136-140 Sheridan Street, 4870 Cairns, Australia
#36 of 75 hotels in Cairns
Guests' ChoiceBased on 1879 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.1
Facilities
8.0
Staff
8.9
Value for money
8.1
Free WiFi
7.6
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End of dialog contentReviewed: 7 November 2023
Geoff
AustraliaThe bed wasn't overly comfortable, very hard.
Good location and off street parking
Stayed in October 2023
Reviewed: 5 November 2023
Lucinda
AustraliaThe only negative (which really wasn’t an issue) is the renovations happening in the lobby.
I enjoyed the interactions I had with staff, the room was as pictured. Very clean. Very spacious. Comfortable bed. Each individual pillow was a different type, ensuring no matter who stays - they’ll be comfortable. The secure parking garage was a big bonus. I didn’t see or use the amenities. I had a beautiful view of the mountains.
Stayed in November 2023
Reviewed: 4 November 2023
Indervir
AustraliaConstruction occurring outside my bedroom which was not advertised prior to purchase of stay
Comfortable beds and room size was reasonable Lovely staff
Stayed in October 2023
Reviewed: 2 November 2023
Natalie
DenmarkThe wifi connection was very bad in our room. A lot of construction was going on. Sure it's going to look fantastic once it is done however, would had been nice to know in advance.
Easy late check in after reception opening hours. Nice view from our room and helpful staff.
Stayed in October 2023
Reviewed: 24 October 2023
Lisa
AustraliaThe only thing that was disappointing was that we wanted to have a spa in pool area however it was not heated.
Studio room we had was modern and very comfortable. Parking was very convenient with easy access to room from basement.
Stayed in October 2023
Reviewed: 24 October 2023
Tracey
New ZealandWe had a large apartment with a sea view. The location was perfect for us and the staff were very friendly and helpful.
Stayed in October 2023
Reviewed: 24 October 2023
Helen
AustraliaDue to renovations, no food on site.
Lovely receptionist. Nice room, good pool.
Stayed in October 2023
Reviewed: 22 October 2023
Shane
AustraliaThe hotel was having major renovations going on which didn't impact our stay but it would have been nice to be informed about it before arriving.
The room was clean, the hotel was easy to find and in a good location, was just a short walk to restaurants and shops.
Stayed in October 2023
Reviewed: 18 October 2023
Sheryl
AustraliaPool area
Location for overnight stay before early flight
Stayed in September 2023
Reviewed: 17 October 2023
Lynda
AustraliaNothing
Staff were excellent
Stayed in October 2023
Reviewed: 16 October 2023
Catherine
AustraliaThe double charge attempt on the credit card when the staff member made an error in the charge which caused my card to be blocked. When the error was discovered it was then the Merchant that was being blocked by the CC underwriter. This created a great deal of unnecessary time wasted for me to correct.
Location and view
Stayed in October 2023
Reviewed: 14 October 2023
Kathleen
AustraliaUnable to use the pool due to work that was being done. This was not relayed prior to check-in or even at check-in. The person who checked me in stated, " fully functioning pool and spa."
The room was comfortable, and I valued having a microwave in my room to heat my heat pack for my bad back. The use of the parking garage, which was easily accessible.
Stayed in October 2023
Reviewed: 12 October 2023
Peter
Australia2nd floor with a view was a view of the second floor of the backpacking hostel over the road 😢😢😢
comfortable bed friendly office staff
Stayed in October 2023
Reviewed: 10 October 2023
Katrina
New ZealandThe young male receptionist was amazing …on our departure he gave us lots of local recommendations for eating and tourist spots. Also our after hours check in was excellent, clear easy instructions.
Stayed in October 2023
Reviewed: 9 October 2023
Ron
AustraliaLimited services, no food or drink.
The gentleman at reception was very helpful.
Stayed in October 2023
Reviewed: 9 October 2023
Adriana
AustraliaNo complaints!
Great hotel in good location. Rooms have just been refurbished & the lobby /pool area still being renovated. Should be amazing when finished. Friendly & helpful staff on site 😊 I would stay here again.
Stayed in October 2023
Reviewed: 8 October 2023
J
AustraliaN/A
Great room- nice and modern, clean, good layout and the bathroom has a small window for ventilation as well as a fan.
Stayed in September 2023
Reviewed: 4 October 2023
Kenneth
AustraliaUnfortunately the hotel is undergoing renovations on ground floor and out back to swimming pool. Room Air Con was great but leaked on couch.
Nice rooms with comfortable couch and beds. Fridge, Microwave and some plates, cutlery and cups with sachet of dish liquid. Nice bathroom and shower was great. Toilet roll in awkward spot. Swimming pool excellent. Parking excellent.
Stayed in September 2023
Reviewed: 29 September 2023
Sam
AustraliaI am always looking for a comfortable bed to sleep in. 😴 ST has very comfortable beds. The room was clean.
Stayed in September 2023
Reviewed: 27 September 2023
Artur
SpainThe staff was very helpful. They helped me book great day tours.
Stayed in September 2023
Reviewed: 27 September 2023
Colin
AustraliaPool needs an update. Parking is tight for a big vehicle. Maybe need a couple of “dual cab ute bays”
Location, close but just a little bit away. Perfect.
Stayed in August 2023
Reviewed: 25 September 2023
Hayley
AustraliaVery clean and comfortable. Had everything we needed.
Stayed in September 2023
Reviewed: 18 September 2023
Bruce
New ZealandJust going under some renovations.
Location was great, and staff were excellent.
Stayed in September 2023
Reviewed: 17 September 2023
Tracey
AustraliaThe fire alarm went off while we were there and the fire exit door was locked.
Stayed in September 2023
Reviewed: 13 September 2023
Satendra
AustraliaThe hand basin was too far into the wall. Hard to reach out. A small step on the floor was a bit annoying.
The bed was comfy. Liked the balcony and the mountain view
Stayed in September 2023
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