We initially booked with Honeysuckle apartments in the centre of town. On arrival, we were told our room was now at an apartment 25 minutes away with another partner of Honeysuckle.When asked to speak with the manager, we were told she was out and didn't know when she would be back. We had booked specially at Honeysuckle as we were with a group of family and friends attending a concert. The new apartment was very hard to find, wasn't a sign posted very well, and was away from our concert. I asked could the manager phone me as soon as she got in, i am still waiting for that phone call. This could have been handled better ( phone call, text message email letting me know a room wasn't available with the property we had booked with). Very disappointed

The accommodation we were put up was clean but out of the way

Stayed in February 2024

Can't comprehend the money for the key bond says nothing in the room description and said I get it back same day as check out but I never did

Stayed in February 2024

Very noisy

Close to where I had to be

Stayed in November 2023

The shower. Was difficult to not stop water from flossing the bathroom floor

I liked the space and the position

Stayed in October 2023

Bathroom was unpleasant. Shower head was terrible and the shower flooded the whole bathroom

Great location

Stayed in September 2023

Bed

Location

Stayed in September 2023

Bed was very uncomfortable. Like lying on a wooden board. Shower flooded out into the bathroom making it very slippery. Car park was confusing

Size of the unit was good. Great kitchen and TV

Stayed in August 2023

it needed an industrial clean. It was tired and needed some new furniture one lounge had large splints in it, there was mould on the roof in bathroom,the outdoor furniture someone had put something hot on it.All the skirting boards had the paint off from the use of the vacuum cleaner. Underneath the microwave it hadn’t been cleaned ,never. Sheets weren’t pressed also had a hole in top sheet.Bath mat had marks on .The cleaners need to be taught how to clean or have staff that have high standards so clients will want to return. The name of the suite you give the impression it is top rate not the case

location

Stayed in December 2022

room wasn’t set up for early checkin so was half hour late to check in and still have to pay $40 for early check in. fold out lounge wasnt made up after it was requested weeks before.

property was very old and not clean that well blinds were filthy, not like the pictures. only thing that made it worth all the money was we snagged a view.

Stayed in December 2022

I had asked for early check in, staff advised they would see what they could do. understand that it is not always possible. Came at 1 30pm, room not ready, that's fine, came back around 2 20pm, room still not ready ( check in from 2pm??????). Staff asked me the night before check in if I'd like the sofa bed made up, I answered "yes please". Got to the room, which was booked for 3 people. Sofa bed not made up, only 2 bath towels provided and no face washers at all. Upon leaving for the afternoon and night, put a towel and face washer ( the washer i brought from home) in the dryer for a 45 min cycle, when returning to room 7 hrs later, the dryer was still going- timer broken i believe- Lucky it didn't cause a fire! The laundry sink tap also dripped all night. There was a nespresso coffee pod machine sitting on kitchen counter, with no coffee pods provided! Maybe don't have it sitting on the bench at all. I'm sorry that i have to leave this kind of review, I'm usually easily pleased, but this has to be one of the experiences I've had.

Close to the foreshore, secure parking, clean room.

Stayed in November 2022

The presentation of the unit wasn’t great. the bed linen didn’t look fresh, bed looked like it had been slept in without linen being changed. discoloured pillow cases (some were more cream then white).

it was in the location we wanted. Undercover secure parking was good too. person I spoke with to get car park code was very helpful and polite and the code came through exactly as she said it would.

Stayed in October 2022

They gave the wrong address to start with. Then had to ring them to tell me the correct one. It was actually the cheifly around the corner

Stayed in July 2022

Parking was confusing not helped by reception who gave horid instructions. Dryer didn't work, fan in shower doesn't work and overall cleanliness was poor especially balcony.

Location

Stayed in May 2022

very hard bed to sleep on after one night

location

Stayed in February 2022

Everyone we met was struggling with the electronic key system. We were unable to exit the car park twice without assistance. You Justin mobile app forces the guest (us) to do all the work before, during , and after the stay. Next time we will prefer accommodation with a regular key.

Helpful staff

Stayed in February 2022

There were 3 of us booked yet only 2 towels and 2 forks. The blinds in the bedroom and lounge area were broken so let too much light in. The light outside in the walkway was on all night so it was like daytime in the bedroom. Well fitting blackout blinds are needed. The sofa bed was so old and out of shape that it couldn’t be slept on plus the sheets were dirty. The trundle bed only had a base sheet and no others. Since the blinds were broken in the lounge room there was no way to block light or give privacy when sleeping there.

location and size of apartment

Stayed in December 2021

no block out curtains and the blinds were broken and you could not close them. very bright inside the entire apartment all night from street lighting. The bed was exceptionally hard.

location great. Hard to find reception door on arrival. No signage on the exterior at all. asked 4 people from the same block complex and they had no idea either.

Stayed in December 2021

Property needs some maintenance

Great location

Stayed in May 2021

Large tv in bedroom, not plugged into anything.

Very comfortable and close to everything.

Stayed in March 2024

Location

Stayed in February 2024

Only had one key and intercom not working, so no friends or deliver etc . Both of us would have to be in the apartment or out together. Very frustrating. Spoke every day to the reception to no avail. Bath exhaust fan did not work despite informing reception every day with the reply “will get maintenance onto it. 3 days and still not working.

Location and size

Stayed in December 2023

See above

Nothing

Stayed in December 2023

We collected our keys from reception - given instruction to private executive suites carpark and access - locked in a stinking hot carpark for an hour with no way of getting out or access to our booked room - care factor zero. apartment dongle did not work to get into foyer or lefts at 3 separate lifts. We were furious by the time we got out under gate with an exiting car - missed our function start - dripping in sweat - they gave us a smaller room in front section of apartments - outlined when returning only use the black key pad to enter code. Upon our return we could not get in - black key pad would not accept code - we rang repeatedly their after hours number and no one answered,. Waited outside until another guest eventually came to entry 40 minutes later and black key pad didn't work for the either - tried all 3 pads and the white pad opened front doors and we all got in ? Staff had no idea. Morning we had to get a staff member to come with us and open the carpark gates and wait for us to get our car out of the private part and open gates to get out of under ground carpark . AVOID THIS PLACE it has gone to the dogs.

Not much. Never stay here again.

Stayed in December 2023

Everything. The reception the process the location the process.

Nothing.

Stayed in December 2023