23 Graham Street, 2767 Doonside, Australia
#5 of 6 hotels in Doonside
Guests' ChoiceBased on 541 hotel reviews
6.4Cleanliness
7.0
Comfort
7.0
Location
7.6
Facilities
6.8
Staff
7.8
Value for money
7.3
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2021
Ann-maree
AustraliaThe door that we were apparently supposed to use to enter the hotel was labelled "Use other door" and the other was locked. We walked around the entire perimeter and reluctantly entered through the gaming room. Check-in took a long time. The manager was very friendly and helpful but other staff (who were the first we encountered) were quite disinterested. There were cigarette burns in the quilt cover and sheets. Bright floodlights outside were on all night and spilled through large gaps in blinds and bathroom window. Fortunately we had leave early each day so were awake before the neighbours ducks and chickens started their cacophony! Other guests in the hotel arrived "home" at 3am - the rooms are not at all soundproof so any noise in the hallway carries through and the room doors close very loudly - hence these guests opening and closing their doors multiple times was an unwelcome interruption to our sleep. Nearby train line noisy until/unless you are used to trains.
Room and ensuite were clean and adequately comfortable. Location was convenient for the event we attended. Ample, fenced, free, off-street parking with security cameras. Original 50's bathroom tiles and stairwell bannisters may have been kept to save costs but they are in near mint condition and add character.
Stayed in June 2021
Reviewed: 5 May 2024
Ria
AustraliaSqueeky doors
The staff couldnt have been more helpfull
Stayed in April 2024
Reviewed: 2 May 2024
Donovan
AustraliaThere was nothing I didn't like
So comfy great fit for my family very welcoming staff closet to shops and train station if needed
Stayed in April 2024
Reviewed: 16 April 2024
Alaimalo
AustraliaI loved it
So much space and very clean
Stayed in April 2024
Reviewed: 2 April 2024
Athena
Australiathis is a pretty budget option, but a bit of proper clean and dust wouldn't go astray ,and staff just extending a little good manners when checking in would go a long way particularly to feel safer and more comfortable. I wouldn't have felt comfortable staying there on my own.
cheaper than most other options, plenty of free parking at the property.
Stayed in April 2024
Reviewed: 1 April 2024
Abigail
AustraliaEverything in the hotel
I literally didn't like anything
Stayed in March 2024
Reviewed: 13 March 2024
Bhupender
AustraliaAll ok
Location
Stayed in February 2024
Reviewed: 11 March 2024
Thomas
AustraliaBathrooms have low to no airflow (no fans, no window), expect to find mould. Live and dead cockroaches found. Unable to raise with staff as no one onsite before 10am.
It was cheap.
Stayed in March 2024
Reviewed: 3 March 2024
Rosslyn
AustraliaDon’t park out the front on the street the bird turned my car white from all the poo. Lol
Nice n clean Easy check in and friendly
Stayed in March 2024
Reviewed: 26 February 2024
Barb
AustraliaThere were so many cobwebs on the external part of the windows, they were really thick. It really made the room appear so dirty especially given how small the room is. It may take a little effort to do a deep clean- but please, do it! You may get repeat guests, but not for us.
Good location, across from Doonside railway
Stayed in February 2024
Reviewed: 20 February 2024
Julie
AustraliaWatching the chef take a chip from a plate to be served. The rubbish at the bottom of the stairs, no curtains in the room, noise of banging doors all night.
The down stairs looked clean and tidy
Stayed in February 2024
Reviewed: 17 February 2024
Pam
AustraliaVery very basic
Nil
Stayed in January 2024
Reviewed: 15 February 2024
Nicole
AustraliaWhen we arrived and spoke to bar staff it seemed we interrupted a "discussion" they were having .. and by discussion i mean there was clearly some in fighting going on. We felt awkward standing there listening to them figting over why someone wasnt covering the bar. Next i was asked for a $99 security fee which is fair. But what i didnt think was right was a photo copy of my card. This isnt secure. What happens to paper after leave?
Location was great for where we had to go to. Water pressure was great.
Stayed in February 2024
Reviewed: 15 February 2024
Donna
AustraliaThe room was clean well. There was unclean mirrors, bathroom with pubic hair on floor and not cleaned hygienic around toilet, bath tub etc and no light in the bathroom.
Restaurant/ hotel area was clean with good food and staff friendly.
Stayed in February 2024
Reviewed: 30 January 2024
Sophie
AustraliaThe fact that there was a hidden fee of $100 that I was told would be refunded but I'm still waiting for it after almost 3 whole months is a big turn off
It was one of the worst hotels I've ever stayed in.
Stayed in January 2024
Reviewed: 29 January 2024
Kristi
AustraliaIt was very difficult to book in without an actual credit card (until the bar tender decided she could manage without it). The shared toilets are communal and contain no air freshener or any other product to make them more bearable and the room doesn't even have a mirror in it. So unfortunately you can't even do your hair without being subjected to the smelly toilets. The toilets and showers are combined and there is only two on the floor. So you wouldn't want to be trying to get ready for work at the same time as everyone else.
The room, without a mirror, was clean.
Stayed in January 2024
Reviewed: 23 January 2024
Ranjita
AustraliaCockroaches in bathroom and outside at night on the ceiling. Air con coped the heat
Convenient and safe
Stayed in January 2024
Reviewed: 22 January 2024
Heti
TongaNeed furnishings outside the building like painting and remove the spider web from windows.
Very convenient to shops and train station.
Stayed in December 2023
Reviewed: 22 January 2024
Megan
AustraliaThe hotel closes at 4am, information that is handy to know before you book. If you stay here expect to hear patrons below you getting features on the pokies, music from the hotel, the races from the TAB. The fire alarm going all night (apparently that was not working) How can you rent out a room without a working fire system? Patrons yelling at each other after the hotel closes at 4am. I almost forgot the best part, the doors from the shared toilet and shower banging all night when other people went to the bathroom. Do yourself a favour, find somewhere else to stay. If you want to sleep, don’t stay here.
The unit was clean
Stayed in January 2024
Reviewed: 21 January 2024
Amelia
New ZealandCoackroaches greeting us as the dorr opened. Then seeing them throughout the night! An alarm sounding noise that was on day and night from the fuse box (i think thats what its called). Being told at check-in that our deposit will come through staright after check-out. Called them later on during the day to follow up on deposit refund (we checked out at 5.30am) only to find out from another staff member that deposut by card comes through between 2-3 business days or even after 1 day (depending on what bank you're with). Overall it was a HORRIBLE experience and the coackroaches were BAD!!!
The beds were comfortable
Stayed in January 2024
Reviewed: 20 January 2024
Onkar
AustraliaVery bad
Very bad
Stayed in December 2023
Reviewed: 20 January 2024
Rachel
AustraliaNothing
Everything
Stayed in December 2023
Reviewed: 20 January 2024
Singh
AustraliaThere is no staff in the checkout time. They were coming around 10am and then we got our bound. I was waiting around 2 hrs for checkout.
Nothing
Stayed in January 2024
Reviewed: 16 January 2024
Rosanna
AustraliaToo hot in the room and took our deposit money never returned it.
Stayed in December 2023
Reviewed: 9 January 2024
Tracy
AustraliaThe rudeness of the night manager threatening to cancel my booking because we were late, die to GPS malfunction. Then demanding $99 as a deposit. To add to this I had to kill a cockroach as soon as we walked in the room and the bathroom hasn't been updated in over 30 years with green tiles and a cheap bin that was covered in rust.
The bed was comfortable
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content