85 Esplanade, 4870 Cairns, Australia
#3 of 74 hotels in Cairns
Guests' ChoiceBased on 2580 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.2
Value for money
8.5
Free WiFi
9.2
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End of dialog contentReviewed: 31 December 2023
Charles
AustraliaEverything
Stayed in December 2023
Reviewed: 27 December 2023
Zhi
AustraliaThe facilities in the hotel are very above expectation. Its location is also super convenient. Also the staffs are very friendly. Highly recommend.
Stayed in December 2023
Reviewed: 27 December 2023
Fidelaney
AustraliaI am disappointed that I forgot to book using my Crystalbrook membership so probably paid more than I needed to.
The location was perfect with a lovely view. Breakfast was good, not exceptional.
Stayed in December 2023
Reviewed: 26 December 2023
Rupert
United Kingdomfantastic value for such a brilliantly located and luxurious hotel.
Stayed in November 2023
Reviewed: 23 December 2023
Robert
MalaysiaGreat location. Very helpful staff. Nice pools.
Stayed in December 2023
Reviewed: 21 December 2023
Biancasm
AustraliaA little pricey. Had to pay for carparking limit spaces available so had to ask the next day if there was any available but wasn't told had to pay only found out when checking out.
Good location, lots of hot water, big movie channels, bed nice and comfy.
Stayed in December 2023
Reviewed: 20 December 2023
Jeffrey
AustraliaNothing
Modern, well maintained, clean and comfortable. The big feature is the staff exceptional
Stayed in December 2023
Reviewed: 19 December 2023
Louise
AustraliaVery appreciative to receive a room upgrade complimentary and also that the staff ensured I had a great room service experience
Stayed in December 2023
Reviewed: 17 December 2023
Albrecht
GermanyToo cold aircon in the hallways. Pools in shadow and windy area, very cold, not usable. Difficult to arrange parking before arrival.
Location, room, design, equipment
Stayed in November 2023
Reviewed: 16 December 2023
Linda
AustraliaThe pools look great...but a little different with glass sides which are visible from the restaurant.
Everything was perfect! The bed was so comfortable, room was clean and modern. Carpark is available, room service and restaurants onsite, and the food was great.
Stayed in December 2023
Reviewed: 16 December 2023
James
AustraliaBrilliant views. wonderful bathroom, nice beds
Stayed in December 2023
Reviewed: 12 December 2023
Troy
AustraliaNoisy air-conditioning & very very small fridge.
Central location, large clean rooms. Great place to stay.
Stayed in December 2023
Reviewed: 10 December 2023
Paul
United KingdomA quality hotel that hit all the right notes for a quick stay in Cairns. Facilities and staff were excellent. We will certainly look out for a Crystalbrook hotel if the others are as good.
Stayed in December 2023
Reviewed: 10 December 2023
James
United StatesRoom a bit small.
Great location, clean and well designed property. Staff was helpful and friendly.
Stayed in December 2023
Reviewed: 10 December 2023
Naomi
AustraliaBeautiful luxury
Stayed in December 2023
Reviewed: 9 December 2023
John
United StatesThe light switch 'system' was terrible!!! Way too complicated. 6 push buttons on each side of the bed and 3 in the foyer, they all interact with each other, the worse. 'Relax' and 'Welcome' and 'Night' modes and more. Simple on/off switches MUCH better. Also the shower water got under the glass wall every day making the floor towel squishy wet.
Great location, the best in town. The ocean view toward the lagoon saw it all, great to see every day. Value was fantastic, better than expected. The balcony was great. The TV was wonderful. The staff were all great.
Stayed in December 2023
Reviewed: 7 December 2023
Stephen
AustraliaLocation 🥳
Great all round
Stayed in December 2023
Reviewed: 6 December 2023
Abbey
AustraliaThere is nothing to not like about this place. We have stayed multiple times and each time is better. Amazing pools, centrally located with great bars and restaurants all around, across from the Esplanade. Spacious rooms, comfy beds, great showers. Can't be beat
Stayed in December 2023
Reviewed: 6 December 2023
Julie
AustraliaWe found the lighting in the room quite dull. The reading lamps above our bed would not work.
The breakfast was excellent. Staff were attentive and there were good levels of all food available. Music was a little too loud for early morning and drowned out conversation. Another guest requested it be turned down and it was.
Stayed in December 2023
Reviewed: 5 December 2023
Ine
BelgiumThe pools are hidden in de shade and there is a lot of wind that passes. Charges as breakfast were not clear until to last day
Great location right at the esplanade, close to good restaurants. Beautiful rooms. Very clean.
Stayed in December 2023
Reviewed: 3 December 2023
Max
AustraliaNothing to note.
Central location was good, easy access to places to eat and attractions within the city. Clean and quiet rooms, nice and dark easy to sleep. Very relaxed environment. Would stay again.
Stayed in November 2023
Reviewed: 3 December 2023
Spencer
AustraliaEverything
Stayed in December 2023
Reviewed: 1 December 2023
Sandra
AustraliaThe $30 price tag on 500ml of water! Absolutely outrageous!
Location, with parking
Stayed in December 2023
Reviewed: 30 November 2023
Rhianna
AustraliaNo issues
Awesome location, very fancy
Stayed in November 2023
Reviewed: 30 November 2023
Sheena
United KingdomStaff were great reception rod was so nice and 3ven knew my name everyday. Jade first day working in the restaurant and she's was amazing and so friendly The food in the hotel bar was great! Dedo would rate it higher than what goofle says Overall great stay walk out the door right on the beach Just for me personally bed's were a little springy to sleep on but food value all round!
Stayed in November 2023
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