121 - 123 The Esplanade & Florence Street, 4870 Cairns, Australia
#35 of 75 hotels in Cairns
Guests' ChoiceBased on 2108 hotel reviews
7.9Cleanliness
8.2
Comfort
8.3
Location
9.2
Facilities
7.9
Staff
9.0
Value for money
7.7
Free WiFi
7.7
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End of dialog contentReviewed: 17 October 2023
Karen
AustraliaRoom service tried to charge for meals we didn't sign for and being questioned on our last day as to what breakfast we had booked with our accommodation (and paid for.) The total stay was booked with a full breakfast included.
Location good, good view from the room we booked.
Stayed in October 2023
Reviewed: 17 October 2023
Marina
AustraliaBreakfast buffet was average
Stayed in October 2023
Reviewed: 16 October 2023
Hammerschlag
AustraliaPorters did not offer to help with luggage and stood motionless.parking charge is small minded.
Good position clean room
Stayed in October 2023
Reviewed: 13 October 2023
Mannel
AustraliaPillows had a slight musty smell to them and online food service wouldn't work.
Great location. Spacious and clean room with amenities. Staff are very helpful and friendly. Good selection of food in the breakfast buffet.
Stayed in October 2023
Reviewed: 8 October 2023
Angie
AustraliaPillows and beds. TV was not compatible for casting so free to air was the only option
Staff were amazing and very responsive to requests. Location was awesome.
Stayed in October 2023
Reviewed: 7 October 2023
Luís
Portugalbathroom size
jUST IN THE CENTER OF THE TOWN.
Stayed in October 2023
Reviewed: 7 October 2023
Jodi
AustraliaCan smell cigarette smoke from our balcony and in the room
The view Breakfast
Stayed in October 2023
Reviewed: 2 October 2023
Danik
AustraliaLots of little things that were below par added up to be annoying considering how much money I paid for the room
The view was outstanding
Stayed in October 2023
Reviewed: 2 October 2023
Sharron
AustraliaBreakfast was excellent. Staff were all lovely and friendly, it was a great location. Would stay there again.
Stayed in October 2023
Reviewed: 1 October 2023
Christina
AustraliaThe pool and spa needs an update as tiles are broken on inside seating ledge.
Location was excellent.
Stayed in October 2023
Reviewed: 30 September 2023
Lucy
IrelandLet down only slightly by outdoor areas/ pool area and some general tidying of hallways etc. E.g. some wine bottles were left on the floor in the 'hallway' (to the room entrances' during our 2 night stay
Really great staff all so helpful and friendly. Great accessible location. Clean spacious room. Hotel is great for the price you pay.
Stayed in September 2023
Reviewed: 29 September 2023
Joanna
AustraliaNo full length mirror.
Location was fanastic! Our view was amazing!
Stayed in September 2023
Reviewed: 29 September 2023
Anita
AustraliaClose to all amenities in Cairns. The staff @ reception were helpful to guide around the area. Special credits to Lusia and Nathan.
Stayed in September 2023
Reviewed: 28 September 2023
Daniel
AustraliaRoom service order included drinks. Drink was not delivered with order (on 2 separate occasions.
Stayed in September 2023
Reviewed: 26 September 2023
Samantha
United StatesPool area..little outdated and bad service. Waited over 30 minutes for a drink, the bartender forgot twice and I had to get up and ask both times.
Location was perfect
Stayed in August 2023
Reviewed: 24 September 2023
Jackson
Cyprusput a net on the table tennis table
Location to restaurants and harbour was great.
Stayed in August 2023
Reviewed: 24 September 2023
Jamey
AustraliaNo sauces,
Good variety
Stayed in September 2023
Reviewed: 20 September 2023
Qiong
Australiareplacement for conditioner was a little bit slow
Good Location, clean room
Stayed in July 2023
Reviewed: 19 September 2023
Belinda
AustraliaProximity to esplanade and city centre.
Stayed in September 2023
Reviewed: 16 September 2023
Adele
Australian/a
Perfect location for the esplanade and the city centre
Stayed in September 2023
Reviewed: 14 September 2023
Karmen
AustraliaPillows could be more supportive and firm.
Lovely spacious room with comfortable bed. Great staff.
Stayed in September 2023
Reviewed: 9 September 2023
Loke
SingaporeWifi could have been better. The swimming pool is too small.
Beach front. 5-minute walk to the restaurants at Esplanade. Friendly staff at the breakfast restaurant.
Stayed in September 2023
Reviewed: 9 September 2023
Tuck
New ZealandNothing major. Some of the fixed fittings like table are in need of repair.
The staff were very pleasant
Stayed in September 2023
Reviewed: 8 September 2023
Barbara
AustraliaBreakfast buffet could be different each day maybe add pancakes. Add different milk not everyone drinks cows milk
Cookie on arrival was nice touch Getting a free drink when you dont get room cleaned was great.
Stayed in September 2023
Reviewed: 6 September 2023
Simon
AustraliaThe restaurant was so so.
Nice views and renovated rooms
Stayed in September 2023
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