Location was great! I loved the pool and spa amenities. The balcony is a nice view.

Stayed in March 2024

Found left drugs in 2 different places

Modern and spacious

Stayed in May 2024

Parking was a problem. The car park was very small and full and had we had to park a couple of streets away and walk to the motel which wasn't ideal.

Walking distance to everything you need

Stayed in April 2024

Brekky not provided, and breakfast option a bit of a walk nice walk through. First room was twin share and average but upgrade was great for a few dollars more. Should have book that room to begin with

Pool area and Gym and the room upgrade.

Stayed in April 2024

A bit of road noise.

Clean room and comfy beds.

Stayed in April 2024

It’s not cozy or cute at all. Bright white lights only. Don’t expect anything fancy. I think it’s a bit rude that you have to pay a 200$ damage deposit. I think the hotel is overpriced but I guess it’s an expensive city. I don’t think I’d stay at the Sovereign again.

It’s fine, nothing special. Good wifi, good location close to the beach and tram station. DIY laundry facilities.

Stayed in April 2024

Just far enough from hustle n bustle but close enough for it all

Stayed in April 2024

Check in dramas. We had paid for this accom for our son but then, when he did the online check in he was told that he had to arrive with the credit card it was paid with which must match his name and ID plus pay an additional $200 bond on that card. The room was paid in full and we were away without access to a printer. There was no mention of any of this when we booked…the whole check in was so stressful. Don’t book this resort on behalf of another person!

Accom was clean and met our needs

Stayed in April 2024

The bed was a bit hard, ants in the bathroom

Very spacious

Stayed in April 2024

Dated, spa wasn’t working, was very expensive for very basic room.

Nice room but very dated and needs a redo. I did like the stay however.

Stayed in April 2024

The mattress is too soft and sinks the body. It could be a little firmer to be more comfortable.

Amenities, cleanliness and staff

Stayed in April 2024

They didn’t come to take the rubbish out and also towel wasn’t change for whole four days as we stayed there for three nights.

Facilities were good.

Stayed in April 2024

Parking was horrible, ended up getting a parking ticket. There were no signs to tell us not to park. The hotel parking was a joke.

Comfortable

Stayed in April 2024

Ground floor, limited parking

Friendly staff, lovely facilities, large room

Stayed in April 2024

Parking is limited.

Beautiful deluxe room, nice views.

Stayed in April 2024

A lil dated but the pricing reflects that so value for money

Great location with easy check in.

Stayed in April 2024

The vending machine prices displayed are deceptive, $3.50 for a coke but charged $3.80. Asked staff but was told that was a surcharge. Nowhere on the machine says a surcharge would be applied… Also the facilities never ever open at 7am as promised, consistently late. Parking is pain due to permanent residents.

Very accommodating, booked again and was allowed to stay in the same room without having to move to another room…

Stayed in April 2024

Bathroom smelt and single beds in lounge room moved around, they need to have wheels that lock

Pool area and location

Stayed in April 2024

The lounge was quite uncomfortable for an evenings TV watching, no Air con in the bedroom

The room was adequate and in that it was value for money, air con was efficient although only in the lounge room making sleeping a little uncomfortable, although over the 2 days of our stay it did cool down.

Stayed in April 2024

Rooms were a bit dated but reasonable, pillows were too thick for me, there were a few small roaches in the kitchen area, the local area is somewhat lacking restaurants etc.

Spacious room, good size balcony, sea was visible from the balcony, rooms was well equipped, good water pressure ans temperature, Beds were comfortable, lifts were quick, pool was large, plenty of sun loungers, hot tub was nice, two rainbow lorikeets visited one morning, beach is only a short walk.

Stayed in April 2024

The only thing I could really fault were the pillows. They were so hard and horrible and actually gave me a terrible headache. All the pillows in the room were the same so I couldn't swap it for a better one. The bed itself was very comfortable though. The jets in the Spa for the hotel were also a little weird. They blow straight up, so you just sit there and get water all over your face and head. We preferred not to use them, however if other guests turned them on we either had to position ourselves to cover the jets, or we got out.

Lovely big room with modern, nice looking furniture. We were very pleasantly surprised with the size, style and facilities in the room. Good value for money. Loved the addition of a single bed in the main living area. So much better than a fold out sofa and more comfortable for the 3rd guest.

Stayed in April 2024

Receptionist Payton was sou unpleasant almost hostile that I was considering leaving hotel. .we are still at Hold Coast, but extended our stay at royal pines because of unfriendly receptionist. I would appreciate apology

It was family frendly

Stayed in April 2024

I would have preferred the room to be a bit more clean. When we first entered the room there was a very strong smell of closed and dampness, which we did get rid of eventually after keeping all the windows open. There is a bit of dust here and there but nothing major and rusted areas in the bathroom maybe not the most appealing details. Overall nothing major that I didn’t like

The property has a nice view and it’s really close to the beach

Stayed in April 2024

Not really anything, just the vending machines didn’t work. So lost money in those. And 1 hour late check out was $19 and 2 hrs is $59. Thought that was odd and never heard of. Most places I have never paid extra.

Big rooms and newly renovated. Beautiful pool area.

Stayed in April 2024