65 Northbourne Avenue, 2600 Canberra, Australia
#44 of 45 hotels in Canberra
Guests' ChoiceBased on 3307 hotel reviews
6.7Cleanliness
7.4
Comfort
7.5
Location
8.9
Facilities
7.0
Staff
7.9
Value for money
6.6
Free WiFi
7.7
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End of dialog contentReviewed: 11 November 2023
Neel
AustraliaHotel was busy so staff couldn't prepare rooms super early but only little early. There is no work space if you don't have a room yet but an area next to the restaurant which is ok but music is playing most of the time.
Room size, facilities and location were quite good. You can easily get an uber if you want to go out of the city area but a lot of restaurants are near by.
Stayed in November 2023
Reviewed: 9 November 2023
Judy
AustraliaCar parking are limited and the valet staff are rude and discriminate disabled people. Staff needs to be educated about disability and especially in using the disability parking. I noticed there's a lot of parking spaces. But, they installed chains and if the staff are not interested to park your car. They will send you to park in different section and it's hard to park because it was narrow and hard to manoeuvre.
Location is good
Stayed in November 2023
Reviewed: 6 November 2023
Branka
AustraliaWhile pool was good , water and the room was too cold.
Great location. Comfortable rooms.
Stayed in November 2023
Reviewed: 5 November 2023
Lida
United KingdomThe rooms were a bit tired and the staff weren’t welcoming.
Stayed in November 2023
Reviewed: 29 October 2023
Gill
AustraliaThe wifi didn’t work in my room.
The staff were friendly and helpful. The pool was clean and I enjoyed my swim. The location was amazing.
Stayed in October 2023
Reviewed: 28 October 2023
William
AustraliaConvenient location above bus station. Walking distance to CBD. Clean and quiet.
Stayed in October 2023
Reviewed: 23 October 2023
Rosa
Australiathe room look tired
Location
Stayed in October 2023
Reviewed: 22 October 2023
Andrew
AustraliaHuge vibrations in wall adjacent to bathroom. Not my room A/C but some other motor.
Stayed in October 2023
Reviewed: 22 October 2023
Jack
AustraliaNothing, whole experience was great
Great location
Stayed in October 2023
Reviewed: 21 October 2023
Leah
AustraliaThe bathroom didn’t have any ventilation and pillows were bad
The pool and location
Stayed in August 2023
Reviewed: 19 October 2023
Anand
IrelandVery tired interiors.
Great staff.
Stayed in October 2023
Reviewed: 19 October 2023
Andrea
AustraliaThe room was not clean, the facilities are very dated. Buffet breakfast was very disappointing, not enough variety, no vegetable and 2 types of fruit. Breakfast needs improvement.
Staff members very helpful and prompt in responses. Check in was great, great information about the events in Canberra, transport options …etc.
Stayed in October 2023
Reviewed: 18 October 2023
Keir
AustraliaAs a group of touring musicians (6 rooms) we need access to rooms as close to 1:00pm as possible to have a rest post travel and prior to a 4:00pm set up at the theatre. Understanding that with staffing issues etc. it can be difficult to guarantee availability we did arrive at 1:00pm to check if some rooms might have been cleaned early. The gentleman junior desk clerk was very sympathetic and found a couple of rooms to provide an early checkin for several staff however he was overruled by a very intransigent female front office manager who stated very forcefully that no rooms would be available until 2:00pm. It made for an unpleasant introduction to Novotel. We were planning lunch while we waited but chose to dine elsewhere. We could also have been offered access to the pool to refresh but that wasn't forthcoming.
The breakfast staff were cheery helpful and the food was fabulous. The swimming pool was a real bonus and well maintained.
Stayed in October 2023
Reviewed: 16 October 2023
Andrew
AustraliaNot the hotels fault but many restaurants and shops in the area were shut down and the area had a very run down feel about it :( Very expensive on site parking where they took your keys and moved the cars around to fit people in. Another patron was held up on leaving because his car was parked behind another vehicle who's keys they couldn't locate :(
pool area. Restuarant, nice food although very pricey.
Stayed in October 2023
Reviewed: 15 October 2023
Tina
AustraliaRoom a bit small
Beds were comfortable, closer to our sporting fields
Stayed in September 2023
Reviewed: 14 October 2023
Jenny
Australianothing
great location
Stayed in October 2023
Reviewed: 12 October 2023
David
AustraliaBit outdated some mold in the shower
Bit outdated Fridge didn't work as I went down the rd for some drinks and realised the fridge was warm
Stayed in September 2023
Reviewed: 10 October 2023
Andrew
AustraliaRoom service staff had no idea what was on menu
Room was clean
Stayed in October 2023
Reviewed: 8 October 2023
Guy
United KingdomWhen the lost bag finally arrived the hotel didn't alert me for a few hours, so not perfect. Hotel staff started to enter dispute do not disturb sign. Coffee pods not refreshed - only two provided and only on first day. Nowhere to put things in bathroom and poor lighting.
Helpful dealing with bag lost by airline. Pleasant room and well equipped.
Stayed in October 2023
Reviewed: 7 October 2023
Arlene
AustraliaWe been beside the pool area and gym, it was noisy though its still early but you wanted to rest straight away because you came from a long drive.
Having heated pool, sauna, spa and location.
Stayed in October 2023
Reviewed: 6 October 2023
Pedro
AustraliaExpensive!
The bed is very comfortable
Stayed in October 2023
Reviewed: 6 October 2023
Rick
AustraliaNeeds a cafe.
Spacious room and friendly staff and location.
Stayed in October 2023
Reviewed: 4 October 2023
John
AustraliaThe rooms are dated. They are cleans but dated
Good pool and spa area
Stayed in October 2023
Reviewed: 4 October 2023
Maria
AustraliaLocation was excellent
Stayed in October 2023
Reviewed: 4 October 2023
Kim
AustraliaNo short parking area available just to drop off the luggages
Close to City
Stayed in October 2023
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