The inconsistency of the opening hours of the pool bar

The pool was amazing and the close proximity to a lot things is great

Stayed in February 2024

Room was not up to scratch for the money paid. This was a privately owned suite. Shower leaked into lounge room, doona was not clean (a shoe footprint and blood on doona on bed in main bedroom), number of plantation shutters and doors broken and off tracks, fans and shutters were not clean as covered in dust, mould in rubbish bin in kitchen, plus a number of other issues which were reported to the holiday rentals. If these items were fixed and maintained, then we would definately rebook this suite.

Loved the location and hotel facilities. Plenty on offer for a family. We had both seaview and pool view from our room, with a friendly kookaburra that visited each afternoon. Loved our stay but room facilities needed urgent attention.

Stayed in December 2023

The room needs little bit update.

Great location, great complex

Stayed in December 2023

PROBABLY THE BED LINEN COULD DO WITH AN UP GRADE AND A SMART TV - OTHERWISE IT WAS PERFECT FOR OUR NEEDS.

IT WAS SO CLOSE TO OUR FRIENDS AND THE SUNSHINE SHOPS PERFECT WE HAD A GREAT ROOM OVER LOOKING THE POOL PERFECT THANK YOU

Stayed in November 2023

The staff at the resort (mantra) on entry were rude as this was an external booking and not through them (room key wasn't working to open underground carpark, when ask them for assistance got an eye roll and shrug. Followed by its not our problem). We were not the only ones in our party who booked externally, and they faced the same response from staff. The room shutters in both rooms broken and dangerous if opening and shutting (we left them shut), and water pressure in the master bedroom was lacking in the shower.

The separated dwellings for kids and adults sleeping, plus multiple TV's so not all fighting over programing. The pool was beautiful and the kids loved it. Kingscliffe itself is a beautiful location to get away, and most things only a 5 minture drive if not walkable.

Stayed in November 2023

The room could do with a proper clean. Very dusty, spiders in the wardrobe, smelt like a wet dog.

The location was great. Nice amenities around the resort. Easy access to the beach and surrounding restaurants.

Stayed in November 2023

Although the apartment was well presented and very clean, the Mantra could really do with a refresh of public spaces and gardens. The booking was through Kingscliff Accommodation, I was not impressed at all with their staff. I wouldn’t book through them again.

Location

Stayed in October 2023

Lacked personal service and it needs better sign to rooms and facilities

Liked the room and view

Stayed in October 2023

See above - the sofa bed mattress is disgusting

There was no breakfast. I got a shock when I received an email that reception was ‘now closed’ just after 4pm and wasn’t sure how I would get the key. Luckily the second number - emergency - was answered by the lady at Paradiso in Kingscliff who was very helpful and friendly. The gross downside was the pull out sofa mattress - have you seen it?? Absolutely disgusting on both sides, and you could feel all the springs through it. My son had decided he wanted to sleep on the sofa bed, but not after he saw that! Unacceptable for that type of accommodation. The king size bed however was wonderfully comfortable (had no need to see the mattress as it was already made). Kind regards, Ingeborg

Stayed in September 2023

The pools were very cold, it’s a shame one of them isn’t heated. The little splash section for the children was like ice. Our balcony wasn’t very clean, lots of sand on the ground and dirt in the table. Our towel blew off the balcony and landed on the balcony below us. Mantra reception staff did not help us get it back, as it was a privately owned unit.

The grounds were beautiful, lots of deck chairs to sit on by the pool. The cocktails by the pool were lovely. Great to have so many cafes near by, and close to beach access points.

Stayed in September 2023

The accommodation at Mantra is quite dated now. Hallways had holes in some walls, cracked tiles and the furniture in the rooms need replacing by now. Stains on carpet in one room. The whole place is tired and Accor need to put some investment in to bring it back to the standard it was a few years back. Also, they don’t serve breakfast there, you need to to Peppers or Salt cafes which we did and they were good. Check in and out was cumbersome as we had to go to the drop box at Paradiso to collect the keys (only one room key for 2 apartments) and this wasn’t ideal as we got in late from a delayed flight. Similarly we had to drop the keys back which was a bit annoying.

Stayed in September 2023

The collection of keys process was a little difficult, with us not receiving instructions that keys were to be picked up from another location rather then from the resort itself.

Location was perfect, amenities in the property were good and the apartment was good for what we required it for.

Stayed in September 2023

Many items needed maintenance. Eg, kitchen sink tap had dispersed and very poor flow, vent in bathroom fell out in night waking us up, dead cockroaches found, bathroom sink backed up.

Location. Pool and shopping facilities.

Stayed in September 2023

As it was a private room in the mantra, the staff were only available for a number of hours - whereas the mantra reception was available a lot more. We had no beach towels and had to wait 24 hrs to get some due to office hours. The staff were helpful when around however just the hours were an inconvenience if you needed something that wasn’t really urgent. I wouldn’t use a private room in the future

I liked the choice of cafes and restaurants in walking distance

Stayed in August 2023

It was dirty & very very dusty. The mattress protectors were just a single blanket over part of the bed & the mattress was beyond disgusting & unsanitary. The doonas were ripped & dirty - they haven’t been washed for ages.

Location was beautiful

Stayed in June 2023

Unfortunatly we had a negative experience with the booking agency, they apparantly double booked our room and tried to get us to move to the room next door after we had checked in and unpacked. I kept asking what was wrong with the room next door they kept telling me nothing, I double checked my booking and we were definitly in the room that I had booked (photos are an exact match), turns out the room next door was a hotel room we had booked a 1 bedroom with a kitchen. We were asked to contact the second booking to organise the room swap, and were even asked if the random and probably irate person could meet us at the restaurant we were at having lunch to swap the keys? We were horrifed at this request as 1. we were in the room we booked and 2. why would i give a random our keys to a room we paid for and all our stuff was inside? I really wish the booking agency didnt expect us to fix their mistake as it put a huge dampner on our stay, we were full of anxiety heading back to our room not knowing if the neighbour would make our 3 nights there a living hell for us all because the booking agency apparantly double booked the room and didnt try to find a solution for them, instead expected us to fix their mistake. I would definitly stay at this resort again as it was beautiful but would be wary of booking with these guys again.

The resort is beautiful, the facilities are amazing, the Mantra staff lovely, the beach amazing.

Stayed in April 2023

The kitchen/ living area was smaller than expected. The bathrooms were very clean, but we did find mouldy yoghurt container in the second bedroom just under the bed, which wasn’t great to find. Also it was very dusty as in bedside tables, window blinds, etc obviously have not been wiped down in a long time. Also there was mould all over the balcony when we arrived which i wiped down as I didn’t want my kids to be sitting in or playing in it, as well as one of the chairs on balcony also having mould on it. I would expect for the price you pay for the cleaning to be immaculate.

Location is awesome. Resort facilities are great and views from the balcony were lovely too over looking the pool and being able to see the ocean

Stayed in April 2023

Our towels were very damp on the bed and went through the bed linen and the bed had a big join in the middle which was hard

The bathroom is a great size and bath is amazing, clean tidy room

Stayed in April 2023

Didn't realise check in( and out) was through another property in town. They could supply more info with after hours check-in about accessing the unit and the carpark at the property rather than including it in the welcome letter.They sent a link to a welcome letter via txt/ email after setting up late check in access( admittedly,I was unexpectedly late)but I didn't realise that it had 'some' more info that would have been helpful to find the unit as I didn't stop to download until after I was in the room. I'm not very picky and in no way a housework queen at all, but the unit did need a really good thorough clean. No dishwashing detergent,( bottle there,but empty) only powder for dishwasher. No oven mitts and only one tea towel No rubbish bag in bin in 2nd bedroom. Kitchen bin top and floor, skirts and wall around bin were dirty. Carpet not vacuumed properly ( if at all) Pieces of lining fallen off from under single bed were on the floor. Wet glass in cupboard Louvres and main sliding door to balcony hard to open and you have to move the furniture to open them. All louvres dirty. Kitchen cupboards ( particularly next to the oven) and drawers need a good clean ( although we wiped out the main cutlery drawer). Shower screen had a lot of soap scum build up also very dirty around bottom of screen door frame and hinge. Very rusty clothes airer. Wardrobe in second bedroom open with extra bedding just thrown in the bottom. Not sure where the very large ants came from in the kitchen the 1st couple of days,then one morning,my bathroom was covered in them, even in the toilet. We had to ask for the 'supplied' pool/ beach towels. It was like the room wasn't 'ready', like it hadn't actually been finished being cleaned and set up, and since we checked in late, it wasn't due to us arriving too early. I have lots of photos but don't seem to be able to select them to add, will keep trying.

The view over the pool to the ocean, waterfall to pool under these rooms (2304/2305), Beds were comfortable. Not too much noise from other rooms. Main surfaces appeared clean in kitchen. Pools were nice, (shadey spots go quick) Walk to the beach. Undercover parking (not allocated) Washing machine in room Very relaxing

Stayed in February 2023

the unit is needing some refurbishment- it is looked quite aged and there has been water damage to the main bedroom carpet in front of the ensuite and the floor boards near the bedroom door. this definitely needs fixing and soon! when we arrived there was water over the kitchen floor - but this was due to a tap replacement done before we arrived. Staff were quick to come and sort out. The unit needs a better clean too. We had to keep the aircon on all the time if our visit as we feared it would take too long to work again sufficiently- definitely needs a good service or replacement soon. all I can say is that the owners have a gem, but are neglecting it a bit.

the property is in an excellent position overlooking the ocean and pool, the u it was very spacious with a great layout.

Stayed in February 2023

Cleanliness was pretty average in the private room. Hotel look overall a little in need of a freshen up. If you stay in a private room (keys from local real estate) be aware that the Hotel Concierge are no help at all and could not care less. Struggled to even find out what room number we were in after an after hours key collection from the real estate.

Resort is in a great location, close to Kingscliff, shops, beach, and the creek. Good room amenities for a family stay.

Stayed in January 2023

The private apartment was incredibly dirty and run down. All the dishes were dirty and I had to rewash, couch and floor was dirty, bin was dirty, dust on counters and fans etc. Bed and pillows terrible. Handles on bathroom door falling off and dryer not working properly. All in all, needs love and would not return to this apartment. Have rented others privately that were much better.

We’re return visitors to the resort which is great for the kids and lovely having cocktails and food by the pool.

Stayed in January 2023

The beds were uncomfortable. There was no fitted sheet and therefore the flat sheet kept coming off to reveal the mattress underneath, there was no mattress protector, no doona cover, just a flat sheet on the mattress and a flat sheet on either side of the doona. It didn't feel like the cleanest way to make a hotel bed that is used by many, many people. You can't use hotel pool towels as you are not going directly through the hotel. The room was not as clean as I would expect. I have stayed in the same room direct through Mantra and found it much cleaner. Only the TV in the second bedroom could get streamed TV, not the one in the main bedroom or living area.

The resort itself is lovely. The apartments are a good size. The view over the pool was nice and you could see the ocean. The balcony was large with sun beds as well as a table and chairs. The staff were helpful when picking up the keys and when we needed pool towels that were not provided in the room.

Stayed in December 2022

Had breakfast at the Salt

Stayed in December 2022