18 Goal Post Road, 3723 Mount Buller, Australia
#39 of 47 hotels in Mount Buller
Guests' ChoiceBased on 210 hotel reviews
6.7Cleanliness
7.3
Comfort
7.5
Location
7.2
Facilities
6.8
Staff
7.9
Value for money
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2023
Michael
AustraliaTiny room with no desk or end table. Very minimal choices for included breakfast.
Staff was nice
Stayed in August 2023
Reviewed: 31 August 2023
Kate
SingaporeWhilst there is an on-site restaurant (which is good when you don't want to venture out into the village in the evening), it is quite pricey (minimum is a 2 course set meal) - the food is delicious but it's probably not where you want to eat every night. The lounge/bar is just a room with a few sofas, and the 'bar' facilities is only open when the restaurant is, so not all together conducive to a fun place to hang out and have a few drinks. The twin room is fine but it's one queen bed with a single bunk above it with not much space - would be very cramped with three people, and if you're two friends staying together then just be aware one bed is the single bunk suspended over the queen. Staff are all predominately on working holidays (to be expected in a ski village) so service was a bit hit and miss - some were friendly and very helpful, whilst others were clearly not interested and just wanted to be out on the slopes themselves, again this is to be expected in this area so can't really complain but just be aware and not expect top class service.
Great ski hire on the property - very easy and convenient to get organised for the slopes on arrival, good ski room and drying room facilities. Shuttle bus stop right outside accommodation, and a moderate walk into the village that was completely fine when not in ski boots. Room was clean and completely acceptable. Overall, a fine and decent place.
Stayed in August 2023
Reviewed: 29 August 2023
Claire
AustraliaThe drying room was quite warm enough especially a day on the slopes on rain & snow showers.
The restaurant at the Duck Inn was excellent & the food was delicious. A great atmosphere too!
Stayed in August 2023
Reviewed: 27 August 2023
Julie-anne
AustraliaDistance from the village. The heating and internet was turned off at certain time of night. Limited options on the TV provided in the room.
Clean and friendly staff, with breakfasted provided.
Stayed in August 2023
Reviewed: 12 August 2023
Carla
AustraliaThe beds
The view
Stayed in August 2023
Reviewed: 9 August 2023
Robyn
AustraliaNot enough room in your room
Friendly staff the lounge area and restaurant
Stayed in August 2023
Reviewed: 5 August 2023
Kirsty
AustraliaCould hear all the neighbours
Breakfast included made it a lot easier with kids, nice view from the room, friendly staff.
Stayed in August 2023
Reviewed: 5 August 2023
Grayedout
AustraliaRoom was smaller than looked in picture, rubbish fell out of the extra blanket when we opened it. No toilet paper found on arrival to our room Listed as balcony, but was a balcony that had an exit stairwell which had other guest bedrooms attached.
Location was good, easy access to the slopes and a 2 minute walk to the general store. We found it nice to go snow trail walking on the summer bike track just down the road from the hotel. Great views from our room.
Stayed in August 2023
Reviewed: 3 August 2023
Yajun
AustraliaBreakfast
Prices
Stayed in July 2023
Reviewed: 28 July 2023
Dione
AustraliaSmall room.
Friendly staff. Ski hire convenient. On site bar and restaurant great for settling in on arrival.
Stayed in July 2023
Reviewed: 24 July 2023
Yana
AustraliaVery friendly staff, very cute little room! It was really warm. And oh my goodness the bed was so COMFY. We will be staying again 😊
Stayed in July 2023
Reviewed: 20 July 2023
Alice
AustraliaA bit more variety for breakfast would be good
Stayed in July 2023
Reviewed: 18 July 2023
Philippa
AustraliaNo microwave No fridge Very small rooms Very expensive Restaurant needed to offer room service
Convenient
Stayed in July 2023
Reviewed: 16 July 2023
Dany
Australiavery strictly check out time. the cleaner open the room door at 10:05am
clean, and good location
Stayed in June 2023
Reviewed: 15 July 2023
Peter
AustraliaUnfortunate mixup regarding room allocation meant the family were split up over 2 floors.
Stayed in July 2023
Reviewed: 3 July 2023
Pamela
AustraliaNo yoghurt, fruit or hot food. eg Porridge, eggs and bacon
Okay
Stayed in July 2023
Reviewed: 24 June 2023
Andrew
Australiano cooking facilities.
big room (for the snow). quiet. comfortable bed.
Stayed in June 2023
Reviewed: 26 September 2022
Corey
AustraliaRooms had no fridge and were very small with no space for luggage and personal items, Quite pricey compared to other places for what was included.
rental ski gear in-house, close to bus stop
Stayed in August 2022
Reviewed: 16 September 2022
Mei
AustraliaNo lift for levels 1 and 2.
Stayed in August 2022
Reviewed: 5 September 2022
Amos
AustraliaVery neat and comfortable room
Stayed in September 2022
Reviewed: 4 September 2022
Ange
AustraliaUnfortunately that property is very dated and the rooms so very small. Decor was also quite dated. And not that you spend a lot of time in the room but you still want to be comfortable . There was no table to even place your phone on apart from a small side table . A tiny wardrobe which also acted as a coffee and tea making facility . We also didn’t think it pleasant to be staying in a room that was showing signs of plaster repairs . Plaster simply patched and no even painted .
We found the staff at the facilities so very helpful, very kind and very patient considering it was our first time to the snow and to Mt Buller . They were so friendly as were the staff in your restaurant …. We felt like nothing we asked for was too much trouble …everyone we dealt with was wonderful.
Stayed in September 2022
Reviewed: 3 September 2022
Glenn
AustraliaSecure, clean property within 50m shuttle bus. Friendly helpful staff with hire shop.
Stayed in September 2022
Reviewed: 30 August 2022
Karen
AustraliaThe breakfast was pretty terrible to be honest. We went the first day and then not again because there were so few options. Need to provide proper coffee, more options and start serving at 7am.
Things felt clean (though run down). It's just good enough compared to everything else on the mountain.
Stayed in August 2022
Reviewed: 30 August 2022
Julian
AustraliaClean, well-appointed
Stayed in August 2022
Tønsberg, Norway
Cancún, Mexico
Graz, Austria
Cala Galdana, Spain
Salzburg, Austria
Gold Coast, Australia
Sankt Ingbert, Germany
Mae Taeng, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content