Exhaust fan in bathroom

Location and facilities

Stayed in December 2023

Breakfast was good but more information regarding other hot food to be made available.Ie poached eggs not just scrambled .

Stayed in December 2023

Grounds,common areas need better presentation,covered up graffiti need to be removed or painted over on outside walls Batman st side.

Stayed in November 2023

Cleaning staff weren’t speaking English-bit disappointed when staying in the Capital city

Room was clean, bed was comfy, laundry facilities, location

Stayed in November 2023

Sketchy housing commission homes & units across the road & in next block. We didn’t feel comfortable walking in the area.

The location to the city centre.

Stayed in November 2023

Room furniture and fittings were rather dated - but comfortable.

Spacious room. Good location

Stayed in October 2023

Dont like being ripped off for parking when the location has plenty of available space and not in a crowded area. Left a bad taste. Check this before booking.

all just OK

Stayed in November 2023

Given wrong room key on arrival, disturbed guest already in the room.

Stayed in November 2023

There were flys in the room and the hand soap pump didnt work and the shower wash had to be replaced and it still didnt operate well.

Ease of checking in and out.

Stayed in November 2023

Breakfast was good but unfortunately ran out of mushrooms and hash browns on my first day..

Stayed in November 2023

Variety of food Cleanliness

Location

Stayed in November 2023

Minor: Paying for parking ($15)

I had originally booked our stay in Canberra at the Deco Hotel, but because they couldn't guarantee a room with a balcony I switched to the Mercure. And what a good decision that turned out to be! It was one of the first hotels to be built in Canberra. There are paintings in the hotel showing how isolated its early existence was. The rooms are on two floors surrounding a central courtyard-cum-garden. Our room was comfortable and well equipped. Breakfast was an extensive buffet with a short-order chef on hand for individual requests. We used the car park for one night ($15), but found that the fun area of Canberra (e.g., Lonsdale St) was a short walk away. I would definitely book again here if we return to Canberra!

Stayed in October 2023

We stayed in a Standard Queen Room for two nights. The room was nice, but you couldn't take a shower without flooding the entire bathroom. The showers definitely need some kind of barrier to stop water leaking out into the whole bathroom floor.

The secure parking was good, and the location of the hotel suited our needs well. Only about a 15-minute walk to the city centre.

Stayed in November 2023

Our room was very small. There was no where to put toiletries in the bathroom. The rooms should have been described as a small queen, rather than standard. We would have booked the standard king if we had known they were a normal size for a hotel room, which was twice the size of the room we had.

The Ainslie Pub was part of the complex and was a great place to have a drink and a quick pub meal.

Stayed in November 2023

Check in area. Although there were two girls on reception it is divided into a gold class type check in. As I was the only other person there I thought it was rude not to serve me and make me wait. I don't like class discrimination I felt very belittled and unwelcomed.

Stayed in October 2023

Shower screen was a tad leaky, but other than that everything was great.

The breakfast was great, room was lovely, very clean and quiet. Parking was great value too - we will be sure to stay again!

Stayed in October 2023

Again, the location was a bit far from the city centre. Also, since this is a heritage hotel, it isn’t accessible. It was a bit challenging for us to bring our large suitcases to our room. Even to enter the hotel, there is a flight of about 8-10 stairs.

We enjoyed our stay at the Mercure. We liked the fact that the hotel was a heritage building. We loved the on-site pub. It was very good value. The hotel was about a 20-minute walk from the city centre. Overall, we would have enjoyed the location and Canberra more if we had rented a car. The tourists sites are very spread out. It would also have been nice to visit some places outside of the city.

Stayed in October 2023

There are no lifts. Reception staff took my bag upstairs for me, but I carried it down on departure. Overall, well overdue for a make over. Impressions were drab and outdated.

Staff were very pleasant and helpful. Room was very clean, quiet, and serviced during my stay which was nice. Exceptional water pressure with the shower. Seemed to be well insulated - could not hear guests in neighbouring rooms. Easy walking distance to the Canberra Centre and a pleasant walk.

Stayed in October 2023

We couldn't manage to log in to the wi-fi despite trying for near half an hour before giving up. The coffee with the breakfast wasn't great - but it was ok.

We travelled to visit the war memorial so the location was great. We walked to the city centre and it took about 10 - 15 minutes. We paid for the breakfast and it was tasty and plentiful.

Stayed in October 2023

This hotel offers so much but it is very much in need of big renovations to reach its full potential. Spend some money Accor.

Well situated to all important Canberra sights A wonderfully supportive and helpful reception staff

Stayed in October 2023

Friendly

Great location

Stayed in October 2023

Did not eat breakfast

Stayed in October 2023

The breakfast menu has not changed in a long time, but is still quite satisfactory. As to decor: the rooms are fine. But the main lobby areas and breakfast areas are in need of major work.

Have been coming to this hotel for many years. Everything is predicable and comfortable.

Stayed in October 2023

The pillows were too thin. We had to carry our cases up stairs - I think there may have been a lift - I saw one sign but I didn't find it. The tea and coffee making area was a bit squishy - it was one side of the wardrobe with a sliding door that kinda got in the way a bit.

The hotel had a lot of history and lovely features. The location was excellent for Canberra City Centre. The room was a good size and very clean. The bathroom quite big.

Stayed in October 2023

The way to get to rooms (ramps, stairs). Very confusing at first but after the 3rd time we got it down pat.

Well positioned, parking secure at a reasonably rate, staff vey helpful, Very clean and tidy.

Stayed in October 2023