booked heli tour with their tour desk & was told we were flying on our own - turned out we flew with 4 others

no need to leave the resort - everything’s there

Stayed in March 2024

Didn't like the food options, although the options that were available were quality food and great service. I felt it could have targeted the kids more around the pool area especially in school holidays. Would love to see a cafe, cheaper options for snack food. Would love to see resort games by the pool to get the kids interacting more.

Loved the location, loved the staff. Especially loved the coral and Sealife exhibit. The kangaroos were also a hit! Plenty of things to do. Great that the other side of the island was open as well! Gave us a new location to visit.

Stayed in April 2024

Limited food options. Only 2 restaurants to buy lunch and dinner. No shops

Clean. Daily room service. Great customer service

Stayed in April 2024

Not enough variety

It was clean and well staffed

Stayed in March 2024

There are issues with accessibility for those mobile impaired when it comes to all their pools- not one hand rail to help people get in and out safely. Also, the service was really good- until it comes to getting lost property back. I’ve emailed and tried calling the team- no response despite it only being about 30minutes after I checked out that I realised I left clothing behind in the cupboard. 2 days later and still no response to my email/front desk haven’t picked up my calls. Disappointing taste. The dining is good but staying there 6 nights, you get a bit bored with dining options as the lunch menu is the same as the dinner menu at Salti. Would be good to have basic sandwiches etc available for lunch.

Great having the free activities each day. Trivia is a lot of fun! While $50pp, highly recommend baby stingray feeding. Staff are very friendly. Handy being able to see sea life without getting wet by going to their under water observatory!

Stayed in April 2024

Swim up bar closes very early.

Daydream is a lovely little island, the spa day was absolutely superb and so relaxing. From rela ingredients in the pool bar, to the short little walk throught the rainforest to the lookouts. Lovely staff and so very helpful also. Having a room overlooking the marina area was lovely watching the sunrise and wildlife roaming around was very lovely.

Stayed in April 2024

Very limited food options. I was shocked on how poor the options of food were. You stay isolated in an island with only 2 restaurants available that barely have vegetables and salads in the menu. There is not a cafe or a small grocery shop where you can purchase snacks, fruits or yogurt. I ordered a guacamole from the shack and the corn chips were soggy as if the bag has been opened for a while. Kids menu options are unhealthy and there is only one option of pasta for adults and kids. A vegetarian would struggle in this place to eat. I was extremely disappointed with the food options. The playground is quite basic and there is no much entertainment for smaller kids besides the swimming pool. With that being said it is pretty hard to keep toddlers entertained.

The resort itself is not bad, bedrooms renovated and fairly new facilities in the main area of the resort. But the older part of it is pretty dead like a ghost town, sports facilities pretty old and not taken care off. The snorkeling options are all enclosed in tanks rather than open in the ocean, and pretty pricey for what it is. Not proper sandy beach to swim due to the reefs. Outdoor cinema was not working.

Stayed in April 2024

Half the property was closed down. No more mini golf and the second set of pools was abandoned and shut down. Wind was full on the whole time we were there no no water sports and snorkeling had zero visibility so there wasn’t much else to do other than swimming in the main pools and looking at the reef aquarium. The whole place could do with a spruce up, a good clean and a lick of paint would be wonders.

Big natural living reef is amazing. We did the guided fish food which was amazing too. Cocktails were yummm. The big main pools were lots of fun and the restaurants were delish. Our favourite was infinity, amazing Asian food! All the staff were incredible and super helpful.

Stayed in April 2024

Room service requests were slow and our room was not serviced on the second day of our stay. It would be better if pool towels were available by the pools.

The pools are lovely. The massages were fantastic. The aquariums and fish on display are amazing and really special to enjoy. Jetski hire was fun - highly recommend this activity.

Stayed in March 2024

The floor will be wet if the air conditioner’s off

Great for a getaway trip

Stayed in April 2024

N/A

Quite

Stayed in April 2024

Shockingly beautiful.

Stayed in February 2024

Check in was scripted, and the person who checked us in stuck to the script and did not show empathy for us when we shared concerns about things that were not as we expected. The room was extremely moldy. Every time we entered we felt the impact of the mold and, when we got home, our things smelled of mold. I do not recommend our room. It could be a serious health hazard.

The location was amazing. The pools and facilities were lovely and well cared for. During the day and in the various experiences around the island, staff was present, and helpful. Our patio was gross with old food and cutlery from previous guests and feces from the animals. We asked for it to be cleaned up on the second day and it was taken care of within a couple of hours.

Stayed in April 2024

only 2 restaurants open for dinner, buffet breakfast only option each day - it was ok parts of the resort not clean other side of the island does not look good with unused/boarded up buildings

Stayed in April 2024

Some of the staff were not particularly helpful, we asked repeatedly for things that were missing from our room but they never turned up. I suspect communication between operational areas needs to be improved.

It’s a great family location, very kid friendly

Stayed in April 2024

Surcharge on visa payments. Wish we were advised of this.

Comfortable

Stayed in April 2024

Although staff were friendly it was lacking efficiency for example, food orders taking way too long (waiting for about an hour to get chips, which arrived cold), room service not great quality (food delivered in takeaway packaging with no cutlery), options for food on island limited.

Family friendly Animals on the island Great activities Pool areas lovely

Stayed in April 2024

Moquette dirty, the hallway to the rooms is not nice, dirty and look like a motel

Location

Stayed in April 2024

Not enough activities for kids. Only available activity are 2 ping pong tables, which is more for older kids. There is a kids communal pool blow-up castle, but it wasn't made clear it was communal from the start. Food is expensive and subpar at times. $55 for a steak, and it was for only a steak and 5 asparagus, no carbs on the plate which leaves you feeling unsatisfied.

Pools were kid friendly. Swim up bar is a nice.

Stayed in April 2024

We found the food menu at the 2 restaurants a little bit limited, maybe mix it up or rotate throughout the week. And on the breakfast Buffet, maybe add more gluten free and dairy free options.

Surrounded by azure waters, Day Dream Island Hotel greeted us with warmth and hospitality. Little did we know, the true surprise lay in the unparalleled friendliness of the staff, who eagerly assisted with every aspect of our stay from the moment we booked. From organizing activities to seamless transfers, their proactive approach ensured an stress-free experience. The Reef Rangers program/activity immersed us in the wonders of the marine world, while the array of water sports on offer at the other side of the island were amazing. With each moment, Day Dream Island Hotel revealed itself as a hidden gem, surpassing our every expectation.

Stayed in March 2024

The public areas of our wing seemed a little run down and unclean. Salti’s restaurant had gluten free options which was good but the gf pizza base was not nice and it was disappointing that they used this same unpleasant base as a substitute for crackers. There are many many gf crackers on the market so please buy a packet and learn how to make gf dough rather than use cardboard pre-made pizza bases.

The hotel foyer is beautiful. The pools are lovely with plenty of loungers. The hotel provides special towels to use at the pool. We were at ground level and had a balcony. We were often visited by a cockatoo, kangaroos and curlews. It was wonderful to be so close to the wildlife. The breakfast buffet was extensive and good quality with good gluten free options.

Stayed in March 2024

Absolutely loved all the staff, everyone was so lovely and happy to be there

Stayed in April 2024

Had to ask 3 times for a cot (even though we requested a cot when making the booking). You need to book restaurants well in advance as they become booked out and you will have to get room service (they did not give us cutlery) and sit in your room (we were here for one night and would've loved to have gone out for dinner). Few maintenance issues as well: shower had a problem with the mixer so it would get incredibly hot even when you were turning the hot tap down, the fan in the bathroom was broken. It was quite dusty in the room (understandable with the aircon on) and there were quite a few ants on the furniture. No baby sitters

The staff were very friendly and welcoming. We got a surprise beverage on arrival. Kid friendly and food is yummy. It was also very peaceful on the island and the island is very clean from litter. Amazing aquarium experience!

Stayed in April 2024

Food service for dinner and lunch was terrible. Restaurants all booked and the food was really basic, drinks at restaurants were bad. Service was okay but still it’s unacceptable to receive orders 15 min later than rest of table etc. Also the hallways of the building with old wet and dirty carpet was disgusting. And plenty of cockroaches around rooms and hallways.

Great location, and amazing activities around the island like kayak. Rooms looked clean and were comfortable.

Stayed in April 2024