Nothing

We booked a pet friendly room as we were travelling with 2 cats. The room was spacious, and the bed was very comfortable. The bedroom and bathroom were very clean. The motel is on a main road, the room though was surprisingly quiet .

Stayed in April 2024

This is not a 4 star place for bookings.com standards. 3 star

Stayed in May 2024

No spare blankets or extra pillows. The front door didn't always lock unless we played with it a little.

Everything we needed in the room.

Stayed in April 2024

Only there for a night and was good

Great spot locally, clean and comfy room

Stayed in April 2024

Having to leave lol

I specifically like the friendly staff and manager. Extremely helpful, polite, friendly, and uplifting. Food is amazing too!

Stayed in April 2024

We had the family room whoch is fantastic in size however our main bed matress and pillows very old could do with replacing. fan in bathroom doesnt work and no window to vent in there.. blanket is also old and musty smell we chose not to use it. Inside is very stuffy needs to be opened up prior to guests arriving perhaps freshen up with room deodoriser . Understanding however as building is old these improvements would make it alot more fresher and inviting. Otherwise overall id stay here with my family afain definitely over the others in Mackay for sure. You can see this place is revamping and trying to improve given the age of the hotel.

The place has been refurbished as its a older building definitely noticeable and more appealing to all other motels around central location. Clean The cleaning staff are very welcoming and friendly and the main manager guy at reception has exceptional customer service skills and was so eager to welcome us and tell us about mackay and all of the hotels facilities!

Stayed in April 2024

Nothing

Room was well appointed, very clean and comfortable.

Stayed in April 2024

Could do with an update in the decor

Good value, good location, nice size room for a couple, pool was very nice

Stayed in April 2024

Michael the property manager was superb

Stayed in April 2024

There was nothing I didn't like. Everything was great here.

Everything about my stay here was great. Most importantly the hospitality. The management goes above and beyond to ensure your comfort and nothing is too much trouble. They are professional and actually care about their guests. They take care of the details and that's what is special about them. We travel regularly and this is the best place in Mackay. In Mackay unfortunately management just doesn't care most of the time - the old school hospitality is nowhere to be seen. It is interesting how when you stay there is no hospitality but when you leave they ask how they can improve your experience. By then it's too late! It was lovely to stay at this property. Thank you. The property was immaculately clean and close to everything. They have room service and serve great meals and you will find fresh herbs as garnish - basil and thyme was on my meal - not parsley. Details. They serve breakfast and lunches and everything is presented beautifully and competitively priced. I had to book 3 extra days - 1 day at a time and it was no problem and they allowed me to stay in the same room so I didn't have to move. I was worried because the property was full of cars each night so I presumed there might not be any rooms but they were able to and happy to accommodate me. I have had to do this at other places and at one place they made me move 3 times. And the property was empty there were only 2 or 3 cars in the place those nights that I stayed. I've never been back there since. I know hospitality having worked as a receptionist myself, I know it's not hard to move rooms around but you need a management that has some level of initiative and intelligence and who gives a damn and unfortunately that is sadly missing. I give 100%+ for this property and here we are - 2 days later, back again! And we will be back. :)

Stayed in March 2024

We could have our pet stay with us. Friendly staff. Good location.

Stayed in March 2024

Rooms are dated and need a refurbish

Rooms were clean

Stayed in March 2024

Nice big bed, very clean and had all we needed plus more

Stayed in March 2024

Nothing

Nice room and good value for the price.

Stayed in March 2024

• late check-in with code • very friendly staff

Stayed in February 2024

A little out of town, but nothing major

Clean and fairly spacious

Stayed in February 2024

Rules everywhere you look

Somewhere to sleep

Stayed in February 2024

Nothing

Everything you would want from a motel while travelling between destinations. Nicely renovated with country charm. Super clean. Aircon on when we arrived, meaning no hot stuffy room. Everything you need, including a toothbrush, in case you happened to forget yours. Have stayed in many motels in Mackay befote and this is by far the best. Will only use this one in the future.

Stayed in February 2024

All good.

Always fantastic. Welcoming. Clean and safe

Stayed in January 2024

Hot water tap in the shower could use a check :)

Location of motel is in a very convenient area of Mackay, adequate parking, and cosy room. We were also looked after by staff in the days prior to arrival, and was kept well informed of any changes to our booking and the check-in process.

Stayed in February 2024

All excellent for the price.

Fantastic large parking area for our high 7 metre vehicle. Large rooms, great pool. Good fridge. Will stay again.

Stayed in January 2024

A bit noisy, but being on the highway what else would you expect.

The room was clean and tidy. It's not the Hilton, but for the price, I had no problems.

Stayed in February 2024

Nil

Staff were great cleaners asked everyday if needed any fresh towels or other things

Stayed in January 2024

Location.. comfortable.. spacious.. clean.. friendly

Stayed in January 2024