The mattress is too soft and sinks the body. It could be a little firmer to be more comfortable.

Amenities, cleanliness and staff

Stayed in April 2024

They didn’t come to take the rubbish out and also towel wasn’t change for whole four days as we stayed there for three nights.

Facilities were good.

Stayed in April 2024

Parking was horrible, ended up getting a parking ticket. There were no signs to tell us not to park. The hotel parking was a joke.

Comfortable

Stayed in April 2024

Ground floor, limited parking

Friendly staff, lovely facilities, large room

Stayed in April 2024

Parking is limited.

Beautiful deluxe room, nice views.

Stayed in April 2024

A lil dated but the pricing reflects that so value for money

Great location with easy check in.

Stayed in April 2024

The vending machine prices displayed are deceptive, $3.50 for a coke but charged $3.80. Asked staff but was told that was a surcharge. Nowhere on the machine says a surcharge would be applied… Also the facilities never ever open at 7am as promised, consistently late. Parking is pain due to permanent residents.

Very accommodating, booked again and was allowed to stay in the same room without having to move to another room…

Stayed in April 2024

Bathroom smelt and single beds in lounge room moved around, they need to have wheels that lock

Pool area and location

Stayed in April 2024

The lounge was quite uncomfortable for an evenings TV watching, no Air con in the bedroom

The room was adequate and in that it was value for money, air con was efficient although only in the lounge room making sleeping a little uncomfortable, although over the 2 days of our stay it did cool down.

Stayed in April 2024

Rooms were a bit dated but reasonable, pillows were too thick for me, there were a few small roaches in the kitchen area, the local area is somewhat lacking restaurants etc.

Spacious room, good size balcony, sea was visible from the balcony, rooms was well equipped, good water pressure ans temperature, Beds were comfortable, lifts were quick, pool was large, plenty of sun loungers, hot tub was nice, two rainbow lorikeets visited one morning, beach is only a short walk.

Stayed in April 2024

The only thing I could really fault were the pillows. They were so hard and horrible and actually gave me a terrible headache. All the pillows in the room were the same so I couldn't swap it for a better one. The bed itself was very comfortable though. The jets in the Spa for the hotel were also a little weird. They blow straight up, so you just sit there and get water all over your face and head. We preferred not to use them, however if other guests turned them on we either had to position ourselves to cover the jets, or we got out.

Lovely big room with modern, nice looking furniture. We were very pleasantly surprised with the size, style and facilities in the room. Good value for money. Loved the addition of a single bed in the main living area. So much better than a fold out sofa and more comfortable for the 3rd guest.

Stayed in April 2024

Receptionist Payton was sou unpleasant almost hostile that I was considering leaving hotel. .we are still at Hold Coast, but extended our stay at royal pines because of unfriendly receptionist. I would appreciate apology

It was family frendly

Stayed in April 2024

I would have preferred the room to be a bit more clean. When we first entered the room there was a very strong smell of closed and dampness, which we did get rid of eventually after keeping all the windows open. There is a bit of dust here and there but nothing major and rusted areas in the bathroom maybe not the most appealing details. Overall nothing major that I didn’t like

The property has a nice view and it’s really close to the beach

Stayed in April 2024

Not really anything, just the vending machines didn’t work. So lost money in those. And 1 hour late check out was $19 and 2 hrs is $59. Thought that was odd and never heard of. Most places I have never paid extra.

Big rooms and newly renovated. Beautiful pool area.

Stayed in April 2024

Funny smell in the room, not bad but not pleasant. Go for higher storey rooms and ones facing the city.

Far yet close to the city, with easy tram access.

Stayed in April 2024

Our room was large, Clean and freshly decorated! Although it had a basic kitchen with a full dishwasher microwave and full fridge. It had only very small breakfast bowl and plates to cook in the microwave but had utensils that you would use on a cooktop!!! (Weird) The balcony was terrible it was dirty and had the air conditioner outlet and had no outlook as we were on the ground level it was high concrete wall! Just a hot box!

Stayed in April 2024

Lack of parking.

The location

Stayed in April 2024

I booked a cheaper room with 2 single beds. (It was $390 for 2 nights) When we arrived, the room was small & claustrophobic, it looked like a room for 2 children & had a connecting room next door. Incidentally we paid for an upgrade to a 1 brm deluxe room, it was spacious & had a large balcony for an extra $70 a night. The shower had some mould growing in it & smelled bad. The WiFi password wasn't supplied in the room.

Location was OK, Pool area pleasant.

Stayed in April 2024

Very limited parking. Not keen on the pre-checkin SMS either (specifically having to upload my license)I don't mind filling in some details but sharing an image that includes a photo/signature/CRN/full name and D.O.B online across devices I don't like, and I was advised upon arrival there was no other way to check-in other than via the SMS link.

Good value, very spacious bedroom and living area, good location - 10/15 minute walk to Cavill Av area.

Stayed in April 2024

Yes a littlethats there was no one around kinda eriey at night needs to more stuff on mybe a security guard.

It was good but could of been better by longer pool and gym hours and more stuff around in the laeter and earlier time frame that's all.

Stayed in March 2024

When trying to get alcohol from the vending machine it was very difficult so we ended up going into cavil ave and getting drinks there

It was a nice friendly environment, very clean

Stayed in April 2024

The bed was uncomfortable. The mattress was awful and sagging in the middle. The shower was loose.

The location was great and close to the Surfers Paradise Beach.

Stayed in March 2024

Limited parking in car park and streets.

Nice and spacious rooms. Good location. Good price

Stayed in April 2024

No microwave, spa was out of order, parking is a problem at this hotel….

Totally renovated, really nice job!

Stayed in April 2024