17-21 Steele Street, 3922 Cowes, Australia
#73 of 204 hotels in Cowes
Guests' ChoiceBased on 1402 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
9.2
Facilities
7.9
Staff
8.6
Value for money
7.9
Free WiFi
6.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 November 2023
Stephen
AustraliaRoom was noisy when people walked on stairs and too much light in room from windows with no blind or curtain
Great location, room not luxbut functional for what we needed and the amount paid
Stayed in November 2023
Reviewed: 6 November 2023
Amy
AustraliaPool, location, cleanliness
Stayed in November 2023
Reviewed: 30 October 2023
Tiana
AustraliaThe room was so cleaned but I could smell the cleaning chemicals. I had to air out the room with the windows.
We love the little parks and pool. Room was cleaned and spacious. Location was perfect. Overnight stay was good. It was a big resort and quiet.
Stayed in October 2023
Reviewed: 25 October 2023
Simon
AustraliaSome facilities need upgrading like the swimming pool, spa. The jumping pillows were advertised on the website and on the premises but we could not find them.
The location was fantastic and was so close to the beach and main town centre. We were able to walk everywhere. Beachfront cabin was very clean and comfortable to stay in.
Stayed in September 2023
Reviewed: 14 October 2023
Kornet
AustraliaPool and spa could be warmer
Stayed in September 2023
Reviewed: 8 October 2023
Marie
MauritiusThe heating/AC whenever we will put it on, we couldn't stop sneezing. probably dusty.
Close to the Cowes beach and the esplanade.
Stayed in October 2023
Reviewed: 7 October 2023
Leah
AustraliaNo contact with staff - completely digital check in and check out, was a little bit impersonal. We were in an apartment with a disability bathroom (didn’t request, to my knowledge) and the entire floor was wet after showering which made using the bathroom difficult and dangerous (slip hazard) after only one shower.
Great location; short drive to see the penguins and to Cowes.
Stayed in September 2023
Reviewed: 3 October 2023
Wade
AustraliaThe walls are very thin
Clean rooms
Stayed in September 2023
Reviewed: 29 September 2023
Rebecca
AustraliaDecor dated especially in restaurant & some things in need of updating (rusty towel rail, couch sides wobbly). Guest booklet in rooms doesn’t have restaurant times & whether booking is needed or menu. Menu online out of date & no kids menu online. Guest booklet doesn’t have info about bbq’s and that 20cent coins are needed (it was annoying to take everything downstairs then realize we needed coins back upstairs & then didn’t have right change etc).
Staff very helpful with switching to larger room prior to stay. Spa & pool & restaurant great. Service at office & restaurant also great. Check in/out super easy & convenient. Rooms clean & have all the basics 👍 Beach a short walk away & not far from town Centre. Very family friendly & would stay again!
Stayed in September 2023
Reviewed: 28 September 2023
James
AustraliaSmall playground
Playground for grandkids, swimming pool, barbecue facilities, proximity to town centre
Stayed in September 2023
Reviewed: 28 September 2023
Karen
AustraliaThe resort is beautiful, the restaurant is a highlight! My son loves the pool & the staff are lovely.
Stayed in September 2023
Reviewed: 25 September 2023
Barry
AustraliaThe pool wasn’t heated pool
The parking and location was so convenient
Stayed in September 2023
Reviewed: 25 September 2023
Emelita
Australiapool & spa it's a bit off
Beachfront accommodation. Only couple of steps on the beach.
Stayed in September 2023
Reviewed: 24 September 2023
Rajinikanth
AustraliaNil
Location is perfect and entrance to beach was a surprise. Really enjoyed stay with famil and friends
Stayed in September 2023
Reviewed: 21 September 2023
James
Australiagreat location....
Stayed in September 2023
Reviewed: 18 September 2023
Clinton
AustraliaChilds play ground closed and car parks too narrow
close to town and beach
Stayed in September 2023
Reviewed: 18 September 2023
Narelle
AustraliaClean and close to beach
Stayed in September 2023
Reviewed: 13 September 2023
Chris
AustraliaThere was nothing we didn't like
The location was perfect . A very short walk from the beach and very close to the town . Ideal for what we were looking for and a great location from where to explore Phillips Island
Stayed in September 2023
Reviewed: 13 September 2023
Lisa
AustraliaI didn't like that my room was up 17 stairs, particularly as I have a dodgy knee. I asked if I could be moved to the ground level. I was advised there were no queen rooms on the ground level. The resort had many rooms as it was a Sunday night, but unfortunately for me no effort was made to help.
Great location, just walk out the back gate and you are at the beach. Close to the esplanade for food.
Stayed in September 2023
Reviewed: 10 September 2023
Miodrag
Australiaeverything was ok for one night
Stayed in August 2023
Reviewed: 5 September 2023
Jennifer
MalaysiaBathrooms are cold during winter
The location
Stayed in September 2023
Reviewed: 3 September 2023
Natalia
AustraliaGood place - had everything we needed and it’s close to the town centre.
Stayed in July 2023
Reviewed: 20 August 2023
Farook
AustraliaShould have more toileteries
Location
Stayed in August 2023
Reviewed: 20 August 2023
Sweta
FijiQuite and serene
Stayed in July 2023
Reviewed: 8 August 2023
Dustin
United StatesThe kids' jumping pillow pictured in the listing was not assembled.
Located near town, with an easy walk to the beach. There is also a great playground nearby. Check-in and check-out were very simple with a keypad.
Stayed in July 2023
Lingen, Germany
Richmond, Canada
Livonia, USA
Mu Si, Thailand
Tel Aviv, Israel
Gilgandra, Australia
Kamiichi, Japan
Byala, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content