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Reviews of Bay & Basin 3.5 stars

4 Paradise Beach Road, 2540 Sanctuary Point, Australia

#21 of 35 hotels in Sanctuary Point

Guests' Choice

Review score

Based on 375 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    7.7

  • Value for money

    7.7

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 18 April 2024

    9.0
    The place was great. I would highly recommend it.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Views
    • Stayed 1 night
    • Submitted via mobile

    The mattress from the sofa bed wasn’t very comfortable

    It was close to everything, clean and spacious.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    Will never go back
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Lack of communication… nobody there

    The bed

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The front door tends to bang other than that it was brilliant xx

    Really great,comfortable and would stay again .

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Bay n Basin
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The toilet wasn't very clean. The shower needs a cady to hold soap and shampoo

    Very roomy, with lovely furnishing. Quiet location. Close to shops

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    Will go back again
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited lighting during the night outside of the motel to indicate its location

    Cleanliness and the staff were always contactable

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Change toilet
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night

    Thr seating. Of. The toilet

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Clean, Comfortable, Good Tea, Great Shower and Good Location

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    location was great, service was great, amazing value for money, spacious and equipped room

    Stayed in February 2024

  • Reviewed: 1 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable, close to lake

    Stayed in February 2024

  • Reviewed: 30 January 2024

    8.0
    Comfy room in a good location.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    The internet didn't work at any point.

    Comfy room, good location for the park. Shops and bakeries next door. Plenty of parking.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The outside of the building is a little shabby and remote check-in was a little off-putting. However once we made contact with staff and got inside it was very nice.

    The room was very comfortable, clean and quiet. The staff were helpful when we called them, responded quickly and were careful to ensure that we were happy.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    Good location, well equipped.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    Would have liked to see clearly marked separate receptacles for trash and recycling. Frustratingly we were unable to access the internet on the morning we left even though it had been fine up until then

    The property was dated but very clean and well equipped. I loved the bed and sheets; good to have facecloths. The fridge was a decent size and the freezer a bonus. We froze water to go in our cool bag. Plates, glasses and cutlery was provided. Good hot shower. Plenty of parking. Nice little cake shop next door! We arrived before the 9pm check in time but no-one there. Luckily my (UK) phone worked and my call was answered immediately and we were helped into the room over the phone. Not far the local places of interest such as the beautiful beaches.

    Stayed in January 2024

  • Reviewed: 19 January 2024

    8.0
    Lovely, convenient to Jervis Bay if you have a car
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights

    Room was right above the front door slamming whenever someone came in or out

    Stayed in January 2024

  • Reviewed: 14 January 2024

    7.0
    Nice room
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location wasn’t very nice Steep stairs to rooms No direct contact

    Fabulous bed Very obliging cleaning lady

    Stayed in January 2024

  • Reviewed: 12 January 2024

    8.0
    Would definitely recommend this place & would stay again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Views
    • Stayed 4 nights
    • Submitted via mobile

    Check in method was a bit unexpected. You can’t get past the front door to check in. The comms via email didn’t mention I’d have to call to get a code if the staff weren’t there. It just said I’d be charged after 10pm. We arrived at 5pm. Kitchen utensils limited. A cutting board, chopping knife, bowls that aren’t actually plates etc would be helpful. We ate our cereal in mugs. A communal outdoor area to dry beach towels would help. A welcome note with wifi password & explaining the amenities is standard but didn’t exist. Only minor things though.

    Clean, great location, very comfortable. The common areas nicely presented. Staff member on the phone was very pleasant. Quiet, noise didn’t travel between rooms. Saw kangaroos behind the building. Affordable, which is a big deal in this area.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    7.0
    Slept well but some facilities not good let down the motel also did not like the way to check in
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Basin to high no place in shower to put soap and shampoo while showering

    The bed was good

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Would stay there again
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 4 nights
    • Submitted via mobile

    Two of the power points next to the bed didn’t work. No tissues provided.

    Good location, good size room, 24/7 access once checked in.

    Stayed in January 2024

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A great little place for one or two night stay. Was very clean and comfortable and easy check in. There are lots of shops within walking distance which is a bonus. Also really close to famous Huskisson and Hyams beach. Only small thing the pillows were too hard but other than that was a lovely place.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    9.0
    Pretty good.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Didn't like remote reception, didn't see a single person the whole time.

    No breakfast only tea or coffee no milk.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    7.0
    Different
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    A few little things need maintaining or just checking on but I’m sure they can be sorted quickly and easily. Telly and kettle probably too close, power point near table would help for laptop.

    Very good location next to shops and close to bay beach and walks and very pet little place with good size rooms

    Stayed in November 2023

  • Reviewed: 28 October 2023

    9.0
    Enjoyable stay
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Could have been cutlery to be able to use the plates/bowls in the room and a sponge with some washing up detergent to be able to wash up. The mattress was quite hard.

    Affordable, close to shops and surrounding towns. A good sized room.

    Stayed in October 2023

  • Reviewed: 23 October 2023

    8.0
    Good enough
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    No reception. Must call upon arrival. Everywhere smelt damp

    Bed was comfortable, room was clean and spacious. Microwave and kettle in room along with cutlery and plates. Easy fob entry

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Clean, great location and excellent value for money
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent value for money

    Stayed in October 2023

  • Reviewed: 22 September 2023

    9.0
    Nice location
    • Business trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    No hot water for shower, had to calk to get a code to enter the building wich was weird and the bed was very hard.

    The room was nice and large and i felt safe. The facilities were also good. Close to shops

    Stayed in September 2023

Showing 1 – 25

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