Restaurant was closed during our stay.

Stayed in January 2024

Designated parking with room numbers would save alot of potential arguments. We never parked at our room as someone was always in the spot. More brochures in rooms as we were unaware of half of the facilities and features of the stay. Beds could be updated and up sized. Room could have microwave.

Price. Spa. Facilities Location. Guest parking

Stayed in January 2024

Breakfast is simple but expensive. The carpet had a sharp object (maybe a small piece of glass) that injured my wife's toe. When we left, we recommended the reception desk better cleaning.

The hotel was close to a car renting company we had selected, but it is still some distance (30 minutes) from the international airport.

Stayed in December 2023

It was a shame the resturant closed for the Christmas period after we were only there for 2 days. Was only told of this closure a week before we arrived. Booked the two rooms 6 months in advance.

Swimming pool was perfect for my 7 year old grandson.

Stayed in January 2024

Maps are needed for each room directing people to their rooms. It is very messy getting around the complex and because of this we need a computer generated map for each room with other landmarks helping with directions. It is particularly hard at night. A staff member walked in front of us to show us to our parking spot but that was after we returned to reception. More signs are needed, including which way for certain rooms. We were right down in a section which is now being built and were well out of bounds.

Stayed in December 2023

Before the stay, I contacted the hotel, informing them that my parents and sister, who aren't fluent in English, would be guests, and I requested patience. I received a response stating, 'We often host international guests, so we will be sure to look after them.' However, upon their arrival, there were communication difficulties during check-in. When my family requested WiFi to use Google Translate for easier communication, the staff refused to provide the information until check-in was completed. Additionally, they received no assistance in reaching their room, having to navigate the hotel on their own until they found it. Despite my prior message expressing concerns to the hotel, there seemed to be little consideration for my family's situation, leaving them unsure how to resolve the uncomfortable situation.

Stayed in December 2023

Nothing to complain about

It was clean, it was comfortable, we had plenty of space in our room. The staff was very friendly and helpful. The spa tub was excellent, we loved everything.

Stayed in January 2024

All was satisfactory

Easy to find, nicely designed, adequate parking

Stayed in December 2023

Always easy check in/out Parking is easy

Stayed in December 2023

trying to locate the rooms initially as it was dark. instructions were on point though.

everything it was close to the airport, accomodation was clean and tidy and customer service was great. enjoyed the breakfastmenu also.

Stayed in October 2023

No

Convenient location & close to the airport. Comfortable room.

Stayed in December 2023

The thunderous noise from the plumbing when others in the block showered

Location, comfort and parking

Stayed in December 2023

Unfortunately we had very noisy guests staying in room beside us on our last night

Handy to where we needed to be. Nice and quiet for the most part

Stayed in December 2023

Room really loud with trolleys running at stupid times like 2am (we were not far from reception and presume it was people picking up things like laundry - van doors galore and more trolleys at 4am)

Locations to airport is good. Reception staff amazing Clean Tidy

Stayed in December 2023

The stairs up to the room; carrying bags was a bit of a mission but I managed alright. Just a suggestion: the door that joins the two rooms, it’s hard to tell if the other side has access to your room, a simple bolt that you can slide your side would make people feel a lot safer. The person in the room next to me tried the door late at night and it woke me and freaked me out a little, I had nothing that made me feel safe to secure the door with, a bolt would have helped.

I only stayed one night but the pool was nice to swim in and they allowed me to check in early.

Stayed in December 2023

Location was perfect for us as we were visiting family. Close to airport too. Level access was good. Lovely large rooms which were adjoining. Easy to park and good to be able to coll off in the pool! Everything in the room worked. Air conditioner was quiet.

Stayed in December 2023

They hold a deposit bond.

It's in a good location.

Stayed in December 2023

Poor aircon on a very hot day and then told they had spent a year servicing air cons It was important as i was with client that has no body thermostat control Tv needed maintenance man

Proximity to airport

Stayed in December 2023

All good, nothing we didn’t like.

Comfortable, large room with the best shower ever. There wasn’t any soap, but on asking was told the reason. The lady who served breakfast in the dining room was lovely and the reception staff were friendly and welcoming. Another lady knocked on our door to see if we needed anything and was also friendly.

Stayed in December 2023

That the restaurant was closed the night I was there

I loved the pool

Stayed in November 2023

Location was great, close to Bris entertainment centre and had a bunch of cool shops/food places close buy, room itself was spacious and had everything we needed

Stayed in November 2023

We went looking for a vending machine but were unable to find one. Property would be better if it had one for snacks and drinks.

Room was clean and comfortable and close to the highway.

Stayed in December 2023

Convenient stop over

Stayed in December 2023

Liked everything

Enjoyed my stay, has all th required facilities

Stayed in November 2023

We left very early next day so didn’t have chance to explore had another interstate flight to catch

Friendly young an behind the desk arrived after 11 pm from an international flight lovely person to deal with beds comfortable good air conditioning in room

Stayed in December 2023