Reviews of Hyatt Regency Sydney 5 stars
161 Sussex Street, Sydney CBD, 2000 Sydney, Australia
#112 of 324 hotels in Sydney
Guests' ChoiceReview score
Based on 6730 hotel reviews
8.2Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.2
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Facilities
8.5
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Staff
8.8
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Value for money
7.7
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Free WiFi
8.3
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Reviewed: 6 June 2024
Janet
Australia1 review9.0“We stayed there over the weekend and we loved the central location.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
A bit pricy and no extra blankets in the room. It was a bit cold.
Great location, room was a good size and very comfortable. Good breakfast options.
Stayed in June 2024
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Reviewed: 6 June 2024
Graham
Australia7 reviews8.0“All fine, beer very expensive”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
Beer very expensive
Stayed in June 2024
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Reviewed: 6 June 2024
Trang
Australia1 review8.0“Great location with carpark cross the road”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
The room is newly renovated but a little dusty. You would not see it with your eyes, only because I have allergy with house dust and I had reaction in the room
It was our anniversary and the reception gave us 2 drink vouchers. The bar staff was helpful as the bubble bottle was flat he was happy to open a fresh one for me. There is a Wilson parking cross the road, very convenient.
Stayed in June 2024
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Reviewed: 5 June 2024
Joanne
United Kingdom7 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room with Harbour View - Tower
- • Stayed 1 night
- • Submitted via mobile
The staff was very friendly, couldn't ask for better.
Stayed in June 2024
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Reviewed: 5 June 2024
Kerryn
Australia10 reviews1 helpful vote9.0“Beautiful views and amazing staff”- • Leisure trip
- • Family with young children
- • King Room with Harbour View
- • Stayed 1 night
The bed was a little hard and the bathroom was a bit slippery before having a shower.
The room was lovely, the staff were amazing and the breakfast was the best I have ever had.
Stayed in March 2024
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Reviewed: 4 June 2024
Shakhawat
Bangladesh3 reviews9.0“Excellent 👌👌”- • Leisure trip
- • Family with young children
- • King Room with Balcony and Harbour View
- • Stayed 5 nights
- • Submitted via mobile
Nothing else
Every things
Stayed in June 2024
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Reviewed: 4 June 2024
Kate
Australia9 reviews9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Great walking distance to darling harbour eateries etc
Stayed in June 2024
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Reviewed: 3 June 2024
Sanjay
Australia9 reviews7.0“Location is good but rooms are basic for the price. On positive side the checking person upgraded us”- • Leisure trip
- • Couple
- • King Room with Harbour View
- • Stayed 1 night
- • Submitted via mobile
The bar outside Jerry was filthy. The lobby bar manager was rude, despite free table he denied us a spot asking to go to outside bar and gave spot to people after us, presumably Profiled us as non drinkerz
Location
Stayed in June 2024
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Reviewed: 2 June 2024
Michelle
Australia5 reviews9.0“Business and Pleasure Staycation”- • Business trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
I didn't like this time that although my support workers room was right next to mine her was cleaned very quickly by 10.30am yet mine room was not and I had to go down to get reception onto it. Then, when I returned, both our bathrooms had issues. Mine had issues hand towels, and my support person did not have a bath towel. Finally, the housekeeping staff made an error and claimed that I took from the mini bar. The attention to detail seemed off. The reception staff fixed it, but it should not have happened in the first place. I have been here every year for 3 years now, and I will continue too as I love it, but they need to pull it up a bit.
I loved the front office staff. The location was excellent to everything. I needed attractions and within walking distance to my business meeting. The breakfast was excellent also I love how you change it up each day it's great and the staff are great and attentive.
Stayed in June 2024
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Reviewed: 1 June 2024
Rodney
Australia10 reviews8.0“Was a great place with the harbour view would be good with car park fee and breakfast included no extra cost made it qui”- • Leisure trip
- • Couple
- • King Room with Harbour View
- • Stayed 1 night
- • Submitted via mobile
Parking cost should free with stay Floor very slippery in bathroom and shower
Location and view and close parking
Stayed in June 2024
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Reviewed: 1 June 2024
Scott
Australia3 reviews9.0“Fantastic”- • Leisure trip
- • Couple
- • King Room with Balcony and Harbour View
- • Stayed 1 night
- • Submitted via mobile
Loved, loved , loved the breakfast option.
Stayed in May 2024
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Reviewed: 1 June 2024
Narelle
Australia21 reviews7.0Good- • Leisure trip
- • People with friends
- • Twin Room with Harbour View
- • Stayed 2 nights
- • Submitted via mobile
No pool. Twin beds too close together Only steep stair access through restaurant to darling harbour/aquarium. No lift access
Clean and tidy Close to darling harbour
Stayed in May 2024
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Reviewed: 1 June 2024
Jon
Australia1 review8.0Very good- • Leisure trip
- • Family with young children
- • Tower King Room
- • Stayed 2 nights
- • Submitted via mobile
Beds to bouncy, not to comfy. Check-in took too long
Location, Zephyr bar
Stayed in May 2024
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Reviewed: 31 May 2024
Chris
Australia18 reviews8.0Very good- • Business trip
- • Solo traveller
- • Tower King Room
- • Stayed 4 nights
comfy bed, good shower
Stayed in May 2024
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Reviewed: 30 May 2024
Phillip
Australia12 reviews9.0“Great location, highly recommend”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
No Pay TV, news or sports channels
Location and hotel facilities were 5 star
Stayed in May 2024
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Reviewed: 29 May 2024
Ricky
Australia1 review8.0Very good- • Couple
- • King Room with Harbour View - Tower
- • Stayed 2 nights
- • Submitted via mobile
No bath
Stayed in May 2024
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Reviewed: 29 May 2024
Timothy
Australia14 reviews9.0Superb- • Business trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Parking prices much too expensive
Breakfast very good. Comfy and quiet
Stayed in May 2024
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Reviewed: 28 May 2024
Troy
New Zealand1 review7.0“Good without being great.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 4 nights
Room service on one of the nights was very poor. Outlook of my room was very poor too.
Beautiful hotel on the whole. Nice, central location.
Stayed in May 2024
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Reviewed: 28 May 2024
Murray
New Zealand16 reviews7.0“We were spoilt by staying at the Gold Coast Langham for a few days before the Hyatt”- • Leisure trip
- • Couple
- • King Room with Harbour View - Tower
- • Stayed 4 nights
- • Submitted via mobile
Room needed some drawers - we stayed 4 nights and would have been handy to fully unpack suitcases. Staff were unaware there were no fireworks during Vivid but we were encouraged to book a spot at Zephyr Bar to view them.
View of Darling Harbour
Stayed in May 2024
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Reviewed: 28 May 2024
Gail
Australia17 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • King Room with Harbour View
- • Stayed 1 night
- • Submitted via mobile
Location
Stayed in May 2024
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Reviewed: 27 May 2024
Ian
Australia15 reviews6 helpful votes9.0Superb- • Business trip
- • Group
- • Tower King Room
- • Stayed 3 nights
I arrived around 20:30 on a Monday evening and found the hotel food options at that time very limited. That said, a lot of Sydney eateries in this end of the CBD were also closed/closing.
The location is good for business meetings in the CBD. The rooms are clean and the bed is comfortable. The water pressure on the walk-in shower was very good. The room had a good desk for work and plenty of electricity sockets. Breakfast buffet selection was good and could be booked on the day if not already booked in advance. The staff are excellent and professional (as you would expect). The gym is well furnished.
Stayed in May 2024
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Reviewed: 27 May 2024
Suzanne
Australia8 reviews4 helpful votes9.0“Except for the parking costs, it was a magical stay.”- • Leisure trip
- • Couple
- • Studio Suite with Harbour View
- • Stayed 1 night
The only negative comment was due to parking. We were told to park in the Wilson carpark nearby and because my son, Paul and his new wife, Satomi were staying in a suite, the parking would be validated by the bell desk and hence would be complimentary. However, when we parked at the Wilson carpark, we realised there was another Wilson carpark, a few doors down, closer to the Hyatt Regency. When we entered the hotel and told the bell captain what had happened, he informed us that the hotel does not have an arrangement with the other Wilson carpark and you would have to move our car to the closer car park to receive the complimentary parking. So my husband and I went immediately back to the other Wilson carpark to move to the closer Wilson carpark, presuming it was timed by the hour. However, when we spoke to the parking attendant, she said that on Sundays this carpark has a flat rate of $40 whether you stay 5 minutes or the whole day. How disappointing! Perhaps the bell desk, in future, could inform guests that there are 3 Wilson carparks in the same street as the hotel and actually give guests the street number of the Wilson carpark, that the Hyatt Regency is in partnership wish to avoid the confusion we faced and the monetary cost of having to pay $40 for parking instead of receiving the complimentary parking that was included in the room rate. So confusing and so costly!
It was my son's honeymoon night and we paid for the accommodation. When we went to pick them up, we saw their 360-degree view from their suite. It was truly sensational! They also commented on the great buffet breakfast and wanted to thank the hotel for the fruit basket they were sent with a card wishing them congratulations and a happy honeymoon.
Stayed in May 2024
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Reviewed: 26 May 2024
Sean
Australia2 reviews8.0“Pleasant staff and a clean room.”- • Leisure trip
- • Couple
- • King Room with Harbour View - Tower
- • Stayed 1 night
- • Submitted via mobile
Took 3 times from the desk to our room to finally get in. The battery in the door lock was bad. They eventually gave us a different room.
Stayed in May 2024
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Reviewed: 26 May 2024
Mark
New Zealand27 reviews7.0“Excellent location and facilities. Close to CBD & Darling Harbour.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Unable to get a drink in downstairs bar after 9pm on a Monday night..first world problem - I know!
Great location. Modern hotel and great facilities with excellent rooftop bar.
Stayed in May 2024
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