161 Sussex Street, Sydney CBD, 2000 Sydney, Australia
#112 of 324 hotels in Sydney
Guests' ChoiceBased on 6736 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.8
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 June 2024
John
AustraliaEnjoyable stay.
Stayed in May 2024
Reviewed: 6 June 2024
Janet
AustraliaA bit pricy and no extra blankets in the room. It was a bit cold.
Great location, room was a good size and very comfortable. Good breakfast options.
Stayed in June 2024
Reviewed: 6 June 2024
Graham
AustraliaBeer very expensive
Stayed in June 2024
Reviewed: 6 June 2024
Trang
AustraliaThe room is newly renovated but a little dusty. You would not see it with your eyes, only because I have allergy with house dust and I had reaction in the room
It was our anniversary and the reception gave us 2 drink vouchers. The bar staff was helpful as the bubble bottle was flat he was happy to open a fresh one for me. There is a Wilson parking cross the road, very convenient.
Stayed in June 2024
Reviewed: 5 June 2024
Joanne
United KingdomThe staff was very friendly, couldn't ask for better.
Stayed in June 2024
Reviewed: 5 June 2024
Kerryn
AustraliaThe bed was a little hard and the bathroom was a bit slippery before having a shower.
The room was lovely, the staff were amazing and the breakfast was the best I have ever had.
Stayed in March 2024
Reviewed: 4 June 2024
Shakhawat
BangladeshNothing else
Every things
Stayed in June 2024
Reviewed: 4 June 2024
Kate
AustraliaGreat walking distance to darling harbour eateries etc
Stayed in June 2024
Reviewed: 3 June 2024
Sanjay
AustraliaThe bar outside Jerry was filthy. The lobby bar manager was rude, despite free table he denied us a spot asking to go to outside bar and gave spot to people after us, presumably Profiled us as non drinkerz
Location
Stayed in June 2024
Reviewed: 2 June 2024
Michelle
AustraliaI didn't like this time that although my support workers room was right next to mine her was cleaned very quickly by 10.30am yet mine room was not and I had to go down to get reception onto it. Then, when I returned, both our bathrooms had issues. Mine had issues hand towels, and my support person did not have a bath towel. Finally, the housekeeping staff made an error and claimed that I took from the mini bar. The attention to detail seemed off. The reception staff fixed it, but it should not have happened in the first place. I have been here every year for 3 years now, and I will continue too as I love it, but they need to pull it up a bit.
I loved the front office staff. The location was excellent to everything. I needed attractions and within walking distance to my business meeting. The breakfast was excellent also I love how you change it up each day it's great and the staff are great and attentive.
Stayed in June 2024
Reviewed: 1 June 2024
Rodney
AustraliaParking cost should free with stay Floor very slippery in bathroom and shower
Location and view and close parking
Stayed in June 2024
Reviewed: 1 June 2024
Scott
AustraliaLoved, loved , loved the breakfast option.
Stayed in May 2024
Reviewed: 1 June 2024
Narelle
AustraliaNo pool. Twin beds too close together Only steep stair access through restaurant to darling harbour/aquarium. No lift access
Clean and tidy Close to darling harbour
Stayed in May 2024
Reviewed: 1 June 2024
Jon
AustraliaBeds to bouncy, not to comfy. Check-in took too long
Location, Zephyr bar
Stayed in May 2024
Reviewed: 31 May 2024
Chris
Australiacomfy bed, good shower
Stayed in May 2024
Reviewed: 30 May 2024
Phillip
AustraliaNo Pay TV, news or sports channels
Location and hotel facilities were 5 star
Stayed in May 2024
Reviewed: 29 May 2024
Ricky
AustraliaNo bath
Stayed in May 2024
Reviewed: 29 May 2024
Timothy
AustraliaParking prices much too expensive
Breakfast very good. Comfy and quiet
Stayed in May 2024
Reviewed: 28 May 2024
Troy
New ZealandRoom service on one of the nights was very poor. Outlook of my room was very poor too.
Beautiful hotel on the whole. Nice, central location.
Stayed in May 2024
Reviewed: 28 May 2024
Murray
New ZealandRoom needed some drawers - we stayed 4 nights and would have been handy to fully unpack suitcases. Staff were unaware there were no fireworks during Vivid but we were encouraged to book a spot at Zephyr Bar to view them.
View of Darling Harbour
Stayed in May 2024
Reviewed: 28 May 2024
Gail
AustraliaLocation
Stayed in May 2024
Reviewed: 27 May 2024
Ian
AustraliaI arrived around 20:30 on a Monday evening and found the hotel food options at that time very limited. That said, a lot of Sydney eateries in this end of the CBD were also closed/closing.
The location is good for business meetings in the CBD. The rooms are clean and the bed is comfortable. The water pressure on the walk-in shower was very good. The room had a good desk for work and plenty of electricity sockets. Breakfast buffet selection was good and could be booked on the day if not already booked in advance. The staff are excellent and professional (as you would expect). The gym is well furnished.
Stayed in May 2024
Reviewed: 27 May 2024
Suzanne
AustraliaThe only negative comment was due to parking. We were told to park in the Wilson carpark nearby and because my son, Paul and his new wife, Satomi were staying in a suite, the parking would be validated by the bell desk and hence would be complimentary. However, when we parked at the Wilson carpark, we realised there was another Wilson carpark, a few doors down, closer to the Hyatt Regency. When we entered the hotel and told the bell captain what had happened, he informed us that the hotel does not have an arrangement with the other Wilson carpark and you would have to move our car to the closer car park to receive the complimentary parking. So my husband and I went immediately back to the other Wilson carpark to move to the closer Wilson carpark, presuming it was timed by the hour. However, when we spoke to the parking attendant, she said that on Sundays this carpark has a flat rate of $40 whether you stay 5 minutes or the whole day. How disappointing! Perhaps the bell desk, in future, could inform guests that there are 3 Wilson carparks in the same street as the hotel and actually give guests the street number of the Wilson carpark, that the Hyatt Regency is in partnership wish to avoid the confusion we faced and the monetary cost of having to pay $40 for parking instead of receiving the complimentary parking that was included in the room rate. So confusing and so costly!
It was my son's honeymoon night and we paid for the accommodation. When we went to pick them up, we saw their 360-degree view from their suite. It was truly sensational! They also commented on the great buffet breakfast and wanted to thank the hotel for the fruit basket they were sent with a card wishing them congratulations and a happy honeymoon.
Stayed in May 2024
Reviewed: 26 May 2024
Sean
AustraliaTook 3 times from the desk to our room to finally get in. The battery in the door lock was bad. They eventually gave us a different room.
Stayed in May 2024
Cattolica, Italy
Lac-Superieur, Canada
Rome, Italy
Bathurst, Australia
Châtenois, France
Fort Pierce, USA
Douarnenez, France
Kandy, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content