388 Lonsdale Street, 3000 Melbourne, Australia
#65 of 207 hotels in Melbourne
Guests' ChoiceBased on 2218 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.6
Staff
9.3
Value for money
8.6
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Jonathan
AustraliaNo washing machine in the apartment.
Great location in the city. Good value. Public transport was easily accessible. Nice and quiet.
Stayed in May 2024
Reviewed: 6 May 2024
Neil
New ZealandA little tricky to find at first
Great size, central, surrounded by good restaurants and bars.
Stayed in April 2024
Reviewed: 5 May 2024
Chris
AustraliaThe bed was hard but really that’s the norm when travelling.
Clean, good location, spacious room.
Stayed in April 2024
Reviewed: 5 May 2024
Jit
MalaysiaLaundry facilities is lousy.
Everything is good, but the laundry facilities at level 14th is very very lousy. Waste lots of time and never get my clothes dry.
Stayed in May 2024
Reviewed: 3 May 2024
Tudur
AustraliaNothing
Central and clean
Stayed in April 2024
Reviewed: 2 May 2024
Melanie
AustraliaNothing. Would stay here again.
The rooms were so clean and looked lovely and modern. Awesome location. The staff were so accommodating and friendly.
Stayed in May 2024
Reviewed: 2 May 2024
Hueh
MalaysiaNoisy street
Location is great, next to hardware lane with lots of food available.
Stayed in April 2024
Reviewed: 2 May 2024
Desmond
New ZealandNothing
Spacious Nice little kitchen with microwave
Stayed in April 2024
Reviewed: 1 May 2024
Cathy
New ZealandCan’t think of anything
Nice clean modern rooms with all facilities in a great location.
Stayed in April 2024
Reviewed: 1 May 2024
Leeanne
AustraliaWalk to the carpark
Easy to get about from this location
Stayed in April 2024
Reviewed: 30 April 2024
Alisha
AustraliaHard to get back from parking station. Beds split for 2 people staying as requested, however carpet under bed was dirty. Was vacuumed the second day.
Close to what I needed.
Stayed in April 2024
Reviewed: 30 April 2024
Jaide
AustraliaBalcony could have used a table and chairs but that’s being picky!
The kitchen / dining area was massive! Balcony area was a really great size too. Photos did not do it justice
Stayed in April 2024
Reviewed: 30 April 2024
Benjamin
AustraliaIt was great to have a king size bed but the bedroom was too small to fit that size bed in.
Our 1 bedroom apartment was a good size and the location was very convenient.
Stayed in April 2024
Reviewed: 29 April 2024
Tim
AustraliaCleanliness in the bathroom.
Stayed in April 2024
Reviewed: 29 April 2024
Angela
AustraliaThe staff and location are absolutely perfect. We were pleasantly surprised to get upgraded to a two-bedroom apartment for free because we arrived three hours before check-in and the one-bedroom apartment wasn't ready. Additionally, when we inquired about a late checkout, they graciously accommodated our request. We'll definitely be returning. Thank you!
Stayed in April 2024
Reviewed: 29 April 2024
Sharon
AustraliaWhen I spoke to my colleague he had no issues with his accommodation. So there is nothing to worry about.
I booked this accommodation on behalf of a colleague. He found the accommodation to be extremely comfortable and above his expectations.
Stayed in April 2024
Reviewed: 28 April 2024
Imelda
AustraliaBathroom facilities were sparse… needed more body wash for two people to a room Toothpaste would’ve been helpful Mattress was a bit lumpy and uncomfy
Loved the pillows and doona Loved the full length mirrors and lots of power points Our room was well above street level and very quiet
Stayed in April 2024
Reviewed: 28 April 2024
Dominique
AustraliaA lamp in the lounge are would have been nice so that we could turn off downright in evening, to be a bit more relaxing.
Great apartment, great location
Stayed in April 2024
Reviewed: 23 April 2024
Roger
AustraliaWe booked a 2 bedroom apartment and it was not equipped for 4 guests. When we checked in there was 1 water glass only and 3 of the 4 bedside lights did not work due to missing bulbs or blown light bulbs. In the kitchen there were inconsistent amounts of cutlery, plates and as stated before glassware. Staff were helpful and brought some glasses, and light bulbs. I would suggest you also include champagne glasses in your inventory (we were told these were not available). Some instant coffee and tea bags would also have been nice.
Stayed in April 2024
Reviewed: 22 April 2024
Martyna
Germanysome lights were working oddly, the sofa/seating situation in the living room was not comfortable, needed improvement
location, the apartament was quiet and clean, everything needed was in the room
Stayed in April 2024
Reviewed: 22 April 2024
Aus
AustraliaOur apartment was very clean and spacious with a great layout. The staff were excellent. Would stay here again.
Stayed in April 2024
Reviewed: 21 April 2024
Kathryn
AustraliaHair in bathroom on arrival, dead plants on balcony and rug was a trip hazard
Location and nice staff
Stayed in April 2024
Reviewed: 21 April 2024
Jo
AustraliaThe only thing was the outside noise but understand that can’t be helped
Stayed in April 2024
Reviewed: 21 April 2024
Elecia
AustraliaNothing
Location
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content