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Reviews of Allan Cunningham Motel -Under New Management- 3.5 stars

808 Ruthven Street, 4350 Toowoomba, Australia

#92 of 92 hotels in Toowoomba

Guests' Choice

Review score

Based on 44 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.7

  • Location

    8.2

  • Facilities

    6.5

  • Staff

    7.7

  • Value for money

    6.3

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Showing 1 – 25

  • Reviewed: 6 April 2024

    7.0
    Room and location suitable for our needs. Smell was really off putting and cleaning staff (one scruffy man in particular
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    It smelled bad in the room like old curry cooking smell and the bathroom was dirty and smelled bad like mould.

    Room was nice. Good facilities, breakfast was great. Manager was friendly, helpful and nice.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    5.0
    Very average, continental breakfast extremely basic
    • Business trip
    • Couple
    • Queen Room with Single Bed
    • Stayed 2 nights
    • Submitted via mobile

    Everything is old and need’s renovating The curtains in our room had holes in them, marks on walls. Bathroom was in a bad state….needs renovating badly.

    Good Location

    Stayed in March 2024

  • Reviewed: 12 November 2023

    6.0
    Crap
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    This place need to up date there photos was a old motel room that smelt. Very disappointed should have stayed at the cheaper one down the road

    Nothing

    Stayed in November 2023

  • Reviewed: 1 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Kitchenette
    • Stayed 2 nights

    The air con didn't work properly, it was quite noisy outside and people were not smoking in the designated area. i also was charged a international transaction fee on my credit card which i didn't understand. The free continental breakfast was very basic.

    the location was good and nice comfortable bed.

    Stayed in June 2023

  • Reviewed: 28 April 2024

    1.0
    ok
    • Business trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    Room was never made up on the day inbetween. Even though the sign was outside the rooom on the door knob from 6.30pm. The floor of the shower was mould

    Man was nice

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast supplied

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Very comfortable. Great amenities. Excellent cleanliness. Will definitely stay again.
    • Leisure trip
    • Solo traveller
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing to mention.

    Very clean

    Stayed in April 2024

  • Reviewed: 15 April 2024

    3.0
    Choose a different hotel
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Not clean, damaged room unsafe areas, windows couldn’t lock. Permanent guests snaking in walkways and using drugs.

    Great location

    Stayed in April 2024

  • Reviewed: 14 April 2024

    4.0
    Disappointed and new management isn't new
    • Leisure trip
    • Family with young children
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    The manager kept on asking about who was going to pick up my things and to 'leave the key in the room' (therefore having no real access to the room other than ring the provided number. Also note, on arrival at the hotel, mid afternoon, my daughter and I waited at least 10 minutes for the manager to show despite pressing buttons, searching for manager etc. Despute being so unwell, I was not going to take my chances- I kept the key with me). The room itself was small and the bathroom had a broken soap well and the bathroom door was also broken - it had a hole in it). Manager also explained that the 'new management' isn't that new - same manager for a few years.

    The manager was polite and arranged an ambulance at the request of my family member, as I had been experiencing chest pains. The continental breakfast was a nice bonus.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Mum and daughter medical trip
    • Business trip
    • Family with young children
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    I liked it all

    Everything was lovely and most comfortable for my mother and myself. Our host was very helpful and friendly. Parking was a breeze.

    Stayed in January 2024

  • Reviewed: 5 April 2024

    1.0
    Booking lost
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    They didn't have our booking and we had to find alternate accommodation. Blamed it on booking.com

    Stayed in March 2024

  • Reviewed: 17 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Surcharge of $4.40 for using credit card was a bit rich. No soap in bathroom & only 1 small tube if body wash, shampoo & conditioner. Main fluoro was flickering & should have been changed. Cleanliness of unit was below par.

    Proximity to places of interest was good.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    1.0
    Terrible and so upsetting.
    • Leisure trip
    • Family with young children
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was disgusting. It smelt of cat urine. We got back late at night and when we pulled back the covers on one of the beds it was all brown. My 2 little girls were sleeping in it lucky we had a blanket in the car that we told them to lay on.

    Nothing

    Stayed in March 2024

  • Reviewed: 10 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Room was dusty and smelt like something had been spilt on the carpet. Stale and musty smell through the room. My husband and I were sneezing and itchy the whole time there.

    Reasonably good location. Staff friendly

    Stayed in March 2024

  • Reviewed: 10 March 2024

    1.0
    Not happy jan
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    We were double booked and after having been confirmed and paid for the room to arrive and be told there was nothing, but had I arrived 5 mins earlier we could have been lucky - really. We had to travel back to brisbane that night as there was nothing anywhere available.

    Nothing staff member at the desk was rude and offered nothing in response to being double booked

    Stayed in March 2024

  • Reviewed: 11 February 2024

    2.0
    Desperate travellers only
    • Leisure trip
    • Family with young children
    • Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Not much

    Stayed in February 2024

  • Reviewed: 10 February 2024

    4.0
    Really wasn’t worth the money
    • Leisure trip
    • Couple
    • Double Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    False advertising

    It had Netflix

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Really enjoyed it.
    • Solo traveller
    • Double Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Very nice facilities, extremely comfortable bed. Helpful mini breakfast complimentary. Lovely helpful staff. Just a great little stop over really.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    3.0
    won’t stay again, rooms are smelly.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms smelt unclean, coming from carpet. smelt of cigarettes, had no toilet paper provided, the shower went freezing cold after 1 minute couldn’t bathe my kids, bins hadn’t been emptied. the owner showed me to my room, came to my room again in the morning to tell us about breaky, and then wanted me to stay while he did the room inspection before we were allowed to leave which was a very odd way of doing things, and isn’t always comfertable as a young girl on your own. will Deffs not be going to a budget place again and will pay the extra $ to stay somewhere nice and clean.

    free included breakfast was good becuase we have kids. but didn’t like getting woken up in morning by staff telling us to come have breakfast.

    Stayed in February 2024

  • Reviewed: 8 October 2023

    4.0
    Disappointing
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bed to soft, no gluten free breakfast

    Friendly staff , clean

    Stayed in October 2023

  • Reviewed: 28 September 2023

    3.0
    Below average
    • Leisure trip
    • Couple
    • Double Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Room was very under rated for what we paid for

    Decided not to eat there didn’t get a good feeling about the place Tried to check in but nobody there had to go and come back which wasn’t a great experience and girl on front desk didn’t speak English very well and was not friendly People smoking out the front when said no smoking and got met by a child who followed me around asking lots of questions about why we were staying there felt very uncomfortable with the whole situation Will definitely not recommend this place to anyone

    Stayed in September 2023

  • Reviewed: 17 September 2023

    4.0
    We didn’t believe the facility was good value for money
    • Leisure trip
    • Couple
    • Double Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    The room was under whelming. curtains were stained and old as was the ironing bord. No soap was available at the wash basin in the bathroom

    position

    Stayed in September 2023

  • Reviewed: 11 June 2023

    1.0
    Well overpriced , we do not recommend staying here.
    • Couple
    • Double Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    The bed linen was filthy , particularly the pillowcases, the bed needs updating, it was very easy to roll out! There were no bedside tables or bedside lights, the very old lift that was above the bed did not work. The owners used the blower outside our bedroom door at 6:10am for about an hour, we were not impressed after not sleeping well. The room slept 3 people yet there was only one coffee mug and one glass. This property is well over priced for what essentially should be a one or two star motel.

    The location was great

    Stayed in June 2023

  • Reviewed: 4 June 2023

    1.0
    Very poor
    • Solo traveller
    • Double Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Gross pillows, needs new kettle , soap dispenser leaking

    24/7 check in

    Stayed in June 2023

Showing 1 – 25

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