The elevators didn’t work, the window in our room was left open and our room was inundated by mosquitoes, there weee no towels in the room,

The staff, the parking, the room itself was quite nice.

Stayed in January 2024

First we had a call 2 days out from our stay asking us to pay as there were fully booked and to help secure our booking. When we arrived, they asked me to pay again, I mentioned that I already had and then had to wait for her to find the docket. Then advised the lifts are not working when we get there and checked in and we had a room on the third floor. So, walking up 3 flights with luggage is not ideal. From reviews i have now read, these have been broken for a while. Booked a harbour view with a BBQ and ended up with a pool view and no BBQ. We had a kitchenette but had no cutlery, toaster. Had a few cups but no dishwashing liquid. Had a few coffee sachets but no sugar. No security, really, as all doors in the firestairwell are jammed open even to the outside world due to lifts being broken. Downstairs gate to carparking was also kept open with a bin all day so cars are not securely locked up.

Comfortable beds and clean room. The restaurant for breakfast was amazing - lovely staff. We had drinks at the bar at night, and the guy behind the bar was amazing. Made any cocktail drink we wanted and was made to perfection 👌

Stayed in January 2024

The reception person had no idea how to run a hotel. It was a one stop shop. Like faulty towers. No towels in the room, had to ask for them. Trying to charge guests double. 1 of the pools was green. If the hotel had professional help it would be good. Start by getting rid of the old asian lady at the front desk with blonde hair and black roots. Not a good look. When u walk in. The restaurant wasn't open the bar was way to expensive.

The room was nice. Simple but nice.

Stayed in December 2023

Doors need a hinge to stop them from being slammed

Cold Aircondition and comfortable beds

Stayed in December 2023

The reception lady was weird at least - I think she needs a break from work - she had a melt down with me over the phone when I tried to pay for the room booked for 3 ppl and cost of $133 for the whole booking, she was trying to take a mikie of me and wanted to charge $455 saying that the booking cost of $133 was only per person, she seemed to be very unstable as she kept repeating that and I felt like she needed a physiatry help as she had a hysterical and then hang up on me. I had to call to Booking, com customer service asking for help. Also the lifts were not working and it felt like it was like that for ever.

everything was ok, except of staff behaviour

Stayed in December 2023

The elevator was broken. The beds were uncomfortable. Very run down. Absolutely needs a maintenance person.

The price was good

Stayed in December 2023

Lift wasn’t working, leaking toilet in our room, hotel little run down.

Location was perfect for time spent. Also the surrounding was beautiful

Stayed in December 2023

No plates or coffee/tea in kitchenette

Cheap... you get what you pay for

Stayed in December 2023

Man at the café EXTREMELY RUDE and condescending will never stay there again Also asked for a small later checkout as woke up 15 mins prior to checking out time due to flight issues and getting in really late told no.

View from room in the morning

Stayed in December 2023

lift not working

Stayed in December 2023

just common area

location marina

Stayed in December 2023

Pool not overly clean. Breakfast was very basic and no basica coffee included.

Relaxing view , lovely cleaning staff, pretty comfy bed and it had a pool and live Sunday music

Stayed in December 2023

The hotel is most definitely in need of repair and maintenance after being closed for many years. There were a few issues with the quality of our room for the price we paid (eg. door handles, cupboard, shower), but the staff were helpful in assisting in some repairs.

We very much enjoyed the view, alongside the lovely staff members at the hotel. Early check in was also provided at a fee of $25. The ample amount of pools and the restaurant/bar were particularly appealing and enjoyable. Our children very much enjoyed the games areas and were able to socialise with other families.

Stayed in December 2023

No WiFi and Elevator was out of order

The location

Stayed in December 2023

Had to carry all our luggage up stairs to 3rd floor as lifts had been broken for 3 weeks

Had balcony and views were nice looking over marina

Stayed in November 2023

There was an issue with double bookings and we were asked if we would like to cancel our booking with full refund and find other accommodation. We declined as lucky enough and already paid weeks before via the hotel. Check in was unconventional, we were just given the key shown where the room was and that was it, no formal check in. Other then that we were glad we got a room as many were turned away.

That we got a room as their was an issue with double bookings. The room was clean and tidy, breakfast was nice.

Stayed in November 2023

check in was a process, 1st could not find booking, elevators were out of order, room was not cleaned properly paper on the floor, cleaning products all over the bathtub.

location was good to where we had to be. Quiet location, not too rowdy.

Stayed in December 2023

the lock on the inside of the apartment had exposed wires. the bathroom wasnt clean, toilet not flushed and dirty towels on the floor. there were stains on the carpet

nice view

Stayed in November 2023

Staff confusion bit rude at start Had wrong name thought I was someone else tried saying had no room for us Cleaners entering our room on two occasions we had early checking in and late checkout but no communication between staff Lunch was good but breakfast was absolutely terrible had a man working there who had no idea what he was doing asked us for the prices of drinks and food He was frazzled and unsure Lifts were broken We got a room upgrade because of this but had to walk heaps of flights of stairs and hallways etc was a maze and long walk getting back to room and getting to foyer There is some room for improvements Not bad for the price

The beds were very comfy Room had a good view Good value for money

Stayed in November 2023

The property mention included breakfast I was quite disappointed that it meant toast and spreads, very bare minimum. At least milk and coffee was provided you had to pay for eggs and bacon Our first morning the Restaurant breakfast area was unclean left over rubbish in tables and bottles outside balcony area from night before. I had a small 5yr old even he pointed out the mess. I think the staff just left it for the next day to do. I’m unsure if it’s not a visited spot for many so maybe breakfast is not something this Motel sees to improve.

Location was ok. Some areas need to work on There is a beautiful view of lucky to get a balcony area looking out to the water.

Stayed in November 2023

So called breakfast which was included in price..

Stayed in November 2023

the walkways to the rooms was dirty, someone split some food on the floor, and the staff did not clean it up. it was there for at least 3 days .

comfy rooms and beds i liked the balcony

Stayed in November 2023

The food was terrible it seemed like frozen food heated. Had to ask for clean sheets and towels after several days and was told it would cost extra to have your room attended too.

Amanda the bar staff made the stay with her pleasant and engaging personality.

Stayed in October 2023

Common areas are not cleaned well. The lift was out on our last visit but there are no signs out for guests directing to the stairs from the basement

Location suited our needs. Ive only ever stayed one night and spent little time at the property

Stayed in November 2023

the room 1023 was grubby the carpets were badly stained ,there was an old remote by the TV which was of no use , about time for a good clean up

Stayed in November 2023