5 - 19 Palm Avenue, Surfers Paradise, 4217 Gold Coast, Australia
#348 of 883 Holiday rentals in Gold Coast
Guests' ChoiceBased on 1014 hotel reviews
8.0Cleanliness
8.1
Comfort
8.1
Location
9.1
Facilities
8.3
Staff
8.6
Value for money
8.0
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End of dialog contentReviewed: 5 June 2024
Phiv
AustraliaNot much but a light was out so the room was dark
Plenty of variety, activities, spacious and close proximity to surfers
Stayed in June 2024
Reviewed: 4 June 2024
Jeynelle
AustraliaOur apartment was not very clean. There was hair all over the floors (we have a crawling bub so he ended up covered in it) and also hair in the bed and shower. It also would have been nice to have more towels and toilet paper in the apartment.
Location super close to the beach, Self contained appartments and pool facilities.
Stayed in June 2024
Reviewed: 4 June 2024
Kylie
AustraliaOther people travelling with us had a dirty nappy in their balcony on arrival and pubic hair in the shower. They were very disappointed in their cleanliness of their room
The location and the Thai restaurant located in your hotel
Stayed in May 2024
Reviewed: 3 June 2024
Bee
SingaporeInternet wifi connection was super poor. Sofa and carpet seem to have some crawlies.
Good location. Near to the beach
Stayed in June 2024
Reviewed: 2 June 2024
Bec
AustraliaVery minimal kitchen facilities, oven trays etc considering it was such a big family apartment
The size & location
Stayed in May 2024
Reviewed: 2 June 2024
Kristy
AustraliaNa
Great location, clean, staff were amazing.
Stayed in June 2024
Reviewed: 2 June 2024
Samantha
AustraliaIt’s was near the tram line
Stayed in June 2024
Reviewed: 25 May 2024
Mark
New ZealandApartment needed another couch for comfort....but not a deal breaker
Location and staff...also internal foyer was very welcoming
Stayed in May 2024
Reviewed: 20 May 2024
Katelynd
AustraliaOnly a top sheet on the bed, would have liked a thicker quilt or blanket. Water pressure in bath not great.
Great location. Able to store bags in the luggage store. Very spacious self contained apartment with everything you need.
Stayed in May 2024
Reviewed: 17 May 2024
Hannah
AustraliaI felt our room could have been cleaner. There wasn't enough parking spots in the undercover parking. Many of the spots marked Manta had bollards in front of them.
The location was fantastic, the kids really enjoyed the pools. The view was spectacular. Our room had everything needed for a comfortable and enjoyable stay.
Stayed in May 2024
Reviewed: 12 May 2024
Joanne
AustraliaDisappointed in the kitchen hot plate didn’t get hot enough to be able to cook anything.
Great location short walk to all facilities
Stayed in May 2024
Reviewed: 11 May 2024
Loraine
AustraliaThe appartment was not clean and the balcony was filthy...stopped us enjoying sitting on it...who wants to sit with cigarette butts on your balcony and bird poo everywhere
The facilities..size of appartment
Stayed in May 2024
Reviewed: 11 May 2024
Syed
AustraliaLocation, Pool
Stayed in April 2024
Reviewed: 10 May 2024
Tegan
AustraliaKitchen and bathrooms could have been a bit cleaner and main bed was very hard.
Junior pool with slide was great and indoor pool and both spas were lovely temperature. Kiosk was also great. Room well equipped for our 10 day family stay.
Stayed in May 2024
Reviewed: 10 May 2024
Paulina
Australiathe room needed a renovation and compared to my relative's room was sadly lacking
great pool facilities the Thai restaurant was excellent, the pool kiosk was adequate could have stayed open a bit longer location to beach etc and tram was great
Stayed in April 2024
Reviewed: 8 May 2024
Rachel
AustraliaThe steam room out of order, no working buffet breakfast onsite (there was a huge space assuming for entertaining food) that is not being used and is dead (and dirty space), the huge lagoon pool was sooooo cold (understandably out of season to use), there was a weird smell on our floor, one of the elevators is all boarded up
Loved the pools (that were heated), loved the spaciousness of the room, upgraded for the views (sea view) and was worth every cent, loved location
Stayed in May 2024
Reviewed: 8 May 2024
Melanie
New Zealand34th floor great views! super surprised, great pool area.
Stayed in April 2024
Reviewed: 7 May 2024
Craig
AustraliaSome areas could do with some re decorating or refresh
Variety of pools and facilities
Stayed in May 2024
Reviewed: 7 May 2024
Bethany
AustraliaWe had to ask for stock for the room, ie tea. The breakfast option was in a different hotel location.
The pool and kids play area were great. The kids loved the little beach in the pool area. The view was great. The apartment was huge compared to other similar apartments. Plenty of space for the kids to play. Bonus points for the dishwasher and washing machine as they came in very handy.
Stayed in May 2024
Reviewed: 6 May 2024
Claire
Australia- The property needs a lot of maintenance and a bit of TLC. - Paint peeling off doors and walls, dust on fans and behind beds - Only one car space available for a 3 bedroom apartment is a bit annoying. - we were 23 levels up and felt like we were at street level, every noise you can hear at ground level can be heard up there and echoes. No soundproofing.
- Centrally located - The kids loved the pool (& so did the adults). Outdoor pool is absolutely freezing but kids outdoor was heated and the indoor pool and spa were nice and warm. The slides were also fantastic. - the apartment had 3 bed rooms and 2 bathrooms which was great and suited our needs. - Having the kitchen was also great as we were able to organise a few meals a the hotel instead of eating out for every meal. - This restaurant downstairs is nice - nice view of the beach and hinterland - good blockout curtains to sleep
Stayed in May 2024
Reviewed: 2 May 2024
Becky
AustraliaThe apartment was a little dated. The utensils were minimal. Whilst the apartment was surface clean, I feel like the tiled floor areas need a good scrub.
The location was fantastic. Walking distance to Surfers main area.
Stayed in May 2024
Reviewed: 30 April 2024
Caitlin
AustraliaDated and unclean room No room service Unhelpful staff No restaurant on site- Tuesdays there are no bfast/lunch options at all!!! No information from staff given at all. Evacuation procedure needs updating! No atmosphere
Pool facilities Location
Stayed in April 2024
Reviewed: 29 April 2024
Samantha
AustraliaNil
We booked a three bedroom apartment which was really spacious for two adults and five kids. The full kitchen and laundry really made our stay easier. The apartment while a little dated was still very clean and had everything we needed. The views from our floor also great. The pool facilities were great, clean and vast, the kids had a ball. The location to everything meant we could walk everywhere which was nice.
Stayed in April 2024
Reviewed: 29 April 2024
Tyana
AustraliaDated kitchen, and bathrooms. It's a lot of money to pay for something not kept up to date... Room not very clean, kitchen still felt sticky, with food left in the plug hole and the sink needs a good scrub with Jiff or Gumption!
Bed was very comfy, the location was amazing! Gardens and outside was kept immaculate!!!
Stayed in April 2024
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