667 Hume Highway, Casula, 2170 Liverpool, Australia
#1 of 19 hotels in Liverpool
Guests' ChoiceBased on 561 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.0
Facilities
9.2
Staff
9.6
Value for money
9.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Robyn
AustraliaNothing to compain about eccept no teabags
The location was close to where I worked, the bed was comfy and I slept well and the staff were polite, friendly and helpful
Stayed in April 2024
Reviewed: 29 April 2024
Derek
CanadaThe host Joseph and Mary were very supportive and helpful. They went out of their way to ensure are stay was a pleasant one. Breakfast was good and enjoyed it. Overall I like the location was peaceful and felt in a serene place. Like it.
Stayed in April 2024
Reviewed: 14 April 2024
Shayne
AustraliaLady at reception was lovely
Stayed in April 2024
Reviewed: 7 April 2024
Ron
AustraliaClean and newly refurbished
Stayed in April 2024
Reviewed: 1 April 2024
Anna
AustraliaA very minor thing but you can’t park near your room so it made it difficult packing the family gear into the car. As I said minor!!
We stayed on the way up to the Hold Coast, perfect location & a short walk to Crossroads Hotel for tea. The rooms were very clean, the beds extremely comfortable & there was very minimal road noise.
Stayed in March 2024
Reviewed: 29 March 2024
Georgina
AustraliaOnly having to spend one day here.
Very friendly and helpful staff. We liked everything about the place; the extreme cleanliness of the whole place, shiny floors, walls and even the toilet seats were shiny! Plenty of hot water, beautiful and cosy warm bed. Utensils in the kitchenette were very clean. It was obvious to us that the owners took particular care and consideration in ensuring that their guests were comfortable, safe and happy. Thank you so much.
Stayed in March 2024
Reviewed: 23 March 2024
Francesco
AustraliaVery friendly staff
Stayed in March 2024
Reviewed: 21 March 2024
Laura-jane
AustraliaNothing . It was great
So so clean Amazing couple running it Helped with heating meals and so welcoming
Stayed in February 2024
Reviewed: 15 March 2024
Jenkins
AustraliaFound it 2 be a bit priced
The friendly staff. We got a great room. Was a little priced. But I would stay there again. Very clean.
Stayed in March 2024
Reviewed: 11 March 2024
Andrew
AustraliaIt was very clean
Stayed in March 2024
Reviewed: 11 March 2024
Carl
AustraliaThe staff were absolutely beautiful My daughter was in hospital and we didn't know for how long so each day we would go and ask them to book us in again Nothing was ever to much for them It made things so much easier for us and we didn't have to worry about where we were going to stay as we were 3 hrs from our home Highly recommended
Stayed in March 2024
Reviewed: 5 March 2024
Karen
AustraliaThe only low was no microwave , so we had to live on takeaway.
They went above and beyond to accommodate myself and my disabled partner. I couldn't recommend this place any higher.
Stayed in March 2024
Reviewed: 29 February 2024
Greg
AustraliaThe stairs.
The stay was warm and comfortable. Staff were nice.
Stayed in February 2024
Reviewed: 28 February 2024
Jeff
AustraliaNot much - maybe under-cover parking?
Stayed in February 2024
Reviewed: 26 February 2024
Tracey
AustraliaNo microwave oven - that would have made it perfect.
Clean modern spacious room. Very quiet considering the proximity to the highway. Lovely easy parking. Close access to the highway for a road trip.
Stayed in February 2024
Reviewed: 26 February 2024
Marie
AustraliaN/A
The property was clean . The owners were very nice and helpful
Stayed in February 2024
Reviewed: 24 February 2024
Bernie
AustraliaStaff very pleasant and clean rooms. Breakfast was great.
Stayed in January 2024
Reviewed: 23 February 2024
Atif
AustraliaNone
Everything about the property was superb
Stayed in February 2024
Reviewed: 18 February 2024
Waulok
AustraliaNo problems
Handy location. Great price and friendly staff.
Stayed in February 2024
Reviewed: 16 February 2024
Sh
ChinaThe owners are very friendly and helpful! The environment is wonderful!
Stayed in February 2024
Reviewed: 13 February 2024
Bronwyn
New Zealandvery clean and smelled lovely
Stayed in January 2024
Reviewed: 11 February 2024
Josie
AustraliaI'm not sure I can fault them. Everything was neat, clean and orderly. The room was spacious and had the bascis all covered. The lady on reception was very lovely. A male team member waited and held the office door open for me - an added touch of hospitality!
This was a quick overnight stay for me, but I can see that the location was good for evening meal options, shopping and transport. Will defiuniately consdier using again for those reasons. Wish my stay had been longer.
Stayed in February 2024
Reviewed: 8 February 2024
Caroline
AustraliaOvernight stay to continue to drive to destination next morning so location was excellent for access to Hume. Would be good to have a small microwave if I was staying longer.
Stayed in February 2024
Reviewed: 31 January 2024
Rachel
AustraliaThe staff were very friendly. I have not seen as place as clean as this one in a long time!!!! The facilities were fantastic!
Stayed in January 2024
Oberstdorf, Germany
Hossegor, France
Columbus, USA
Burleson, USA
De Panne, Belgium
Rhayader, UK
Tanneron, France
Calistoga, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content