554 Ruthven Street, 4350 Toowoomba, Australia
#8 of 44 hotels in Toowoomba
Guests' ChoiceBased on 2370 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
9.5
Facilities
9.0
Staff
9.3
Value for money
8.5
Free WiFi
8.7
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End of dialog contentReviewed: 3 June 2024
Tahnee
AustraliaThe shower was the only let down
The spa was amazing Food was delicious
Stayed in June 2024
Reviewed: 3 June 2024
Carmen
AustraliaThe only complaint I have was that there was a mould smell in the room.
Location and staff.
Stayed in June 2024
Reviewed: 2 June 2024
Vicki
AustraliaLoved the location. The hotel is lovely and everything you could want in a hotel. The bed was the best.
Stayed in May 2024
Reviewed: 31 May 2024
Suzan
AustraliaHad a bit of a problem with the service at Zacks. They took 40 mins to serve and the steak arrived cold. We were given an apology and offered free desserts (declined). The hotel investigated the situation and we were refunded for the cold meal.
Excellent rooms.
Stayed in May 2024
Reviewed: 28 May 2024
Tanner
AustraliaRooms are compact made it a little difficult for disabled family members. One staff member was not understanding of disabled (blind) family member making an inappropriate comment.
The rooms were well appointed with easy access to hotel facilities. The staff were friendly and helpful. The location suited us perfectly. I had a very comfortable bed.
Stayed in May 2024
Reviewed: 27 May 2024
Matthew
Australia.........
How close it was too the empire theatre.......
Stayed in May 2024
Reviewed: 27 May 2024
Vanessa
AustraliaBed was a little hard but ok room was fine
Friendly staff convenient location
Stayed in May 2024
Reviewed: 26 May 2024
Barbara
AustraliaNot covered car parking ?
Modern , clean , comfortable and value for money.
Stayed in May 2024
Reviewed: 26 May 2024
Chris
AustraliaNoting really
Friendly staff and the meals awesome
Stayed in May 2024
Reviewed: 23 May 2024
Gibson
AustraliaVery central location with lovely staff and beautifully clean rooms.
Stayed in May 2024
Reviewed: 21 May 2024
Julie
AustraliaA table with two chairs would have been really nice. We wanted a nice quiet weekend in and wanted to play a board game but there was nowhere we could set it up. There was a desk against a wall but only one person could sit there. The bathroom floor was very slippery. Getting out of the spa felt dangerous without a handrail on the wall.
The room was very comfortable and clean. Someone made up the room for us while we were out during the day which was nice. The bed was nice. The hotel is a very convenient location, we were able to walk anywhere we wanted to go in the heart of the city.
Stayed in May 2024
Reviewed: 20 May 2024
Milo73
AustraliaNothing not to like,
Staff were all friendly and accomadating always smiling and venue is high quality lush and clean with inhouse bar and gaming room. Dedicated smoking area in a private and comfortable space. Would definitely stay again
Stayed in May 2024
Reviewed: 19 May 2024
Debi
United KingdomPut clean room sign out at about 11:15 when going out knowing cleaning staff were working on the floor & in rooms nearby. On Return an apology note stated the cleaning staff were off for the day & cleaning could not be done. Only required towels & bed to be made
Location great, reception staff efficient. Facilities good
Stayed in May 2024
Reviewed: 19 May 2024
Joel
AustraliaEverything
Stayed in May 2024
Reviewed: 19 May 2024
Peter
AustraliaThe one lift was not enough for the amount of usage
Central location in Toowoomba
Stayed in May 2024
Reviewed: 16 May 2024
Charmaine
AustraliaWhen I arrived for check-in at 2:15pm my room was not available and I had to sit and wait. Admin stated I would have to wait in the foyer or they could take my bags and I could check in later. This was highly inconvenient. First night the room service attendant was struggling. He requires upskilling.
Room service: menu and quality of food. Second night - the room service attendant was professional, timely and helpful in getting the meal tray in the door.
Stayed in May 2024
Reviewed: 14 May 2024
Tanja
AustraliaNik
We always stay here on our Toowoomba trips Clean .. central & great dining in one location
Stayed in May 2024
Reviewed: 11 May 2024
Ros
AustraliaEverything
Stayed in May 2024
Reviewed: 9 May 2024
Kathleen
AustraliaProperty was great There for a conference and they looked after the conference really well
Stayed in May 2024
Reviewed: 9 May 2024
Katie-
AustraliaVery beautiful hotel
Stayed in May 2024
Reviewed: 7 May 2024
Kim
AustraliaBathroom was very compact. Did not find drink voucher as it was turned to the wall!!!
Huge sunny window, 3rd floor. Good location to shops and cafes. Comfortable bed, quality lined and towels.Quiet room, very enjoyable.
Stayed in May 2024
Reviewed: 6 May 2024
Sharon
AustraliaNothing to report
We booked 3 rooms to attend a wedding - the rooms were clean and beds were comfortable.
Stayed in March 2024
Reviewed: 5 May 2024
Patricia
AustraliaIt was all great
So beautiful
Stayed in May 2024
Reviewed: 4 May 2024
John
AustraliaThe proximity to central Toowoomba. There were good places to eat both in-house and in the nearby streets.
Stayed in May 2024
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