After hours entry

Reasonable new

Stayed in April 2024

It’s probably a little older then what the photos show other then that it was a great stay

Very Clean room/bathroom and hot shower which was great, very easy check in and central location

Stayed in April 2024

The air conditioner in our room wasn’t cold

Great location You can walk to restaurants CBD

Stayed in April 2024

Could have had some more information about accessing things like the pool.

It was close to where we wanted to be and it was a good price for 2 bedrooms.

Stayed in April 2024

Repair work needed in bathroom. Would be good having a microwave. Fridge ice compartment blocked over with ice. Aircond not working properly. Had to go to lowest setting on control to get cooling. Pay Tv function stopped working after first day. Not connecting to internet. No information on using Hotel wiFi. Would be nice to have daily change of towels, or have 2nd set of towels provided. Floor Under bed quite dusty.

Cleanliness, although some parts in the bathhroom that were worn or signs of disrepair needed covering up. Nice having plates and cutlery provided. Good provision of space for clothes. Well furnished for longer stays.

Stayed in April 2024

Was not told about $150 bond payment. Apartments are actually a bit old for its price, I guess the price is for it's the location. The lady at the front desk was not very friendly at all, very poor customer service. The cleaners however were wonderful & helpful.

Very spacious 2 bedroom apartment. Great location close to Footy Stadium & shops.

Stayed in April 2024

Air con didn’t work, tv remotes didn’t work. Dryer didn’t work.

Good location. Very spacious

Stayed in April 2024

The carpets were quite marked and worn.

We had a 3 bedroom apartment it was quite spacious and clean. The balcony was a good size. The location was good, convenient to Palmer Street.

Stayed in April 2024

No issues

Space and location

Stayed in March 2024

Information about the room and when help was requested, reception was not helpful.

Location and rooms were spacious

Stayed in April 2024

Good location - No trouble with parking :)

Stayed in April 2024

There was a very strong smell of disinfectant or maybe floor cleaner. I had to open the window and leave the room for a couple of hours to let the room air out. They provide washing up liquid, cloth and tea towel but there is no plug for the sink so not sure how I was meant to properly wash the items I used.

Clean, spacious with free parking. Used as a one night stopover and very happy with the hotel.

Stayed in April 2024

No issues

It was comfortable

Stayed in March 2024

Everything

Stayed in March 2024

I was only passing through so it was a few days to relax before I headed home to WA

Stayed in March 2024

Air con in lounge and main bedroom made a constant squeaking noise, wasn’t very noticeable during the day, but seemed very loud at night when trying to sleep. Kept me up.

Location was excellent. Room was very clean.

Stayed in March 2024

We were charged $10 more than was meant to be charged on our CC. I have asked why via email with no reply. Aircon leaked condensation onto the carpet, there was evidence on the to show it was on going.

Location and convenience

Stayed in March 2024

Reception checkin was through swipe card doors so couldn’t actually enter the business and had to phone to be let in. No reception staff around most of the time. No option to contact reception after hours.

Good value for money basic room.

Stayed in March 2024

The bed was too soft

Location was great and the room as well

Stayed in March 2024

Our aircon wasn’t great -had it on 16 and still needed the fan on atleast medium to feel comfortable

Great location! Lovely looking room with a big bathroom

Stayed in March 2024

The bar fridge tended to freeze everything, but the upside was that it made everything cold quickly. The shower could be cleaner. Being so close to Ross Creek means the location is prone to flooding during king high tides.

The bed and pillow were comfortable. The room had everything for a comfortable stay. The shower pressure was great. Location was very close to the Palmer St Precinct and a short walk to the town centre and a nice walk along The Strand. Lots of dining location within two mins walk with a couple of convenience stores across the street.

Stayed in March 2024

Communication regarding key pickup. Email sent which wasn’t read until much later. Emails do not automatically notify when received but text messages do.

Stayed in March 2024

The apartment although modern looking is a little run down with water leaking from the air con and a few other areas that could be repaired to a better standard. However, these minor defects did not affect our stay and we would definitely stay here again. My only issue would be the pillows, which I found too high and firm, but that's just a personal preference.

Great location in a quieter part of Townsville, yet very close to the strand and Palmer Street (only a few minutes drive). Our apartment had stunning views of the water and a very spacious balcony. It was the perfect size for a family of three. We will definitely be staying here again! Love the bonus of a cafe downstairs for a nice coffee in the morning. The best part was the value for money. It was one of the cheapest accommodation we could find in Townsville that offered two bedrooms

Stayed in March 2024

Unit we stayed in had not been maintained, quite run down but still serviceable. Requested a new iron because the iron in the room the face of it was black (burnt). Waited over half an hr of it to be delivered, when still hadn't called reception again who got onto housekeeping again and advised they would bring straight away. After 15mins still not there, so had to go out when returned iron (which also wasn't much good) had been delivered.

The location was excellent, the layout and furnishing of the unit was good, however the unit is very tired, (aircon held together with duck tape although still worked). The carpet was worn and other minor issues, so needs a facelift and maintenance. In saying that though I would definitely stay there again. The reception staff were good and tried to be helful when there was a issue that needed to be addressed straight away. The fact there was a coffeshop in the foyer was a bonus as the next closest would have been a 10-15min walk. Very close to many restaurants and the city centre.

Stayed in March 2024