Stayed for 6 nights but the whole new bed sheet sets & doona covers were changed only once. Very disappointing experience. Expected for 2 times not one! Do not expect smiles from check-in, check-out or counter staff. No one greeted you with smiles for that 6 nights stay. However most staff in the breakfast time are lovely, helpful and hard working.

Convenient location...short walk to get free trams from Adelaide Raiway Station or Rundle Mall Station. Free breakfast is okay and enough. 4 selections of rotated hot food each day... ranging from scrambled eggs, canned bean, bacon, beef sausages, grilled zucchini or hash brown. Plus cereals, juices, yoghurts, fresh fruits, small bakeries, toasts and coffee & teas.

Stayed in April 2024

Room and breakfast.

Stayed in April 2024

We travelled as a family of 4 adults, and stayed for 4 nights. We made the booking 6 weeks in advance through booking.com, with two simple requests (1) 1 Queen room and 1 Twin room and (2) Rooms to be close together during booking. We understand this is subject to availability, but believe 6 weeks was sufficient time for the hotel to organise this. Upon check-in neither request was met, and the staff didn't seem to care either (the individual responded by saying that he had a long day). The staff were quite unhelpful and even suggested that in future we should make the booking directly with the hotel. The booking included free parking. However we were informed by the hotel that they use an external parking facility, and we were allowed only 1 exit per day (additional exits would cost approx. $25-$38). Had I known this beforehand we very likely would not have chosen this hotel. Prior to leaving I had a discussion with the senior manager who apologised for the inconvenience. The manager also explained that in terms of room allocations, the hotel first considers requests made by direct bookings, and only after that they consider 3rd party booking platforms. I'm sure hotels get a significant volume of bookings through 3rd party platforms/websites, and to treat these like 2nd class is highly unprofessional, disrespectful and unacceptable way to treat guests. For the inconvenience, the manager refunded us 1 nights' stay and provided 1 additional parking exit. Though this gesture and transparency was appreciated, it still left a bitter taste of our experience with the hotel.

Great location. Rooms were clean and well maintained, making for a comfortable stay.

Stayed in April 2024

Parking cost $25 every time you left the garage.

Location of the hotel and the fact that the breakfast was included.

Stayed in April 2024

Bathroom set up was ok for us but not totally private if you were two friends or workmates.

Comfortable room, good breakfast included. Central location with easy access to transport and city centre.

Stayed in April 2024

No evening meals

Position in city

Stayed in April 2024

The cooked breakfast wasn't very consistent. Sometimes there were eggs sometimes they were coming in 20 minutes. Sometimes the hash browns were cold. Please could you add chardonnay to the happy hour. We will be back to check on this!

The room was lovely. The happy hour was a good deal in pleasant surroundings. We met lovely groups of people during our stay. The staff were excellent and very helpful, from desk staff to cleaning staff. We will definitely come back.

Stayed in April 2024

Overnight car parking cost was too high. Ideally this cost should be subsidised for hotel guests. Since there is no room service, there should be cold food available for late checking-in or snacks. For example, sandwiches, fruit salad, youghurt, sushi roles etc.

Good variety of hot & cold food for breakfast. Room size was good. Location to all public transport was excellent. Facilities for laundry & afterwork drinks were a bonus. Includes a gym. Close to car hire and a short distance to the airport.

Stayed in March 2024

all good

breakest very good Iocation very good for football

Stayed in April 2024

There must be a nightclub nearby. On Saturday night, a thudding base sound went on for hours. That's my only criticism.

Superb free breakfast! Neat, clean room and very friendly staff. Air con was quieter than most!

Stayed in April 2024

Breakfast needed a few more hot choices and fresh fruit. Having to pay $25 per exit for parking.

Located in the heart of Adelaide close to great restaurants and sights.

Stayed in April 2024

Breakfast

Location

Stayed in April 2024

Great central location. Friendly helpful staff

Stayed in April 2024

They did not top up the shower gel, so the last day l had to use shampoo to wash myself. There was no toilet brush either.

It is well located. The room is big and has blackout curtains, which allow you to take naps. Breakfast was correct and staff was very helpful in helping me get a taxi at 3am.

Stayed in April 2024

Rooms were a little small but nothing to really complain about

Complimentary Breakfast was a winner and the staff where fantastic

Stayed in April 2024

The TV system was difficult to use and channel selection limited

Location was good. We enjoyed having breakfast included.

Stayed in April 2024

See through glass in bathroom, no shower vent, toilet not closed off with a door

Location

Stayed in February 2024

Room would be a bit small for more than one person

Clean and modern. Great breakfast. Close to convention centre and Rundle mall.

Stayed in February 2024

It’s the holiday inn express. It’s budget everywhere you look.

The highlight of this room was the blockout blinds. Whilst it was full sun outside you could make it so dark in that room you couldn’t see your hand in front of your face. A great bed too led to a great nights sleep.

Stayed in April 2024

Breakfast was below average and closing at 9:30 was disappointing-1030 is accey

Stayed in April 2024

The bathroom needs a spruce up.

The view and the convenience.

Stayed in April 2024

Across the road from car hire drop off . Good size room Excellent breakfast Nice happy hour offer in the bar.

Stayed in March 2024

The bed was hard and made my hips hurt.

The location was amazing, very close to everything in the city. The breakfast was yummy, but having the eggs cooked the same every day wasn’t expected.

Stayed in April 2024

Good breakfast and good coffee. Located close to most attractions.

Stayed in March 2024