Reviews of Citysider Cairns Holiday Apartments 4 stars
17A Upward Street, 4870 Cairns, Australia
#27 of 116 Holiday rentals in Cairns
Guests' ChoiceReview score
Based on 311 hotel reviews
8.6Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
8.2
-
Facilities
8.8
-
Staff
9.5
-
Value for money
8.9
-
Free WiFi
9.2
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 28 February 2023
Debra
Australia28 reviews5 helpful votes8.0“Beautiful Cairns”- • Leisure trip
- • People with friends
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Office hour were very short. Never there when you wanted them. Also never answered the phone when you rang. Fire Alarm in room was faulty. Went of at 12.25am in morning for no reason. Scared us , no one came to investgate it finally after about 5 min it went of by itself. We had no clue what to do. Matness was called in day latter as it took time to contact manager. Not enough toilet paper for 5 nights. Used same towels all week as they were not replaced.
The rooms and beds were comfortable.
Stayed in February 2023
-
Reviewed: 27 February 2023
Shaobo
Australia4 reviews10Exceptional- • Leisure trip
- • People with friends
- • Two-Bedroom Apartment
- • Stayed 6 nights
- • Submitted via mobile
Friendly Staff
Stayed in February 2023
-
Reviewed: 22 February 2023
Ian
France11 reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Excellent stay!
Stayed in February 2023
-
Reviewed: 14 February 2023
Maria
United Kingdom3 reviews9.0“Great location and great welcome.”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The location, the Manager Matthew, the comfortable lounge and bed.
Stayed in February 2023
-
Reviewed: 9 February 2023
Lawrence
Australia11 reviews9.0“Enjoyable, great manager of apartments, most knowledgeable and helpful.”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
Everything was good
Tidy, clean and all amenities
Stayed in February 2023
-
Reviewed: 30 January 2023
Carina
Australia8 reviews10“loved this place - staff are absolutely incredible and will do anything to make your stay perfect - the pool area is lov”- • Leisure trip
- • People with friends
- • Two-Bedroom Apartment
- • Stayed 10 nights
- • Submitted via mobile
I can’t fault this one
spacious apartments, very clean, beautiful pool and great BBQ facilities
Stayed in January 2023
-
Reviewed: 30 January 2023
Valerie
United Kingdom109 reviews6 helpful votes8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Room a little dark due to being on the ground floor and surrounded by trees and shrubs. Air con in lounge very noisy.
Nice one bedroom ground floor apartment in a secure complex Full facilities, oven, hob, toaster, coffee making facilities, laundry facilities also available in the bathroom. Pool on site, as well as the option to book trips. Staff were great, very helpful and friendly Location, ok, but a little out from town, nearest pub about 25 min walk.
Stayed in January 2023
-
Reviewed: 3 January 2023
William
Australia20 reviews10“everything was perfect couldn’t ask for a better place”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
great location and friendly staff
Stayed in January 2023
-
Reviewed: 30 December 2022
Nathan
Canada1 review10“Perfect for families.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
It was exactly as advertised. Clean with good facilities. Everything was great
Excellent location. Excellent staff. Matt and his family were friendly and helpful
Stayed in December 2022
-
Reviewed: 20 December 2022
Vern
Australia5 reviews2 helpful votes10“Thank you Matthew myself and my brother had a very enjoyable stay at Cairns City Holiday Apartments you are a good man v”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 14 nights
- • Submitted via mobile
Matthew the host very friendly helpful person . Told Matthew were are a couple of old guys and could he possibly put us on a ground floor or first floor ,he accommodated us with ground floor and very nice 2 bedroom unit .. Thank you ..
it’s a great spot , not too far from the City centre .Unit very clean, nice pool and bbq area to relax in ..
Stayed in November 2022
-
Reviewed: 15 December 2022
Kelvin
United Kingdom8 reviews9.0“A great stay. Short taxi ride into town and a free phone to order a taxi.”- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 2 nights
Check in was poor. No instructions as to what to do and we didn't have a phone.
Stayed in November 2022
-
Reviewed: 9 December 2022
Philip
United Kingdom10 reviews9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Nothing
The apartment was spacious and clean, and provided everything you needed for your stay. In particular though, the Reception Staff were great. They were very knowledgeable, and helpful in lots of ways which made our stay even more enjoyable. Thanks guys !
Stayed in December 2022
-
Reviewed: 8 December 2022
Beatriz
United States17 reviews9.0“great stay”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 6 nights
- • Submitted via mobile
spacious, fully equipped
Stayed in December 2022
-
Reviewed: 7 December 2022
Robert
Australia33 reviews2 helpful votes9.0Superb- • Leisure trip
- • People with friends
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
We had to drive to foreshore as a bit far to walk.
Great pool!
Stayed in November 2022
-
Reviewed: 25 November 2022
Michael
Australia18 reviews6 helpful votes10“Felt very very comfortable at his location would have been easy to stay longer.”- • Leisure trip
- • Group
- • One-Bedroom Apartment
- • Stayed 6 nights
Nothing.
Location easy to get around from. Management very friendly & helpful. Facilities excellent. Based on value it met more than our expectations.
Stayed in November 2022
-
Reviewed: 22 November 2022
Julian
Australia25 reviews3 helpful votes10“Fantastic!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
It would be helpful to have the option to purchase a small quantity of amenities (i.e. toilet paper, laundry powder etc) from reception once those provided run out.
Great sized rooms, excellent swimming pool area, incredibly friendly and helpful host.
Stayed in October 2022
-
Reviewed: 20 November 2022
Monica-andreea
Romania69 reviews8 helpful votes9.0“Nice holidays in Cairns”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Don't remember 🙂
Friendliness of the host, apartment size and amenities with everything you need, quiet location.
Stayed in October 2022
-
Reviewed: 18 November 2022
Nina
Australia2 reviews10“Great spot !!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
Loved the vicinity..so close to everything. Accommodation very roomy and comfortable and wonderful managers. Very friendly and helpful.
Stayed in November 2022
-
Reviewed: 14 November 2022
May
Australia11 reviews10Exceptional- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Did not stay long enough to identify any issues.
Property is located in the city so very easy access, property is very safe and secure. Reception staff were very friendly, very helpful and easy to communicate with. Definitely will return when back in Cairns.
Stayed in November 2022
-
Reviewed: 19 October 2022
Laura
Australia23 reviews9.0“It was a great start to our Queensland holiday 😊”- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Distance from Esplanade as didn’t have a car
Quiet location, nice pool and very friendly and helpful owner
Stayed in October 2022
-
Reviewed: 9 October 2022
Li
Australia11 reviews1 helpful vote9.0“Nice apartment to stay”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
There is no lift and we need to carry all the luggage all the way to level 3.
Wi-Fi speed is superb. Nice beds and washing facility is available.
Stayed in October 2022
-
Reviewed: 5 October 2022
Isabel
Australia13 reviews1 helpful vote9.0“Would definitely stay here again”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 7 nights
Stayed for 5 days and on the last day the air con started leaking water onto the bed. The only minor downside is the building is located next to the train line so every morning you can hear the trains passing.
Good location as we had a hire car. Beds where really comfy and check in was good by the owner as we had to check in after hours which was a quick and easy process. The apartments were quiet and had everything we needed for our 5day stay in cairns. Secured car park which makes parking easy and close to all the shops by car.
Stayed in October 2022
-
Reviewed: 4 October 2022
Catherine
Australia3 reviews8.0“Thanks so much! Would recommend for families.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
A bit of a walk to restaurants and shops but good for exercise:)
Friendly welcome, great apartment, all the items you need
Stayed in October 2022
-
Reviewed: 29 September 2022
Birol
Australia4 reviews8.0“really enjoyed it.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
a/c
very clean, comfortable
Stayed in September 2022
-
Reviewed: 24 September 2022
Mze
Australia27 reviews6 helpful votes10“Looking forward to our next trip :-)”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
It was only a short stay for us - 5 days, so the starter pack (2 toilet rolls, 5 coffees etc.) didn't make it, but we got by.
Breakfast wasn't a part of the deal but there were good cooking facilities and a nice BBQ by the pool (and toilets and a shower as well). Having multiple bedrooms was great, and a private balcony. Our wishes were granted about having a quiet room. Matthew made sure that we were looked after. Everything was clean and functional. Location was pretty good too - we didn't hire a car, just the occasional Uber but mostly walked to the city - night markets, marina etc.
Stayed in September 2022
Guests also reviewed these properties:
-
Cape Pillars Boutique HotelDurbanville, South Africa
-
Apartmani Buntic, Susanj, BarBar, Montenegro
-
Pousada das VideirasMonte Verde, Brazil
-
Hotel El SolPiura, Peru
-
Sasayuri-AnnUda, Japan
-
Hotel El BramaderoLiberia, Costa Rica
-
Ferienwohnung DelvaiStrassen, Austria
-
Apartment BelemLisbon, Portugal
