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  5. Reviews of Hurstville Ritz Hotel

Reviews of Hurstville Ritz Hotel 3 stars

350 Forest Road, 2220 Sydney, Australia

#304 of 321 hotels in Sydney

Guests' Choice

Review score

Based on 395 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.6

  • Location

    7.8

  • Facilities

    6.3

  • Staff

    7.7

  • Value for money

    6.9

  • Free WiFi

    5.5

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Showing 151 – 175

  • Reviewed: 10 July 2022

    9.0
    Was a nice and relaxing stay and very convenient.
    • Business trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    Maybe do a deal with the parking on top of the train station for parking. Say $25 per day would be reasonable.

    very good location and nice pub downstairs. The staff were great and made our stay as comfortable as possible.

    Stayed in June 2022

  • Reviewed: 2 July 2022

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Shower is not supplying constant hot water?

    Stayed in July 2022

  • Reviewed: 20 June 2022

    2.0
    No parking l, Aircon was not working, no duna only thin blanket in winter without heater, I booked w
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No parking l, Aircon was not working, no duna only thin blanket in winter without heater, I booked with booking.com for $133, when checking in they said booking.com hasn’t paid them so they charged me $145, without explaining anything. Poor customer service.

    Nothing

    Stayed in June 2022

  • Reviewed: 14 June 2022

    1.0
    NOT GOOD AT ALL the staff were friendly but the rooms were digusting
    • Leisure trip
    • Family with young children
    • Family Double Room with Private Bathroom
    • Stayed 2 nights

    The heating did not work and we as a family froze both nights the tv remote did not work the toilet was running consistantly all night and the bed base was disscusting soiled and dirty plus rips and tears and visible from the side not covered up with a cover

    Stayed in June 2022

  • Reviewed: 12 June 2022

    1.0
    Bad bad bad
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No parking as promised per the reservation Staff member was rude trying to convince me that we misunderstood the booking...

    Nothing.

    Stayed in June 2022

  • Reviewed: 4 June 2022

    8.0
    it was overall really nice, quiet, reasonably priced, and very pleasant. There was a woman working the bar Friday 03.06.
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    the floor under the bed has never been vacuumed, the coffee cups in the room had tea/coffee marks in them so I had to clean it out before using it. no sticks or spoons to stir my tea/coffee. no blankets in the room. had to walk up 3 flights of stairs to get to the floor for the rooms as there is no elevator, a pain when you have luggage.

    easily accessible, had the room with its own bathroom which came with nice hot showers, and working aircon when it was freezing outside, loved my cup of tea/coffee I could make myself in the room after a long day and settle down to watch some tv. love being able to have a night cap on a Friday after midnight.

    Stayed in June 2022

  • Reviewed: 14 May 2022

    2.0
    Very poor
    • Leisure trip
    • Group
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Small room ,no bathroom inside room

    Stayed in May 2022

  • Reviewed: 27 April 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Terrible attendance; Small and dirty room, stained and smelly carpets, ok bathroom.

    Nothing.

    Stayed in April 2022

  • Reviewed: 14 April 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing bothered me

    Location

    Stayed in March 2022

  • Reviewed: 2 April 2022

    1.0
    Gross
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Mouldy floor, dirty sheets

    Stayed in March 2022

  • Reviewed: 29 March 2022

    1.0
    Stole my money.
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights

    I paid in full and went to check in, the lady at the bar said she would not check me in because I didnt have a physical copy of my ID (only digital), and she refused to refund my $400+. Absolutely horrible.

    Nothing good at all. Do not stay here.

    Stayed in February 2022

  • Reviewed: 23 March 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The way staff talks and the way they maintain the hotel room.

    Nothing at all

    Stayed in March 2022

  • Reviewed: 23 March 2022

    9.0
    It’s all good only staff is very rude
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Staff

    Costumers service staff is very rude

    Stayed in March 2022

  • Reviewed: 22 March 2022

    2.0
    Dreadful! Ritz will never be in our list on domestic & international travels.
    • Business trip
    • Couple
    • Triple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    no designated parking even for drop off/pick up to safely unload/load bags. no reception area for check in/check out. need to queue in the pub till as if to buy drink or check machine winnings. i was asked to step aside during check in process to gave way for somebody to check his machine winnings. the main entrance to the hotel rooms is a converted "emergency exit". drunk people sat infront of the main entrance as a bottle shop next to the main door. a person was there when we entered after 10pm and still in the same spot when we left 9am the following day. we felt unsafe. the hallway floor makes noise when u walk or tow your bag. the door to the room has a gap wherein you can hear noises in the hallway. the door to the balcony cannot be locked. the balcony is shared between 4-5 rooms. the mattress moves significantly everytime i or my partner moves,hence, we slept poorly. my nephew decided to sleep at his residence on the second night so my partner & i could sleep on different beds. our bonding time was cut short. the shower space is too small. the shower curtain touches your arm/body even before getting wet. i stayed close to the tap whilst showering which caused me bruises on my arm. my family ended up not showering at all. i decided to check out just before 10am. i had difficulty carrying my things as i walked around to find an open door to hand the door keys. none! as the pub opens at 10am. staff requires customer service training.

    location. near shops & train station.

    Stayed in March 2022

  • Reviewed: 20 March 2022

    1.0
    Terrible experience. Not like a thing.
    • Business trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Misleading photos. Rooms are small and smile. Staff has no time to talk because it’s a pub(busy). definitely not worth for what you paid.

    Poor condition. Misleading photos on the web. Old smile room.

    Stayed in March 2022

  • Reviewed: 20 March 2022

    9.0
    Awesome staff and a good stay at a fair price
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There is no key drop off to leave earlier than 10. I had to wait for the office to open.

    the staff were warm and friendly

    Stayed in March 2022

  • Reviewed: 27 January 2022

    1.0
    Very poor
    • Business trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Mould on floor.. dust on tv and air conditioner...bathroom was less desirable.. cloudy water in taps a shower.. very unpleasant!

    Staff were lovely and helpful! Bed was comfortable.. clean towels..

    Stayed in January 2022

  • Reviewed: 5 January 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't clean and the bathroom had s lot of mould growing. There was no mattress protector, the bed was not made properly with no sheet between you and the doona. No bedside light. The window was dirty with the curtain hanging down because the rings were broken.

    Stayed in January 2022

  • Reviewed: 5 December 2021

    8.0
    I was in Sydney for pre op medical appointments. we are from ACT.
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    see above

    the rooms appear to be in process of renovations. the room was newly painted with new carpet and beds. however the toilet, shower and sink tap were constantly leaking. we advised them and said they’d fix but they didn’t. no lounge, table or chair in room. towels were only suitable for a child and need to have larger towels. they also need washer/flannels. too many complementary items for bathroom. the milk was old and curdled when put in tea. staff were great and meals were reasonably priced.

    Stayed in December 2021

  • Reviewed: 23 November 2021

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    In the first night my room have no bathroom, I have to go to public bathroom to take shower worth thing is there are no hot water supply next day after reported to the front desk staff change a room for me with bathroom again the problem is air conditional not working I have to open the window and let the fresh air in during night.

    good location, close to train station and many good restaurant surrounding. staff are very friendly and helpful.

    Stayed in November 2021

  • Reviewed: 14 June 2021

    10
    Great meals & accommodation at a great price- Staff go out of there way to please & are extremely helpful &
    • Leisure trip
    • Family with young children
    • Family Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom needs updating- shower curtain needs to be replaced with a door

    Friendly helpful staff -clean bed & comfy

    Stayed in June 2021

  • Reviewed: 10 June 2021

    3.0
    Absolutely not worth $115 . Room was absolutely tiny. Not actually close to anything except a train
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Room was tidy but bathroom was not clean

    Location was central and close to train station

    Stayed in June 2021

  • Reviewed: 7 June 2021

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Shower didn't drain. Room wasn't clean. No cover between doona bed. Milk left out and not refrigeratored.

    Convenient location

    Stayed in June 2021

  • Reviewed: 23 July 2023

    7.0
    Overall everything was good as per the charge. Just need to provide good blanket.
    • Leisure trip
    • Group
    • Family Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Blanket was not sufficient. And all the small particle of blanket sticked in our clothes which was annoying.

    Room

    Stayed in July 2023

  • Reviewed: 10 July 2023

    5.0
    Average
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy with traffic and pub downstairs

    Good location

    Stayed in July 2023

Showing 151 – 175

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