615 Little Lonsdale Street, 3000 Melbourne, Australia
#41 of 205 hotels in Melbourne
Guests' ChoiceBased on 3431 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
8.9
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Shiela
AustraliaBeds could be a bit more softer, they are a bit more on the firm side but still comfortable.
Modern and clean facilities, good location and great customer service
Stayed in April 2024
Reviewed: 29 April 2024
Renata
AustraliaPerhaps including cocktails on the in-room dining menu would be one improvement to suggest, but truly everything was so perfect!
This is a lavishly decorated and thoughtful property which was an absolute joy to stay at. Gorgeous furnishings, loved the extra amenities including pool and gym facilities, and perfectly located in the CBD.
Stayed in April 2024
Reviewed: 29 April 2024
Cassandra
AustraliaIt was modern and aesthetic
Stayed in April 2024
Reviewed: 29 April 2024
Cassandra
AustraliaIt was modern, beautiful and felt luxurious.
Stayed in April 2024
Reviewed: 29 April 2024
Maddi
Australiaclean great staff
Stayed in April 2024
Reviewed: 29 April 2024
Rachel
AustraliaHonestly nothing!
Such a beautiful hotel and the staff were so helpful and lovely!
Stayed in April 2024
Reviewed: 28 April 2024
Elizabeth
AustraliaThank you for a wonderful stay. Staff went above and beyond, the location was central and the rooms clean & comfortable.
Stayed in April 2024
Reviewed: 28 April 2024
Sophie
AustraliaNothing, great hotel!
Clean, modern and great staff! The pool is beautiful!
Stayed in February 2024
Reviewed: 28 April 2024
Dionne
AustraliaPillows were too soft, bathroom light lit the whole room at 3am
Room was immaculate, bed was comfy and awesome shower. Food was amazing! Pool facilities were great! Polite and helpful staff. Will definitely stay again.
Stayed in April 2024
Reviewed: 28 April 2024
Sharon
New ZealandFront of house staff were professional but not friendly.
New, clean.
Stayed in April 2024
Reviewed: 28 April 2024
Travis
AustraliaHard to find anything to criticise, even constructively..
Comfortable rooms, friendly staff, aesthetically pleasing. Location and ease of access for tourist attractions. Looking forward to my 3rd stay..
Stayed in April 2024
Reviewed: 27 April 2024
Marie
AustraliaBuffet breakfast was below average
New, modern and clean
Stayed in April 2024
Reviewed: 27 April 2024
Janice
AustraliaI was disappointed that the mini fridge had no freezer area for my freezer packs. Other than that, no complaints.
I was given an upgrade on arrival, which included Club Lounge access. The reception staff were helpful and friendly. The room was large, the bed was comfortable and a lovely large shower. It was in a great location close to the station and many restaurants.
Stayed in April 2024
Reviewed: 26 April 2024
Candace
AustraliaBeautifully clean, smelt amazing. Amazing service from the staff. Loved the bathroom. Beds soooo comfortable and the pillows were honestly the best pillows I’ve ever used.
Stayed in April 2024
Reviewed: 26 April 2024
Mark
AustraliaUnfortunately, for us as it was school holidays and there was little chance of being able to use the pool. And very young children with no shoes often running in the gym. I’d recommend no one under 12 in the gym, and adults only between 7.30 pm and 9.30 pm in the pool.
It is a very well run hotel - who ever is in charge should be congratulated. Lovely to stay somewhere with an appropriate check-out time. The front desk staff and cleaning crews some of the best around. The staff make this place - if they go it would be a different story.
Stayed in April 2024
Reviewed: 26 April 2024
Joanna
AustraliaPool spa sauna were beautiful. Room tidy and comfortable. Excellent location
Stayed in April 2024
Reviewed: 26 April 2024
Graham
AustraliaCity view of the side of the car park next door. Had to wait a little for breakfast. Bed a little hard and the pillow was too soft for my liking
The location is good . Very new so everything is clean and in good working order.
Stayed in April 2024
Reviewed: 25 April 2024
Ebony
AustraliaIt was modern, and so clean, the pool was lovely and the buffet breakfast was delicious, the staff were all amazing and so kind
Stayed in April 2024
Reviewed: 22 April 2024
Suvina
AustraliaExcellent location - next to station, food hub right opposite, walkable distance to everything in the city.
Stayed in March 2024
Reviewed: 22 April 2024
Natalie
AustraliaThe location is fantastic and the hotel itself is beautiful. We love staying here.
Stayed in April 2024
Reviewed: 21 April 2024
Samia
AustraliaThe Jacuzzi water was only lukewarm, would benefit from being hotter.
It was vibrant and colourful, very lovely to look at. So many facilities available, would definitely stay again.
Stayed in April 2024
Reviewed: 21 April 2024
Thao
AustraliaLocation a bit far from CBD
Very modern and spacious
Stayed in January 2024
Reviewed: 21 April 2024
Tracey
AustraliaGreat value
Stayed in March 2024
Reviewed: 20 April 2024
Ellen
AustraliaThe cot was not in the room when we arrived even though I had confirmed it on our booking twice. Also the ipad check out was not working meaning we had to wait for a staff member who was not there, making us short of time to get to the train station.
Loved how close it was to the station. The pool was amazing and the room service was also a bonus. It was flash as well.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content