209-217 The Esplanade, 4870 Cairns, Australia
#39 of 75 hotels in Cairns
Guests' ChoiceBased on 697 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.1
Facilities
7.8
Staff
8.9
Value for money
7.5
Free WiFi
7.5
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End of dialog contentReviewed: 3 June 2023
Sharon
AustraliaThe room & the view
Stayed in June 2023
Reviewed: 3 June 2023
Matt
AustraliaFood was terrible
Housekeeping was excellent, staff very friendly and helpful. Beautiful view.
Stayed in May 2023
Reviewed: 31 May 2023
Scott
United KingdomBreakfast was very good with plenty of choice.
Stayed in May 2023
Reviewed: 31 May 2023
Janelle
AustraliaLocation, bed was super comfy and breakfast was delicious
Stayed in May 2023
Reviewed: 25 May 2023
Stephen
AustraliaBreakfast didn't change and sometimes you had to wait a long time for food to be restocked and some was not restocked at all. The shuttle into Cairns city was dramatically reduced compared to our last visit. This was very disappointing as it was one of the reasons we booked this hotel. The shuttle only ran twice in the morning and twice in the afternoon, so we barely used as the times were not useful..
Sea views were great. Staff were very helpful in finding a great tour to book.
Stayed in April 2023
Reviewed: 24 May 2023
Norm
AustraliaOff street parking as no spaces left inside on return from dinner.
Very Hot shower and cold air conditioning
Stayed in May 2023
Reviewed: 24 May 2023
Mark
AustraliaDecent walk to city centre
Great view. Large room and balcony in king suite. Nice room service meals.
Stayed in May 2023
Reviewed: 8 May 2023
Marie-pierre
CanadaNothing!
Everything! Cleanliness of hotel and room, friendly staff, always willing to help, excellent breakfast (lots of choices and included in the price), good location
Stayed in May 2023
Reviewed: 5 May 2023
Mathew
Australiareally good air conditioning opposite a park close to airport
Stayed in May 2023
Reviewed: 30 April 2023
Neha
AustraliaThe bathroom had a weird smell. it was clean though
location
Stayed in April 2023
Reviewed: 23 April 2023
Alison
AustraliaThe quantity of food on plates leaves a bit to be desired. I ordered king fish and received two tiny bits when expecting at least half a fillet.
Staff were very friendly and the facilities were handy to everything. Staff in Bistro were under a bit of pressure at times and perhaps two ordering points should be used during busy times. Breakfasts were great.
Stayed in April 2023
Reviewed: 23 April 2023
Elizabeth
GermanySome Mornings Breakfast items were not always replenished quick enough
Great Location and Room with a wonderful ocean view.
Stayed in April 2023
Reviewed: 21 April 2023
Rebeccamcward
United KingdomLovely rooms, great view. Rooms were big and the bed very comfy. Gave us a complimentary bottle of wine for our honeymoon and upgraded our room. Bar area was nice.
Stayed in April 2023
Reviewed: 16 April 2023
Samantha
AustraliaThe pool area could use some shade. We were also hoping to have some early afternoon cocktails by the pool but the bar wasn’t open.
The staff, the beds, the view
Stayed in April 2023
Reviewed: 14 April 2023
Tony
United KingdomGood but not exceptional staff too rushed
Stayed in April 2023
Reviewed: 10 April 2023
Vyom
India1) City Shuttle service timings are very limited and does not have provision for kids. 2) Vegetarian options in Breakfast are very limited
Good spacious room (no views though), beachside location. Not far from Esplanade.
Stayed in April 2023
Reviewed: 8 April 2023
Yamin
AustraliaMy boy and I both had bad many mites bite on legs and body at night.
Stayed in April 2023
Reviewed: 6 April 2023
Victoria
AustraliaNo gym on site, has an agreement with local gym which is great but its about a 10min walk. Bed I found a bit uncomfortable.
Friendly, helpful staff. Beautiful views, breakfast for the most part was yummy. Nice clean rooms
Stayed in April 2023
Reviewed: 4 April 2023
Bala
AustraliaSize of the room could have been better including bathroom
The breakfast was excellent. Great choice for all. Great value for money.
Stayed in April 2023
Reviewed: 1 April 2023
Theresa
AustraliaFurniture was abit dated.
Bed was very comfortable and location was perfect!
Stayed in January 2023
Reviewed: 20 March 2023
Jan
AustraliaCould have had some shade at pool in morning.
Comfy beds, recently refurbished. clean hotel with good buffet breakfast quiet location overlooking bay. Helpful staff Daily Happy Hour and good food. Walk along Bay enjoyable.
Stayed in March 2023
Reviewed: 1 March 2023
Dianne
AustraliaNA
Didn’t have breakfast
Stayed in February 2023
Reviewed: 23 February 2023
Sandro
United StatesRooms could use an update
Location
Stayed in February 2023
Reviewed: 1 February 2023
Anthony
United KingdomWould have been nice if bar was open a little later
The staff were lovely. The pool was an added bonus and so was breakfast included which you dont get in many places now, breakfast was enough to start the day with cereal, breads eggs bacon etc ideal if your up early then off to explore. Good value for money. Nice bar and seating area
Stayed in January 2023
Reviewed: 31 January 2023
Pooja
AustraliaBreakfast, it's completely same & monotonous for all 5 days
Room & view
Stayed in January 2023
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