123 Collins Street, 3000 Melbourne, Australia
#47 of 206 hotels in Melbourne
Guests' ChoiceBased on 4699 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.9
Staff
9.2
Value for money
8.1
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Maryann
NigeriaNothing unusual
The location of the property was perfect. The room was comfortable and the staff were excellent and friendly
Stayed in June 2024
Reviewed: 2 June 2024
Jacqueline
AustraliaClimate control in the room was quite dry and not cool enough initially. Kept turning off which was a little annoying.
Comfy beds, classic interiors, excellent sized bathroom and bath. Nice fittings and beautiful view. The staff were lovely and friendly and so helpful with our baby. Crib was comfy and she slept well. Buffet breakfast is still the best I’ve had. Gym is awesome. Always enjoy staying there!
Stayed in June 2024
Reviewed: 2 June 2024
Romy
AustraliaA lot of the elevator buttons on the floors themselves didn’t work so we had to keep pressing all the buttons till we found the ones that worked.
Central to everything, the amenities were great and the buffet breakfast was really good.
Stayed in June 2024
Reviewed: 1 June 2024
Georgina
AustraliaA lot of noise from the other bathroom in adjoining rooms and the hall ways which woke us up early.
Close to everything. Great view. Fantastic cocktail bar. Bed and pillow very comfortable.
Stayed in May 2024
Reviewed: 1 June 2024
Diane
New ZealandThe breakfast was awesome and the location is great for the trams and shops
Stayed in May 2024
Reviewed: 28 May 2024
Helen
AustraliaUnfortunately we must have struck noisy guests next to our room or above. Talking loudly in the early hours of the morning. Running bath water non stop after midnight. The only night we weren't woken up on and off was on the Sunday.
The staff were lovely and the view from room 115 was lovely.
Stayed in May 2024
Reviewed: 27 May 2024
Branko
AustraliaThe bathroom noise is very annoying due to the old plumbing and the noise permeates into the bedroom from adjoining rooms . The main lobby areas were very very cold and drafty.
Great location and comfy rooms with gorgeous views.
Stayed in May 2024
Reviewed: 27 May 2024
Cheryl
AustraliaIt was a special Birthday. We were offered a celebratory bottle of wine at check in. It never arrived.!! Disappointing. Why do you not offer English Brakfast Tea in the rooms, that is actually drinkable, in the English or ( Australian ) style?
The breakfast was amazing.
Stayed in May 2024
Reviewed: 27 May 2024
Yuan
AustraliaThe food was not as good as before.
I asked for a quiet room and I was given what I asked for, which is excellent because most of the other hotels failed to do so.
Stayed in April 2024
Reviewed: 27 May 2024
Sergio
AustraliaTHE HOT WATER SYSTEM IS TERRIBLE , AS IT TOOK ABOUT 60 TO 90 SECONDS TO GET THE TEMPERATURE OF THE WATER IN THE SHOWER CORRECTLY. AS IT WAS TOO HOT OR TOO COLD AND WAS VERY FRUSTRATING TO GET WATER TEMPERATURE TO MY LIKING.
GYM FACILITIES VERY GOOD
Stayed in May 2024
Reviewed: 26 May 2024
Stacey
New ZealandAmazing breakfast, great views and comfy bed
Stayed in May 2024
Reviewed: 25 May 2024
Vikki
AustraliaThere was nothing to dislike
Fabulous location and wonderful food
Stayed in April 2024
Reviewed: 25 May 2024
Glenn
AustraliaGreat food for both room service and buffet bteakfast
Stayed in May 2024
Reviewed: 25 May 2024
Sharon
AustraliaLocation great. Rooms great.Beds extremely comfortable. Breakfast great.
Stayed in April 2024
Reviewed: 23 May 2024
Maria
New ZealandClean facilities, friendly staff, comfortable bed
Stayed in May 2024
Reviewed: 22 May 2024
Kelli
AustraliaPillows a bit soft for me. I also woke in the night quite hot.
Centrally located in the CBD. Lovely rooms with all the amenities. Beautiful lobby lounge & bar. Best buffet brekkie I’ve ever had!!
Stayed in May 2024
Reviewed: 21 May 2024
Cameron
AustraliaNothing
Clean rooms.
Stayed in April 2024
Reviewed: 20 May 2024
Domenic
AustraliaNA
Just like the overall ambiance and how comfortable the environment was
Stayed in May 2024
Reviewed: 19 May 2024
Hungrybear
AustraliaBeautiful location and great facilities.
Stayed in May 2024
Reviewed: 19 May 2024
Tanya
AustraliaWas miss informed about the parking & had to pay extra
How close it is to MCG & the Regent. Room was clean & nice would rather a information book on the hotel instead of using the TV found this took up to much time.
Stayed in May 2024
Reviewed: 19 May 2024
Rita
AustraliaLocation for shopping -like a big shopping centre
Breakfast was the Best. Great variety of food to select from
Stayed in April 2024
Reviewed: 19 May 2024
Tanya
AustraliaPrice of parking …. No special guest prices!
Convenient / special / good location
Stayed in May 2024
Reviewed: 18 May 2024
Susan
AustraliaAbsolutely nothing
That I had to leave!!!!
Stayed in May 2024
Reviewed: 16 May 2024
Donna
New ZealandN/A
Love this Hotel, coming back September
Stayed in April 2024
Marina di Montenero, Italy
Rovaniemi, Finland
Hereford, UK
Rust, Germany
Marrakech, Morocco
Le Wast, France
Pescia, Italy
Kaštela, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content