2591 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia
#116 of 121 hotels in Gold Coast
Guests' ChoiceBased on 60 hotel reviews
6.6Cleanliness
7.3
Comfort
7.4
Location
8.1
Facilities
6.2
Staff
7.8
Value for money
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 5 May 2024
Glenn
AustraliaThe bed Shower
Stayed in May 2024
Reviewed: 3 May 2024
Peter
AustraliaWas some noisy people talking out side my room at midnight Also construction noises next morning on both sides the building
Good value Good location
Stayed in May 2024
Reviewed: 2 May 2024
Bradley
AustraliaFloor was sticky. Maybe needed a good hot mopping. Parking was not allocated. Browns hotel sign was not lit up. Hard to find at night.
Location. Space and price. Seperate rooms for sleeping was nice when traveling with adult son (who snores)
Stayed in May 2024
Reviewed: 2 May 2024
Nicole
AustraliaThe shower tap was not on properly and parking was limited.
3 separate bedrooms with ample bedding options for 5 people.
Stayed in April 2024
Reviewed: 27 April 2024
Raymond
AustraliaDated. Needs a makeover
Position
Stayed in April 2024
Reviewed: 15 April 2024
Roshan
AustraliaNo wifi which they already mentioned in their booking details.
Good for the money.
Stayed in April 2024
Reviewed: 12 April 2024
Linden
AustraliaNeighbouring Construction sites and noise Fellow guests are on low end of income spectrum Old and run down facilities Parking and driveway is very tight
Great staff Clean Comfortable Low budget, Basic and cheap accommodation Close to trams and Pacific Fair
Stayed in April 2024
Reviewed: 1 April 2024
Kirra
AustraliaBuilding looked older from outside but room was very clean
Parking was available , clean room, nice staff Spa bath was a bonus
Stayed in March 2024
Reviewed: 28 March 2024
Ruby
AustraliaBad blumbong ,leaking pipes
Location thought good price
Stayed in March 2024
Reviewed: 17 March 2024
Telesia
AustraliaI wouldn't say there was anything we didn't like about our stay, it was just for one night and it did the job. It was a nice drive to the place. The only thing I would say is that it didn't have WIFI like it said and we were only told when we arrived, and there should be a contact number.
It was only for one night but the time away from home very nice and relaxing. Would like to have many more of these just of the spur moments with my hubby. Am looking for places around Queensland to enjoy.
Stayed in March 2024
Reviewed: 12 March 2024
Robert
AustraliaOutside needs some TLC.
The best, most comfortable bed in the world!!
Stayed in March 2024
Reviewed: 4 March 2024
Jami
AustraliaIt was a bit dirty and it’s right next to residence we have to be super quiet for
It’s close to everything
Stayed in March 2024
Reviewed: 8 May 2024
Alison
AustraliaThe building is aged, but all motels are alike.
The room is clean and spacious, the location is super.
Stayed in April 2024
Reviewed: 6 May 2024
Disal
AustraliaTo go to the bathroom you had to go through the master bedroom
Stayed in May 2024
Reviewed: 25 April 2024
Katrina
AustraliaDead cockroach in bottom draw in kitchen Hot water tap fell off Empty toilet rolls left in toilet Empty soap packets on top of the wall in shower Air con doesn’t work
Walking distant to Pacific fair
Stayed in April 2024
Reviewed: 25 April 2024
Robert
AustraliaMotel is very old. Parking and access awkward and tight.
Location ok and staff helpful and friendly.
Stayed in April 2024
Reviewed: 24 April 2024
Jaye
AustraliaVery untidy, permanent residents were not keeping their areas tidy, had to walk in past untidy and broken things. Didn’t feel secure there
Stayed in April 2024
Reviewed: 22 April 2024
Victoria
AustraliaSome rooms had permanent residents, very untidy, one partied loudly until 2am, had to squeeze car under a clothesline for only car space left
Location
Stayed in April 2024
Reviewed: 19 April 2024
Susan
AustraliaOutside was not what we expected, not what is on the website, washing hanging over balconies, furniture everywhere, not very appealing at all
The rooms were well maintained & very ckean
Stayed in April 2024
Reviewed: 17 April 2024
Lynette
AustraliaThe "Motel" was made of majority permanent residents who gave the outside appearance look extremly untidy.
Location was great.
Stayed in April 2024
Reviewed: 12 April 2024
Emma
AustraliaLocation, facilities, building, just all round feeling/vibe. Run down. Didn’t feel safe to be honest.
Price
Stayed in April 2024
Reviewed: 12 April 2024
Lisa
Australianothing really
well it is a motel, good enough.
Stayed in April 2024
Reviewed: 11 April 2024
Judy
Australiabuilding looks aged but it doesn’t worry me.
room is very big and clean, location is where I need to be. Good clean up works have been done.
Stayed in April 2024
Reviewed: 10 April 2024
Mishra
AustraliaRoom was dirty, carpet was in worst possible condition…beds were with wheels but without stopper, so while sleeping ..high chances are there that you will fall. Room was super dirty
Only thing good about this property is its location
Stayed in April 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content