15 Thompsons Road, 2320 Pokolbin, Australia
#22 of 34 hotels in Pokolbin
Guests' ChoiceBased on 3559 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
8.1
Staff
8.7
Value for money
7.8
Free WiFi
5.0
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End of dialog contentReviewed: 3 May 2024
Benjamin
AustraliaThe non-inclusiveness for smokers
The views
Stayed in May 2024
Reviewed: 3 May 2024
Julie
AustraliaWe had a couple of issues with the hot water & air conditioning in the bedroom The Villa needed some renovations
Location
Stayed in May 2024
Reviewed: 1 May 2024
Joanne
AustraliaBreakfast and dining room little disappointing. Arrived for breakfast at 9.30am to find most food unavailable. Dining area tables weren't cleaned after previous guest use (staff had to be asked to clean prior to seating)
Villa was lovely, very comfortable.
Stayed in April 2024
Reviewed: 30 April 2024
Jasmine
AustraliaThe look inside the villas could be updated a little more. They didn't have a wine opener for the corks and not enough plates.
Loved the breakfast and how it was complimentary with our stay . We were very happy with the service and the property, very family friendly.
Stayed in April 2024
Reviewed: 30 April 2024
Joffe
Australia1. Internet coverage was very poor with hardly any access in the room. I understand that the location is semi rural, but in today’s times, internet access is more a necessity than a privilege and the resort should make every attempt to obtain better coverage. 2. The 2nd tennis court is unfit to play tennis on it, as the astroturfing is so bad on the baseline due to people running around the nearby basketball hoops and also poses an injury hazard. Ideally there should be a separate amenity for basketball ball hoops and the tennis court surface repaired. Also it would have been nice to have the tennis court swept on a regular basis to remove leaves and branches debris.
In general, the property was excellent with well furnished rooms, clean and tidy. Breakfast’s were great and the amenities offered were diverse.
Stayed in April 2024
Reviewed: 30 April 2024
Praveen
AustraliaFriendly and courteous service team, clean villas, great restaurant (Vine), great facilities, and location. Top golf course.
Stayed in April 2024
Reviewed: 29 April 2024
Ronaldo
AustraliaBreakfast was a bit disappointing, old coffee machine wasn’t working properly and caused messy queues. The Dishwasher in our villa didn’t work properly and although we asked for assistance, nobody came to check it out. We reported the issue during check out and in exchange we were offered free coffee.. more attention and care would have been better than that.
Villa itself and the fireplace.
Stayed in April 2024
Reviewed: 29 April 2024
Lyn
AustraliaThe other reception staff.
One of the reception staff.
Stayed in April 2024
Reviewed: 28 April 2024
Kovach
AustraliaFacility Starting to age and date
Location Staff friendly and helpful Food Great pool and spa
Stayed in April 2024
Reviewed: 27 April 2024
Jitesh
AustraliaVilla furniture, carpet were old and stained
Staff was courteous, good location, swimming facilities and size of the villa
Stayed in April 2024
Reviewed: 27 April 2024
Mahdia
AustraliaThe oven was for display
Facilities and comfort of the room
Stayed in April 2024
Reviewed: 26 April 2024
Pranesh
Australianothing major, would be better if cleaned
location
Stayed in April 2024
Reviewed: 25 April 2024
Ruwaida
OmanKangaroos were all behind the fence. N it would be great if cottages were far apart.
Its location in the forest was great
Stayed in April 2024
Reviewed: 25 April 2024
Ken
United KingdomWiFi
The space in the apartment
Stayed in April 2024
Reviewed: 24 April 2024
Kitsa
AustraliaSpacious, clean, great facilities, friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Lionel
AustraliaThe aircon/heater did not work but staff brought in a manual heater when requested
Peaceful
Stayed in April 2024
Reviewed: 22 April 2024
Christine
AustraliaFood quality is very low. Breakfast was cold. Bathroom toilet seat was missing in downstairs bathroom. We couldn't use it. When we shared this with the reception during check out, they didn't write down the details and only asked me to email them if we wish to do it. Another reception at another counter heard the conversation, she quickly asked me why I didn't report it right after I checked in. Resort staff gave me the impression that it's my fault! I'd never go back for stay in this resort again with such terrible customer services, low quality of food and broken basic amenities!!
Good location!
Stayed in April 2024
Reviewed: 22 April 2024
Ujash
AustraliaIt would be great if they put some street lights during the night. It was too dark to drive in hilly drive way.
Stayed in April 2024
Reviewed: 22 April 2024
Namuun
AustraliaLocation
Stayed in April 2024
Reviewed: 18 April 2024
Natasa
AustraliaGuests were very nasty, especially one lady who was very rude. I think workers should react in this situation but nobody didn't do anything.
Wether was awesome and we enjoyed the swimming pool
Stayed in April 2024
Reviewed: 17 April 2024
M
AustraliaFacility is very scattered, internet was not there, rubbish bags were not there, extra bed sheets were not available,
Cool and calm place
Stayed in April 2024
Reviewed: 16 April 2024
Louise
AustraliaExpensive breakfast and coffee Upstairs TVs did not work well
Stayed in April 2024
Reviewed: 15 April 2024
Bas
AustraliaLocation, the design and the golf course
Stayed in April 2024
Reviewed: 15 April 2024
Jessica
AustraliaThe bathrooms could have been a little cleaner. Mainly they are older and there are some stains from wine I assume.
We were upgraded room and because it was our anniversary they put in a card and bottle of Shiraz! We loved this ❤️
Stayed in April 2024
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