138 Ferny Ave, Surfers Paradise, 4217 Gold Coast, Australia
#99 of 121 hotels in Gold Coast
Guests' ChoiceBased on 2463 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.6
Staff
8.2
Value for money
7.7
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Hayden
AustraliaMore towels Couldnt find Salt pepper and sugar
Loved breakfast was delicious and staff were very nice and helpful I left my pink yeti grab and go cup in dish washer and I found my wallet so I can return the door key for the room I was in !! Thank you so much I’ll mail this key whenever I get the chance to go post office the next two days cheers 🥂 Can you please let me know where I can get one of those mirrors 🙌
Stayed in May 2024
Reviewed: 6 May 2024
Elise
AustraliaLocation was great! I loved the pool and spa amenities. The balcony is a nice view.
Stayed in March 2024
Reviewed: 5 May 2024
Brent
AustraliaFound left drugs in 2 different places
Modern and spacious
Stayed in May 2024
Reviewed: 5 May 2024
Elisha
AustraliaParking was a problem. The car park was very small and full and had we had to park a couple of streets away and walk to the motel which wasn't ideal.
Walking distance to everything you need
Stayed in April 2024
Reviewed: 4 May 2024
Nicole
AustraliaBrekky not provided, and breakfast option a bit of a walk nice walk through. First room was twin share and average but upgrade was great for a few dollars more. Should have book that room to begin with
Pool area and Gym and the room upgrade.
Stayed in April 2024
Reviewed: 2 May 2024
Adam
AustraliaA bit of road noise.
Clean room and comfy beds.
Stayed in April 2024
Reviewed: 30 April 2024
Tom
NetherlandsIt’s not cozy or cute at all. Bright white lights only. Don’t expect anything fancy. I think it’s a bit rude that you have to pay a 200$ damage deposit. I think the hotel is overpriced but I guess it’s an expensive city. I don’t think I’d stay at the Sovereign again.
It’s fine, nothing special. Good wifi, good location close to the beach and tram station. DIY laundry facilities.
Stayed in April 2024
Reviewed: 29 April 2024
Chrissy
AustraliaJust far enough from hustle n bustle but close enough for it all
Stayed in April 2024
Reviewed: 29 April 2024
Sharon
AustraliaCheck in dramas. We had paid for this accom for our son but then, when he did the online check in he was told that he had to arrive with the credit card it was paid with which must match his name and ID plus pay an additional $200 bond on that card. The room was paid in full and we were away without access to a printer. There was no mention of any of this when we booked…the whole check in was so stressful. Don’t book this resort on behalf of another person!
Accom was clean and met our needs
Stayed in April 2024
Reviewed: 28 April 2024
Jordan
AustraliaThe bed was a bit hard, ants in the bathroom
Very spacious
Stayed in April 2024
Reviewed: 28 April 2024
Michael
AustraliaDated, spa wasn’t working, was very expensive for very basic room.
Nice room but very dated and needs a redo. I did like the stay however.
Stayed in April 2024
Reviewed: 27 April 2024
Mariana
AustraliaThe mattress is too soft and sinks the body. It could be a little firmer to be more comfortable.
Amenities, cleanliness and staff
Stayed in April 2024
Reviewed: 26 April 2024
Rojani
AustraliaThey didn’t come to take the rubbish out and also towel wasn’t change for whole four days as we stayed there for three nights.
Facilities were good.
Stayed in April 2024
Reviewed: 23 April 2024
Alissa
AustraliaParking was horrible, ended up getting a parking ticket. There were no signs to tell us not to park. The hotel parking was a joke.
Comfortable
Stayed in April 2024
Reviewed: 23 April 2024
Tracy
AustraliaGround floor, limited parking
Friendly staff, lovely facilities, large room
Stayed in April 2024
Reviewed: 22 April 2024
Nicc
AustraliaParking is limited.
Beautiful deluxe room, nice views.
Stayed in April 2024
Reviewed: 21 April 2024
Roxey
AustraliaA lil dated but the pricing reflects that so value for money
Great location with easy check in.
Stayed in April 2024
Reviewed: 21 April 2024
Gaijincoach
AustraliaThe vending machine prices displayed are deceptive, $3.50 for a coke but charged $3.80. Asked staff but was told that was a surcharge. Nowhere on the machine says a surcharge would be applied… Also the facilities never ever open at 7am as promised, consistently late. Parking is pain due to permanent residents.
Very accommodating, booked again and was allowed to stay in the same room without having to move to another room…
Stayed in April 2024
Reviewed: 20 April 2024
Erin
AustraliaBathroom smelt and single beds in lounge room moved around, they need to have wheels that lock
Pool area and location
Stayed in April 2024
Reviewed: 18 April 2024
Ian
AustraliaThe lounge was quite uncomfortable for an evenings TV watching, no Air con in the bedroom
The room was adequate and in that it was value for money, air con was efficient although only in the lounge room making sleeping a little uncomfortable, although over the 2 days of our stay it did cool down.
Stayed in April 2024
Reviewed: 18 April 2024
George
United KingdomRooms were a bit dated but reasonable, pillows were too thick for me, there were a few small roaches in the kitchen area, the local area is somewhat lacking restaurants etc.
Spacious room, good size balcony, sea was visible from the balcony, rooms was well equipped, good water pressure ans temperature, Beds were comfortable, lifts were quick, pool was large, plenty of sun loungers, hot tub was nice, two rainbow lorikeets visited one morning, beach is only a short walk.
Stayed in April 2024
Reviewed: 18 April 2024
Tara
AustraliaThe only thing I could really fault were the pillows. They were so hard and horrible and actually gave me a terrible headache. All the pillows in the room were the same so I couldn't swap it for a better one. The bed itself was very comfortable though. The jets in the Spa for the hotel were also a little weird. They blow straight up, so you just sit there and get water all over your face and head. We preferred not to use them, however if other guests turned them on we either had to position ourselves to cover the jets, or we got out.
Lovely big room with modern, nice looking furniture. We were very pleasantly surprised with the size, style and facilities in the room. Good value for money. Loved the addition of a single bed in the main living area. So much better than a fold out sofa and more comfortable for the 3rd guest.
Stayed in April 2024
Reviewed: 18 April 2024
Vesna
New ZealandReceptionist Payton was sou unpleasant almost hostile that I was considering leaving hotel. .we are still at Hold Coast, but extended our stay at royal pines because of unfriendly receptionist. I would appreciate apology
It was family frendly
Stayed in April 2024
Reviewed: 16 April 2024
M
AustraliaI would have preferred the room to be a bit more clean. When we first entered the room there was a very strong smell of closed and dampness, which we did get rid of eventually after keeping all the windows open. There is a bit of dust here and there but nothing major and rusted areas in the bathroom maybe not the most appealing details. Overall nothing major that I didn’t like
The property has a nice view and it’s really close to the beach
Stayed in April 2024
Höfn, Iceland
Catania, Italy
Paris, France
Trenčín, Slovakia
Alto Paraíso de Goiás, Brazil
Vysoke Tatry - Tatranska Lomnica., Slovakia
Tuapse, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content