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Reviews of Grand Mercure Basildene Manor 4 stars

187 Wallcliffe Road, 6285 Margaret River Town, Australia

#12 of 21 hotels in Margaret River Town

Guests' Choice

Review score

Based on 157 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.0

  • Staff

    9.6

  • Value for money

    8.2

  • Free WiFi

    9.2

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Showing 76 – 100

  • Reviewed: 25 March 2022

    9.0
    Very relaxing & enjoyable stay, excellent location beautiful house & gardens.
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 2 nights
    • Submitted via mobile

    Carpet in room needs to be cleaned but overall the rest of the room was very clean. Also not much room in the bathroom an extra shelf would help.

    Great breakfast, lovely choices of & plenty of beautiful fresh fruit. Cooked breakfast excellent & great gluten free options including delicious pancakes. Staff were excellent & friendly. Lots of covid cleaning in the breakfast room between guests which was reassuring. Nice touch to be offered freshly baked scones as we left.

    Stayed in March 2022

  • Reviewed: 11 March 2022

    8.0
    It was a great stay and experience for us - but I wouldn't say its worth the money we paid.
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights

    I would say for the price you're paying - and the size and quality of the room you get - it's overpriced. The room was very small indeed. We only had a small window so we had to keep it open the whole time so it didn't feel claustrophobic. We did like it for lots of other reasons but probably would get more for our money next time. Or spend less and get more. One thing I wasn't happy about is that the place is advertised as having a spa and gym but when we asked when we got there, it says it doesn't have one. We booked because of those facilities.

    The breakfast at Basildene Manor is amazing!! The view in the breakfast room along with the music, ambiance etc was the perfect way to start the day. The food is fresh, healthy and delicious. They are very accommodating. We also appreciated that they catered for dairy and gluten free. Lots of alternative choices. The grounds around the Manor are clean and peaceful. The service was also great - the staff are very nice, friendly and helpful. A great location - 2 minutes from the town centre but in a quiet location.

    Stayed in March 2022

  • Reviewed: 11 March 2022

    9.0
    beautiful we loved our stay.
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights

    The breakfast was amazing, the gardens were also amazing. the pool was very clean.

    Stayed in March 2022

  • Reviewed: 15 February 2022

    9.0
    Home away from home
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast. We’ll appointed room. Lovely garden. Pool was a little chilly!!

    Stayed in February 2022

  • Reviewed: 27 January 2022

    9.0
    Unforgettable stay coz of quiet and very nice surroundings
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights
    • Submitted via mobile

    must have a sign of its name outside the gate so it can be easily seen when looking for it

    excellent and cozy surroundings

    Stayed in January 2022

  • Reviewed: 26 November 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights
    • Submitted via mobile

    We stayed for 3 nights in November. Can't express enough the exceptional staff, their helpfulness, kindness and superb customer service. The building was amazing, full of history and pictures telling the story of the family that built and lived here. Breakfast was outstanding and again nothing was too much trouble. The gardens which are overlooked in the conservatory are very tranquil and well maintained which also houses the outdoor heated pool, tennis courts and BBQ area. The rooms are well maintained and suited our needs with tea and coffee making facilities, a small fridge with complimentary water, a safe and iron. We were on the ground floor and had a court yard garden. In the evening the fireplaces are put on in the reading rooms where you can relax with a coffee

    Stayed in November 2021

  • Reviewed: 13 October 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 5 nights
    • Submitted via mobile

    That not all facilities were open to use, breakfast was great, but more options would have been better. I think the price you pay, more breakfast options would be nicer. They do have a wine cellar, it would be nice to see them offering wine tastings. Also maybe offer a dinner option at a cost. What is available in town wasn’t a very broad range for us. Rooms were a little small for the price.

    It was a beautiful property, the staff were so welcoming and wonderful. Always so polite and helpful. We did love our stay and I would certainly come back and stay. It was very beautiful

    Stayed in October 2021

  • Reviewed: 10 September 2021

    9.0
    Manor delight
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night
    • Submitted via mobile

    room size was not as large as I would have expected

    the history location and the garden

    Stayed in September 2021

  • Reviewed: 29 July 2021

    9.0
    Well preseted, historical building. Great staff.
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights

    The pillows were not that great. I prefer a king size bed.

    The gardens are stunning and they serve a great breakfast. The property is well position in Margaret River. The staff were very friendly and accommodating.

    Stayed in July 2021

  • Reviewed: 25 June 2021

    10
    One of the best in Margaret River!
    • Leisure trip
    • Family with young children
    • Manor Room - Adults Only
    • Stayed 1 night

    Staff were very friendly and helpful, our check in time is originally 3 pm, we had a wine tour booked for 12:30 pm, we asked them if we could leave our stuff and car in there while we're on tour - our requests were accommodated and they even processed our check in early so when we came back we just picked up the keys and went straight into our room. The place is very close to the centre of town about 3 minute drive which is very convenient. The manor was built in 1912 and it has some interesting history in it, the building is well-maintained and is ageing gracefully! Everything is perfect, from the gardens, the lounges, the room, dining hall - didn't see any flaw at all! We went during winter and the two lounges downstairs have fireplaces which were very cozy. We stayed at a room called Malbec which has two windows overlooking the gardens, the room itself is fantastic, it has a minimalist yet fabulous vibe. The bathroom is small but it's a very minor thing. Breakfast is included in the package, they have a good selection and the dining hall has a great ambiance with glass walls overlooking the gardens. It is definitely one of the best and would absolutely go back! Upon check out, they gave us some scones as thanks - it was a very nice touch! Thank you Basildene Manor for a memorable stay!

    Stayed in June 2021

  • Reviewed: 28 May 2021

    10
    Magic
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights

    Everything was excellent except the room which was a little small and there was no chair in the room therefore nowhere to sit except on the bed. Breakfast was excellent and staff superb.

    Stayed in May 2021

  • Reviewed: 23 May 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in May 2021

  • Reviewed: 23 December 2023

    5.0
    Nice but disappointing. Would not stay again
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 2 nights
    • Submitted via mobile

    Overall facilities were lacking. No food or alcohol onsite outside of breakfast and tea/coffee. Considering the cost, the overall offering was very poor.

    Nice room, nice garden

    Stayed in December 2023

  • Reviewed: 31 December 2022

    7.0
    Beutiful place, not somewhere to stay if you want value for money.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    It’s not a hotel (which wasn’t a surprise tbf), so don’t expect a bar etc. It’s more like a very plush guest house. So it’s not what we didn’t like, more what was lacking. It therefore felt pretty expensive for what is effectively a comfortable room.

    Beautiful building and grounds. The room was large and very comfortable. good coffee facilities and

    Stayed in December 2022

  • Reviewed: 9 December 2022

    5.0
    Not good value for money
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night

    room was extremely small and claustrophobic certainly not worth the money we paid. Guest sitting areas also small.

    Good breakfast

    Stayed in December 2022

  • Reviewed: 4 September 2022

    2.0
    average
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night
    • Submitted via mobile

    value for money

    value for money

    Stayed in September 2022

  • Reviewed: 30 July 2022

    5.0
    Room with view but not complete facility
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 2 nights
    • Submitted via mobile

    Price and service . I thought at this price it should provide more amenity and facility . More expensive than 5 stars hotel at city centre.

    Rachel , the front service staff and view

    Stayed in July 2022

  • Reviewed: 24 July 2022

    3.0
    Dreadful I couldn’t wait to get out of there and there were stains all over the bed covers.
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 2 nights
    • Submitted via mobile

    The staff made me feel awful that I had electric car.

    I brought a electric car and I was made to feel like a criminal for doing so as the charging bay in Margaret River wasn’t working.

    Stayed in July 2022

  • Reviewed: 26 May 2022

    5.0
    A very expensive b&b
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    No facilities, no bar, no restaurant. not even a mini bar in the room or a coffee machine. When paying the rate charged you would expect all of these facilities.

    the rooms were beautifully decorated and the grounds were lovely.

    Stayed in May 2022

  • Reviewed: 25 May 2022

    7.0
    The staff were all extremely pleasant and helpful and the manor gardens were lovely. Breakfast was exceptional.
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night
    • Submitted via mobile

    The standard room was nicely decorated but so tiny!! It opened to a lovely little private courtyard which would be greatly appreciated in warmer weather. But the size of the room was disappointing, with not even space for a chair and the lack of room made it hard for two people to dress, pack, etc. Bathroom was also tiny with just enough room for one person - and nowhere to put your grooming bits and bobs. It was very expensive for a room of this size especially considering it was out of season

    the setting was lovely but not a bit far out of town to grab a meal, etc.

    Stayed in May 2022

  • Reviewed: 12 May 2022

    7.0
    Beautiful to look at but wouldn't stay here again with the price, quality of room and amenities
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were rather basic, the bathroom fit outs were of poor quality and the hot water systems must be shared by every room as when you have a shower it's constantly freezing cold then boiling hot on and off every 30 seconds.

    The gardens are beautiful and breakfasts included was also a positive

    Stayed in April 2022

  • Reviewed: 3 September 2021

    1.0
    Was so bad that we left a night early
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night
    • Submitted via mobile

    Tiny rooms, terrible value for money, uncomfortable bed, terrible WiFi connection and shower didn’t work properly

    Good location

    Stayed in September 2021

  • Reviewed: 29 May 2021

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 2 nights
    • Submitted via mobile

    Walls are very thin, watching television at 10pm and have someone yelling down the hallway.

    Staff were lovely but not very present. The grounds are lovely at this property but we were there whilst it rained so unfortunately didn’t get to utilise that at all.

    Stayed in May 2021

  • Reviewed: 15 November 2023

    9.0
    Basildene is a stunning location, quiet and serene. Highly recommend.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Clean and quiet. The grounds and gardens are beautiful and well maintained. Love the pool and tennis courts being available.

    Stayed in November 2023

  • Reviewed: 4 April 2022

    8.0
    very relaxing with ambience
    • Leisure trip
    • Couple
    • Manor Room - Adults Only
    • Stayed 1 night
    • Submitted via mobile

    you could hear your neighbours through the walls

    the gardens were immaculate rooms were lovely and comfortable

    Stayed in March 2022

Showing 76 – 100

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