Mats for bathroom floors in both bathrooms very slippery on tiles

No breakfast provide brought our own

Stayed in May 2024

Wifi was poor

Privacy, roominess, warm pool

Stayed in March 2024

WE EXPREIENCED PROBLEMS WITH THE FLOOR. WE ARRIVED TO AN EXTREMELY WET TILED AREA. WE THOUGHT THIS WAS INITIALLY FROM THE CLEANERS BUT THE PROBLEM CONTINUED. WE CONTACTED THE AGENTS TO BE ADVISED IT WAS AN ISSUE WITH THE A/C IN THE UNIT BELOW AND JUST HAD TO WAIT IT OUT UNTIL THEY ADJUSTED THE TEMP. THIS MADE OUR FIRST THREE DAYS DIFFICULT AS WE HAD TO WALK ON TOWELS CONTINIOULSY AS THE FLOOR WAS DANGEROUS AND SLIPPERY. OUR DAUGHTER SLIPPED AND HURT HER LEG. THE AGENTS KINLDY PROVIDED EXTRA TOWELS FOR OUR USE BUT WE LITERALLY HAD TO STAY OUT OF THE UNIT AS MUCH A SPOSSIBLE FOR THE FIRST FEW DAYS WHICH WAS INCONVENIENT. THIS ISSUE NEEDS TO BE ADRRESSED BY THE OWNERS

LOCATION AND FACILITIES ARE AMAZING. OUR CHILDREN THOROUGHLY ENJOYED THE POOLS.

Stayed in March 2024

Noisy air con

Great location, nice spacious apartment.

Stayed in February 2024

Needed a vacuum or cleaners, clean mop and a BBQ

Location

Stayed in January 2024

Great location, easy to find. Shopping village across the park.

Stayed in February 2024

The fridge was noisy and the ice maker and water didn’t work on the fridge

Love the size of the apartments

Stayed in December 2023

The room was so dirty when we arrived. There was hair and urine in the toilet area and we wiped over the kitchen benches and tables. They came back to clean the dirty bathroom and the floor or toilet was cleaned, it still looked the same. The air conditioner on the white ceiling was black. We have photos. The remotes for the TVs did not work. For a luxury apartment there were no face washers, most of the pillows were flat or lumpy and the shampoo/conditioner/ soap was very scarce!

The location and pool

Stayed in November 2023

The information given at key collection was pretty vague and too quick leaving us not completely sure where we were going and how to access the unit. We stayed in a 3 bedroom place and we were 6 adults but only given 1 fob. Made it very difficult to come and go. Fortunately after I followed up a 2nd fob was delivered late Saturday. We were only there for 3 nights and it would be nice to think you could have enough garbage bags, dish detergent and tee towels to cover that. I find that a little on the stingy side and those little things make a big difference. I even had to buy salt and pepper as the shakers were empty. Also I knew there was a Nespresso machine however was disappointed to see not even two coffee pods supplied. Just a little more thought to those things would rate this 6 star for me.

Lovely unit and a very relaxing stay.

Stayed in November 2023

Wish we didn’t have to travel into the city to get the keys. A key box would be good

Stayed in November 2023

That you couldn’t drop the keys off at peppers and had to drive to town

Gorgeous, clean and central to everything

Stayed in October 2023

The apartment not very clean

Location was excellent

Stayed in September 2023

Took a little hunting to find the agent's reception desk to pick up the key. down a little "alleyway" that didn't seem to follow the street numbers.

Stayed in August 2023

The one supermarket in walking distance is very pricey so we travelled in to town by car to purchase supplies

Location was beautiful Complex was clean and tidy and well cared for Amenities suited our family Not crowded or busy

Stayed in July 2023

Access was a little hit and miss. Fobs worked majority of the time.

Great location, lovely complex. Apartment had all that we needed.

Stayed in June 2023

We enjoyed our stay, but a few extra towels and tea towels, dishwashing liquid, bigger platters for entertaining, and bigger bin liners wouldn't go a stray. The cleaner turned up early on check out day unexpectedly.

The apartment was very spacious and had a great view of the pool. Pool facilities were fantastic. The location is close to restaurants, small set of shops and walking tracks. The beds were quite comfortable.

Stayed in April 2023

I was texted at 1.20 to be told that checkin was pushed back till 3/3.30. I rang to ask if that could be any earlier as we were coming from Brisbane and already on the way and had a baby with us and I was told would be close to 2pm. My son went in to the chechin desk at 4pm and was told the apartment was now ready. So 2 hours after checkin. The apartment was far from clean there was a dead roach in the hall near the bathroom, cobwebs on the corners of the ceiling and we weren't left any hand towels or washers and only 1 bathmat. The fridge water and ice dispenser didn't work and the fridge wasn't cold. We did get a later check out at 11am though on the Monday which was nice..

The location and the size of the apartment was amazing..

Stayed in April 2023

bit dusty, but dark

location, comfy beds

Stayed in April 2023

Booked via Kingscliff Accommodation and only given one swipe key to enter the room (we had booked 3 adults, so receiving 2 keys seemed a reasonable expectation to me?), had to contact them multiple times to follow this up and only recevied the second key on the 4th day of our stay - though it was eventually delivered to our room which was appreciated. The bed in the main bedroom was probably past its best, felt a bit saggy and springy to me. We stayed in April and both main pools (Bale and the main Peppers resort pool) were just slightly too cold to be comfortable to swim in for long unless you stayed active, but I'm a Queenslander so if you're from a colder climate possibly it would be ok. Buffet breakfast was only ok quality for $35 a head, in the end we grabbed some fresh bread and pastries from the patisserie in the village and that worked nicely.

Generally excellent property and stay. Great room facilities with a well-equipped kitchen, modern TVs and appliances, good wifi, effective air-conditioning and strong water pressure. Access to the full Peppers resort is a bonus with the option of two pools plus the undercover private spa and BBQ on the roof area of the room, and very easy access to the beach, nearby park and lots of dining options at Salt Village (the Thai and pizzas were excellent), with an good Coles supermarket only a few minutes away too. Easy secure parking and luggage trolleys. Coffee machine in the reception area of the Bale building was a nice touch. We had stayed in apartments in the Bale building in the past, and this unit seemed less "tired" than others with lots of nice little touches and maintenance of the place generally seemed good.

Stayed in April 2023

Only one key worked which meant the group had to go everywhere together Lift signage ti the numbered apartments was non existent .. We ended up going up 3 different lifts before the correct one

Stayed in March 2023

The apartment is advertised as luxury but was very dirty and put a damper on our stay.

Big apartment, great location with nice pool.

Stayed in February 2023

the bins were full in the kitchen and every bathroom from the previous people. on the day we received one key and there were 4 adults staying. made it extremely difficult to leave the apartment because you need the fob to get down the lift. we had no soaps, shampoo or conditioner the staff handled the situation poorly and gave us 2 soaps and 2 shampoos and conditioner for 4 adults and said that not everyone gets a soap. There was 3 bathrooms at this place.

great location, super spacious apartment

Stayed in January 2023

They could only provide one set of keys. The first two sets didn't work and we had to drive back to Kingscliff to get them changed, which was a pain as we had to constantly consider who would need the keys at any point in the day. Then the agents had the audacity to say it would be a $250 fee if we locked ourselves out!

Very spacious unit. But the bed needs replacing. Its getting old and is ridiculously low down like a futon.

Stayed in December 2022

it wasn’t overly clean. floor was dirty, it needs some repairs on furnishings and cabinetry. their was 4 rolls of toilet paper for a family of 6 for 4 nights.

location, pool, size of apartment.

Stayed in November 2022