August 2022
Aquarian
AustraliaThese are observations (not criticisms) - the motel is sandwiched between 2 caravan parks and offers functionality over ambience, eg. no garden outdoor areas. Some rooms are upstairs and as parking is not assigned to rooms or blocks there can be a bit of distance to carry your luggage and possibly stairs.
The room was modern, spacious and comfortable in a in a central location. Check-in and out was easy. We were able to walk to a range of pubs/restaurants.
Stayed in August 2022
Reviewed: 23 August 2022
Louis
Australianothing
Clean and tidy
Stayed in August 2022
Reviewed: 22 August 2022
Thewaywardbeagle
AustraliaThe walls were quite thin - I could hear every time someone walked past my door. Also: I contacted the hotel via booking.com to confirm that I would be able to arrive after 6pm but I never heard back from them. I ended up rushing there, just in case so I got there just before 6. The receptionist told me that I was the last person to arrive for the evening, she already had my details up and seemed pleased to be finished with my check in. I was glad I had rushed - I dont know what would have happened if I got there late, as I was travelling through places with no phone reception and would not have been contactable.
Clean, comfortable furniture. Felt safe. Short drive to center of Emerald.
Stayed in August 2022
Beachwood, USA
Valley, Germany
Bad Tatzmannsdorf, Austria
Neos Marmaras, Greece
Faugères, France
Hawthorne, USA
Jounieh, Lebanon
Guatemala, Guatemala
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content