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Reviews of Doonside Hotel 3 stars

23 Graham Street, 2767 Doonside, Australia

#5 of 6 hotels in Doonside

Guests' Choice

Review score

Based on 541 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.0

  • Location

    7.6

  • Facilities

    6.8

  • Staff

    7.8

  • Value for money

    7.3

  • Free WiFi

    6.8

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Showing 76 – 100

  • Reviewed: 14 June 2021

    5.0
    Too noisy
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 2 nights

    The door that we were apparently supposed to use to enter the hotel was labelled "Use other door" and the other was locked. We walked around the entire perimeter and reluctantly entered through the gaming room. Check-in took a long time. The manager was very friendly and helpful but other staff (who were the first we encountered) were quite disinterested. There were cigarette burns in the quilt cover and sheets. Bright floodlights outside were on all night and spilled through large gaps in blinds and bathroom window. Fortunately we had leave early each day so were awake before the neighbours ducks and chickens started their cacophony! Other guests in the hotel arrived "home" at 3am - the rooms are not at all soundproof so any noise in the hallway carries through and the room doors close very loudly - hence these guests opening and closing their doors multiple times was an unwelcome interruption to our sleep. Nearby train line noisy until/unless you are used to trains.

    Room and ensuite were clean and adequately comfortable. Location was convenient for the event we attended. Ample, fenced, free, off-street parking with security cameras. Original 50's bathroom tiles and stairwell bannisters may have been kept to save costs but they are in near mint condition and add character.

    Stayed in June 2021

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Family with young children
    • Family Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Squeeky doors

    The staff couldnt have been more helpfull

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Will definitely be staying there again
    • Leisure trip
    • Family with young children
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There was nothing I didn't like

    So comfy great fit for my family very welcoming staff closet to shops and train station if needed

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Family Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I loved it

    So much space and very clean

    Stayed in April 2024

  • Reviewed: 2 April 2024

    4.0
    budget stay
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night

    this is a pretty budget option, but a bit of proper clean and dust wouldn't go astray ,and staff just extending a little good manners when checking in would go a long way particularly to feel safer and more comfortable. I wouldn't have felt comfortable staying there on my own.

    cheaper than most other options, plenty of free parking at the property.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    1.0
    The customer service is very poor and hotel itself is bad Very bad
    • Business trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Everything in the hotel

    I literally didn't like anything

    Stayed in March 2024

  • Reviewed: 13 March 2024

    10
    Perfect
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    All ok

    Location

    Stayed in February 2024

  • Reviewed: 11 March 2024

    2.0
    It’s cheap for a reason.
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bathrooms have low to no airflow (no fans, no window), expect to find mould. Live and dead cockroaches found. Unable to raise with staff as no one onsite before 10am.

    It was cheap.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Meals beers and comfy bed.
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Don’t park out the front on the street the bird turned my car white from all the poo. Lol

    Nice n clean Easy check in and friendly

    Stayed in March 2024

  • Reviewed: 26 February 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night

    There were so many cobwebs on the external part of the windows, they were really thick. It really made the room appear so dirty especially given how small the room is. It may take a little effort to do a deep clean- but please, do it! You may get repeat guests, but not for us.

    Good location, across from Doonside railway

    Stayed in February 2024

  • Reviewed: 20 February 2024

    1.0
    Just don’t stay there
    • Business trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Watching the chef take a chip from a plate to be served. The rubbish at the bottom of the stairs, no curtains in the room, noise of banging doors all night.

    The down stairs looked clean and tidy

    Stayed in February 2024

  • Reviewed: 17 February 2024

    3.0
    Very ordinary
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very very basic

    Nil

    Stayed in January 2024

  • Reviewed: 15 February 2024

    3.0
    Great price but not quite worth it
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 2 nights

    When we arrived and spoke to bar staff it seemed we interrupted a "discussion" they were having .. and by discussion i mean there was clearly some in fighting going on. We felt awkward standing there listening to them figting over why someone wasnt covering the bar. Next i was asked for a $99 security fee which is fair. But what i didnt think was right was a photo copy of my card. This isnt secure. What happens to paper after leave?

    Location was great for where we had to go to. Water pressure was great.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    4.0
    It was stayable but I think I’ll look elsewhere next time.
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room was clean well. There was unclean mirrors, bathroom with pubic hair on floor and not cleaned hygienic around toilet, bath tub etc and no light in the bathroom.

    Restaurant/ hotel area was clean with good food and staff friendly.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    1.0
    Wouldn't recommend
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The fact that there was a hidden fee of $100 that I was told would be refunded but I'm still waiting for it after almost 3 whole months is a big turn off

    It was one of the worst hotels I've ever stayed in.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    3.0
    To basic to be comfortable.
    • Business trip
    • Solo traveller
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night

    It was very difficult to book in without an actual credit card (until the bar tender decided she could manage without it). The shared toilets are communal and contain no air freshener or any other product to make them more bearable and the room doesn't even have a mirror in it. So unfortunately you can't even do your hair without being subjected to the smelly toilets. The toilets and showers are combined and there is only two on the floor. So you wouldn't want to be trying to get ready for work at the same time as everyone else.

    The room, without a mirror, was clean.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    4.0
    Average
    • Family with young children
    • Family Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Cockroaches in bathroom and outside at night on the ceiling. Air con coped the heat

    Convenient and safe

    Stayed in January 2024

  • Reviewed: 22 January 2024

    10
    Very Convenient and fair price.
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Need furnishings outside the building like painting and remove the spider web from windows.

    Very convenient to shops and train station.

    Stayed in December 2023

  • Reviewed: 22 January 2024

    1.0
    The worst experience we have EVER had.
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The hotel closes at 4am, information that is handy to know before you book. If you stay here expect to hear patrons below you getting features on the pokies, music from the hotel, the races from the TAB. The fire alarm going all night (apparently that was not working) How can you rent out a room without a working fire system? Patrons yelling at each other after the hotel closes at 4am. I almost forgot the best part, the doors from the shared toilet and shower banging all night when other people went to the bathroom. Do yourself a favour, find somewhere else to stay. If you want to sleep, don’t stay here.

    The unit was clean

    Stayed in January 2024

  • Reviewed: 21 January 2024

    1.0
    Disappointing experience
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Coackroaches greeting us as the dorr opened. Then seeing them throughout the night! An alarm sounding noise that was on day and night from the fuse box (i think thats what its called). Being told at check-in that our deposit will come through staright after check-out. Called them later on during the day to follow up on deposit refund (we checked out at 5.30am) only to find out from another staff member that deposut by card comes through between 2-3 business days or even after 1 day (depending on what bank you're with). Overall it was a HORRIBLE experience and the coackroaches were BAD!!!

    The beds were comfortable

    Stayed in January 2024

  • Reviewed: 20 January 2024

    1.0
    They charge me $100 and say after leave the room return but still I can’t get, very very bad for family no safety.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very bad

    Very bad

    Stayed in December 2023

  • Reviewed: 20 January 2024

    10
    Thanks for letting us to stay at your hotel👍
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in December 2023

  • Reviewed: 20 January 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    There is no staff in the checkout time. They were coming around 10am and then we got our bound. I was waiting around 2 hrs for checkout.

    Nothing

    Stayed in January 2024

  • Reviewed: 16 January 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Too hot in the room and took our deposit money never returned it.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    3.0
    😝
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The rudeness of the night manager threatening to cancel my booking because we were late, die to GPS malfunction. Then demanding $99 as a deposit. To add to this I had to kill a cockroach as soon as we walked in the room and the bathroom hasn't been updated in over 30 years with green tiles and a cheap bin that was covered in rust.

    The bed was comfortable

    Stayed in December 2023

Showing 76 – 100

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