35-47 City Road, Southbank, 3006 Melbourne, Australia
#91 of 207 hotels in Melbourne
Guests' ChoiceBased on 2681 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.7
Value for money
8.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Deb
AustraliaSmall thing need to put the milk where the tea and coffee are instead of having to go to fridge area
Stayed in April 2024
Reviewed: 17 May 2024
Sandra
AustraliaOnly two tea bags in the room. The shower leaked slightly into the bedroom.
Good breakfast. Very quiet in the room considering the location. Close to Southbank and the NGV.
Stayed in May 2024
Reviewed: 13 May 2024
Sarah
AustraliaRoom was basic but clean/functional
Great Location
Stayed in May 2024
Reviewed: 10 May 2024
Barry
AustraliaCheck in on level 7 had to leave my car in drive way go up to level 7 then back down to park car - not huge inconvenience but bit of a pain NTL. I found bed to be bit tired and uncomfortable I arranged late checkout but was locked out of room at 10 and had to go to reception to sort it out.
Location close to arts centre reasonable rates.
Stayed in May 2024
Reviewed: 9 May 2024
Shannon
AustraliaTwin room was fine with family but the frosted glass bathroom walls might be uncomfortable with friends- def not for colleagues!
For such a great price I had quite modest expectations, I was proven wrong with a fresh, clean, safe and quiet room. So close to everything. Safe walk home. Parking is a breeze on site out over the road at eureka. Breakfast included was a surprise that absolutely exceeded our expectations! Will stay again.
Stayed in May 2024
Reviewed: 9 May 2024
Samantha
AustraliaLocation
Stayed in May 2024
Reviewed: 7 May 2024
Karen
AustraliaPoor service at the bar
Breakfast and location
Stayed in April 2024
Reviewed: 6 May 2024
Gerard
AustraliaIt took 45 minutes to checkin, grossly understaffed. We were originally given a pass card to a room which was occupied. We then had to go back to checkin again
Breakfast was great
Stayed in May 2024
Reviewed: 6 May 2024
Alexandra
AustraliaThe room door could use a soft close so that in the middle of the night you don’t hear a door slam and reduce risk of young ones from getting injured There also was a led light on the ceiling that was a bit annoying when I was trying to sleep. It would be good if the hot water dispenser in the breakfast area was working.
It is on a great location and in very good conditions
Stayed in May 2024
Reviewed: 6 May 2024
Andrea
AustraliaThe room thermostat wouldn’t go below 18degrees so it was quite warm in the very small room, especially with a very warm doona aswell which made it hard to sleep, along with the fan constantly running to keep the temp low.
Clean and comfortable, everything you need is available. Breakfast was great.
Stayed in May 2024
Reviewed: 5 May 2024
Karen
Australiana
Amazing breakfast buffet
Stayed in May 2024
Reviewed: 5 May 2024
Surlinne
AustraliaToilet was not flushing so had to be fixed.
Location, comfortable beds, quiet, nice size bedrooms
Stayed in May 2024
Reviewed: 5 May 2024
Janet
AustraliaThe location is extremely convenient to Southbank and Flinders Street Station. Breakfast staff were excellent
Stayed in May 2024
Reviewed: 4 May 2024
Josie
Australiawe didnt like the airconditioning in our room, and was too hot at night.
breakfast was amazing and coffee was the best
Stayed in May 2024
Reviewed: 3 May 2024
Robert
New ZealandLiked it all
Excellent room, comfortable bed, great shower, quiet. Lovely helpful staff. Close to river.
Stayed in April 2024
Reviewed: 2 May 2024
Lijo
AustraliaBreakfast was not upto standard
Stayed in April 2024
Reviewed: 1 May 2024
Robyn
AustraliaNo top sheet on the bed. Never enough coffee and sugar satchets in the room
Breakfast was good, plenty of options. Location is central to stay near family.
Stayed in April 2024
Reviewed: 1 May 2024
Marco
ItalyRoom is a bit small for a family of 3 even if the bed were pretty comfortable.
Excellent position very close to CBD and all the main city attractions, very good breakfast, good value price.
Stayed in April 2024
Reviewed: 30 April 2024
Dessy
AustraliaThe room was abit small and no wine glasses and view! And abit pricey!
The beutiful bathroom was glass so nice :) nice deco friendly staff and breakfast was yummy especially fresh pastries :) great location walking distance to southbank :)
Stayed in April 2024
Reviewed: 29 April 2024
Andrea
AustraliaMy only complaint is the bed was super-hard!
Great location, we walked everywhere! Included parking was great! Breakfast was great! Room was clean and modern! Loved the shower! Would definitely stay here again!
Stayed in April 2024
Reviewed: 29 April 2024
Judy
AustraliaAir conditoner a little noisy, but maybe just not used to being in a small environment that is dependent on that type of heating.
Excellent location. Easy walking distance to restaurants and theatre. A bonus to have breakfast included. Excellent value for money.
Stayed in April 2024
Reviewed: 29 April 2024
Angie
AustraliaLocation
Stayed in April 2024
Reviewed: 29 April 2024
Amanda
AustraliaGood location. Easy parking. Clean room. Nice breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Amanda
AustraliaGood location. Easy parking. Clean room
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content