163 Abbott Street, 4870 Cairns, Australia
#8 of 75 hotels in Cairns
Guests' ChoiceBased on 2522 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
8.8
Staff
9.1
Value for money
8.3
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Grace
AustraliaThe room had a slightly funny smell. Could’ve been cleaning products perhaps but otherwise fine.
Great location and clean, nice place to stay
Stayed in May 2024
Reviewed: 15 May 2024
Julie
AustraliaNothing, it exceeded my expectations
Perfect location, close to restaurants, walking areas and beach
Stayed in May 2024
Reviewed: 10 May 2024
Megan
AustraliaI liked everything.
Very comfortable.
Stayed in May 2024
Reviewed: 10 May 2024
Mary
AustraliaN/A
All aspects of the property were very good
Stayed in May 2024
Reviewed: 9 May 2024
Jennifer
AustraliaThere was nothing to complain about
The location was great and the room was comfortable The restaurant and bar was excellent
Stayed in May 2024
Reviewed: 9 May 2024
Bradley
AustraliaLove staying here, it is beautiful and in an excellent location. The staff are very helpful and the beds extremely comfortable.
Stayed in April 2024
Reviewed: 8 May 2024
Taleera
AustraliaSlight musty smell to room.
Friendly and helpful staff, clean linen and comfy bed.
Stayed in May 2024
Reviewed: 7 May 2024
Pablo
AustraliaGreat place and amazing service
Stayed in May 2024
Reviewed: 6 May 2024
Morrisby
JapanHelpful staff,easy access, hassle free ,clean
Stayed in March 2024
Reviewed: 5 May 2024
Milva
AustraliaStrange odour in hallways
Beds comfortable. Central location. Modern facilities. Close to nice restaurants. Friendly staff.
Stayed in May 2024
Reviewed: 5 May 2024
Yolz24
South AfricaLocation was perfect. Staff were even better.
Stayed in April 2024
Reviewed: 2 May 2024
Leah
AustraliaYou would think there will be something to write about. But no the place is truly amazing for the price.
Fantastic service and facilities. Breakfast was amazing and meet some Yanks staying there which was fun to chat. Location was near the heart of Cairns not far from any restaurants and night life.
Stayed in April 2024
Reviewed: 2 May 2024
Waleed
AustraliaThat you have to pay for car parking
The location is very close to the city centre and airport. Comfortable beds and luxurious bathroom.
Stayed in April 2024
Reviewed: 30 April 2024
Jonathan
United KingdomPool was very small - it was full with 2 families and their kids.
Modern, clean, tidy. Staff were friendly after they realised I looked like a scarecrow because I’d just got off a liveaboard diving trip.
Stayed in April 2024
Reviewed: 29 April 2024
Jowin
AustraliaNothing
The room was clean, comfortable bed, perfect location and the staff were friendly and nice
Stayed in April 2024
Reviewed: 28 April 2024
Andrea
AustraliaNot very accessible mirror for make up application Room is quite small but all we needed
Cleanliness, amenities, modern fixtures
Stayed in April 2024
Reviewed: 28 April 2024
Jen
United Statesno self service laundry facilities on premessis
Breakfast was very good, dinner not so much.
Stayed in April 2024
Reviewed: 27 April 2024
Chatterjee
AustraliaNil
Cleanliness
Stayed in April 2024
Reviewed: 25 April 2024
Sarah
AustraliaLocation and interior design
Stayed in February 2024
Reviewed: 22 April 2024
Annie
AustraliaThe room’s were beautifully decorated and clean. The staff were so wonderful and made our stay so special!
Stayed in April 2024
Reviewed: 20 April 2024
Elina
AustraliaRooms and corridors were a bit damp from the humidity. There was no dry function on the cooling system and the smell would linger
Great proximity to everything, staff were responsive and they did a beautiful anniversary surprise for me and my partner.
Stayed in April 2024
Reviewed: 20 April 2024
Sam
AustraliaThe apartment and space to myself
Stayed in March 2024
Reviewed: 18 April 2024
Mark
New ZealandThe air con had a funny smell. They did move rooms for us but the small came back.
Location is awesome
Stayed in April 2024
Reviewed: 17 April 2024
Marcelle
AustraliaNeeded to be moved into another room as first room smelled a little like cat urine.
Clean & friendly staff.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content