21 Stephen Street, 2602 Canberra, Australia
#39 of 45 hotels in Canberra
Guests' ChoiceBased on 2702 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
8.0
Facilities
7.3
Staff
8.0
Value for money
7.8
Free WiFi
7.3
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End of dialog contentReviewed: 31 January 2024
Lily
AustraliaThe bathroom was quite small but that is to be expected for the price. It is also a bit far away from the city centre if you are relying on public transport.
Much nicer on the inside than expected, lots of space in the room and the bed was very comfortable. Contained a mini fridge and microwave. Excellent for the price.
Stayed in January 2024
Reviewed: 30 January 2024
Niv
AustraliaI wish the room had a microwave. Other than that, it was perfect for my short stay.
Stayed in January 2024
Reviewed: 29 January 2024
Sheree
AustraliaThe shower area had paint peel
Great Hotel the bed was comfortable and room was clean
Stayed in January 2024
Reviewed: 29 January 2024
Ann
AustraliaClose to activities and shops
Stayed in January 2024
Reviewed: 29 January 2024
Katrina
AustraliaThe breakfast was fairly basic. Cereal and toast. No hot food so we did not partake this time.
Stayed in January 2024
Reviewed: 29 January 2024
Angela
AustraliaThe fact that the fire/evacuation alarm kept going off for unexplained reasons.
The comfort
Stayed in January 2024
Reviewed: 29 January 2024
Lucy
AustraliaConvenient, clean. Easy to book. No problems.
Stayed in January 2024
Reviewed: 28 January 2024
Clive
AustraliaIncluded breakfast was basic, and wasn't available until I knocked on the door. I ended up not eating the included breakfast, because a toasted sandwich isn't my idea of a hot breakfast.
Large room, and ample parking close by. Very close to local shops, including supermarket, bakery, and a pub that serves an early breakfast.
Stayed in January 2024
Reviewed: 27 January 2024
Sarah
AustraliaNot the room that we booked
Stayed in January 2024
Reviewed: 27 January 2024
Akshal
AustraliaSpace and cleanliness
We didn’t opted for breakfast
Stayed in December 2023
Reviewed: 27 January 2024
Sally
AustraliaA small table and 2 chairs rather than the little couch would have been more useful. I made a special request querying the charging facility for EV. They LIED saying they had this. Does NOT exist. Very disappointing. Front of house staff also need training. Very poor.
The room was clean and comfortable, especially for one person. Nice big bed, almost new small bathroom. Microwave and mini fridge with some crockery. Nice trees in entrance and carpark
Stayed in January 2024
Reviewed: 26 January 2024
Natasha
AustraliaSome worn furnishings - curtains & carpet. There was no table to sit at in the room. Just a couple of worn chairs, but there was room for a table also.
Clean, safe, comfortable and free parking. Great for a stop on a road trip. Easy late night check-in. Great size room. Up to date bathroom and great neutral smelling toiletries. Tea & coffee making facilities - perfect for getting in late after a long drive.
Stayed in January 2024
Reviewed: 26 January 2024
Beatrix
Australia- The toilet didn't flush properly and there was faeces floating when we check in. We had to flush 6-7 times to get rid of it. - The bedroom can be quite dark and one of the light didn't turn on properly. - The balcony was filled with leaves and spider webs.
Staff are friendly, the room is accomodating for family with bunk bed. It's okay to sleep overnight. Luckily the bedsheets and towels are clean and spotless.
Stayed in January 2024
Reviewed: 26 January 2024
Jill
AustraliaGood price and the room was nice
Stayed in January 2024
Reviewed: 26 January 2024
Yang
Australiastaff is nice change a bigger room for us.
Stayed in January 2024
Reviewed: 26 January 2024
Graham
AustraliaWhile there was confusion over the number of nights I booked (my fault) I did find some of the reception staff condescending and not clear in their communication
Very comfortable and convenient
Stayed in January 2024
Reviewed: 25 January 2024
Amanda
AustraliaIt smelt funny inside
It was comfortable
Stayed in January 2024
Reviewed: 25 January 2024
Alina
AustraliaNeeded some more cleaning under the bed
Room was spacious
Stayed in January 2024
Reviewed: 24 January 2024
Kelly
AustraliaI walked into bedroom to see ripped bedroom curtains. Not good 1st impressions
The staff were amazing
Stayed in January 2024
Reviewed: 24 January 2024
Polden-wright
AustraliaAircon couldn't be switched off so had to put up with its noise all night.
Comfortable bed, good facilities appreciated the crockery,cutlery and fridge.Plenty of milk provided.
Stayed in January 2024
Reviewed: 24 January 2024
Quimby
AustraliaWhen we arrived late on a Friday night, our room had the TV on and the bins hadn't been empty. We were a bit confused - were we in someone else's room? The sheets seemed clean though so we didn't say anything. However the room was not serviced again until Monday. On Sunday we had to go to the front desk to ask if we could empty our garbage, and they sent someone around to collect it; but it just wasn't good enough to have a full bin when we first arrived at the property. The location is not great. The nearest shops are 10 or 20 minutes away; and while there's a bus stop that is closer, it takes a long time to get anywhere, as you have to take the bus into the city interchange and then change busses then. So if you're using public transportation be prepared for it to take an hour to get anywhere.
The room was comfortable. The toiletries were nice. It was quiet.
Stayed in January 2024
Reviewed: 23 January 2024
Jones
AustraliaThe staff were not professional, mucking around while cleaning rooms, not respecting the fact we might be resting or just wanting to relax in the room.
The location was great, central to most things in Canberra.
Stayed in January 2024
Reviewed: 23 January 2024
Nataliia
AustraliaElectric kettle. We could not get clean or replacement as no staff in motel in the evening. I tried to clean it up by myself but not successfully
Stayed in January 2024
Reviewed: 22 January 2024
Amanda
AustraliaThe beds were a little hard
The room was clean and fresh
Stayed in January 2024
Reviewed: 20 January 2024
Karandeep
AustraliaThe bathroom was clean, though had a little foul smell.
Location was good, room was fairly spacious and easy car park.
Stayed in January 2024
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