44 Spencer Street, 3000 Melbourne, Australia
#150 of 204 hotels in Melbourne
Guests' ChoiceBased on 7702 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
9.2
Facilities
7.6
Staff
8.5
Value for money
8.2
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Noppamon
AustraliaIt’s not clear on the bed. It has plenty of hair from the last customer.
The staff is friendly and is close to public transportation. Also, the room for keeping the customer bags was a great notion!!!
Stayed in April 2024
Reviewed: 2 May 2024
Peter
Australiathe location of the hotel was convedient to the station and shops. the s\room was clean and the bed was comfortable.
Stayed in April 2024
Reviewed: 2 May 2024
Befreeda
AustraliaEverything was excellent, and I have no complaints.
I appreciate the ease of the check-in process and the flexibility to modify bed preferences at the last minute.
Stayed in April 2024
Reviewed: 2 May 2024
Davies
AustraliaNeeded a deep clean but generally okay
Location check in and check out - staff pleasant and very friendly
Stayed in April 2024
Reviewed: 2 May 2024
Duncan
AustraliaGreat value, good location.
Stayed in May 2024
Reviewed: 1 May 2024
Janine
AustraliaAgain, for the price everything was fine
Beds are not plush but for the price they are comfortable. Service is always good. Some rooms are quite tired but again for the price they are about right. The furnishings could use a tidy up.
Stayed in May 2024
Reviewed: 1 May 2024
Ashley
AustraliaNothing that I can think of
Close proximity of southern cross station and the sky bus to get to the airport and in the heart of the city
Stayed in May 2024
Reviewed: 1 May 2024
Marit
NorwayLocation close to public transportation, shopping and restaurants
Stayed in March 2024
Reviewed: 1 May 2024
Shuffler
United KingdomComplicated route to navigate from room if not using the lift with inadequate signage
Bathroom and shower were good, enough storage space and enough room so as not to feel cramped
Stayed in March 2024
Reviewed: 30 April 2024
Sigmund
AustraliaQuite dated furniture and overall rooms. Bathroom very noisy hot water flowing with pipes squealing. Creaking floor boards and much older rooms. Could do with a renovation.
So conveniently located in the city. Easy to get onto the tram. Comfortable beds.
Stayed in April 2024
Reviewed: 30 April 2024
Melena
AustraliaStay there every time we come to Melbourne, like everything about it
Stayed in April 2024
Reviewed: 30 April 2024
Russell
New ZealandRoom a little small
Location
Stayed in April 2024
Reviewed: 30 April 2024
Jarrod
AustraliaExcellent
Stayed in April 2024
Reviewed: 29 April 2024
Juanita
AustraliaNot enough power points in the room and no power point in bathroom
Location
Stayed in April 2024
Reviewed: 29 April 2024
Scott
AustraliaAll happy
Stayed in April 2024
Reviewed: 29 April 2024
Scott
AustraliaN/A
Friendly staff
Stayed in April 2024
Reviewed: 29 April 2024
Karyn
Australiaaccess to room a little confusing
well priced for location clean and tidy not 5 star but was what i wanted for price i paid
Stayed in April 2024
Reviewed: 29 April 2024
Beth
AustraliaLocation is great, clean, comfortable and easy to get to anything in Melbourne
Stayed in April 2024
Reviewed: 29 April 2024
Anne-marie
AustraliaThe room was pretty small.
I liked how close it was to everything. Had all the amenities.
Stayed in April 2024
Reviewed: 29 April 2024
Danny
AustraliaWe called ahead and booked a car space, but there was a mixup and the space was given to someone else.
Good location. Easy to get in and out. Neat and tidy room.
Stayed in April 2024
Reviewed: 29 April 2024
Mandeep
AustraliaLocation
Stayed in April 2024
Reviewed: 28 April 2024
Robyn
AustraliaMould in the bathroom
Location
Stayed in April 2024
Reviewed: 27 April 2024
Lynn
AustraliaStairs were uneven
Location and value for money
Stayed in April 2024
Reviewed: 27 April 2024
Virginia
AustraliaLocation
Stayed in April 2024
Napier, New Zealand
Southfield, USA
Winsford, UK
Sant Joan de Labritja, Spain
Bucharest, Romania
Marloth Park, South Africa
Canakkale, Turkey
Le Bourg-dʼOisans, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content