399 Little Lonsdale Street, 3000 Melbourne, Australia
#102 of 205 hotels in Melbourne
Guests' ChoiceBased on 4040 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
8.3
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 February 2024
Martin
United KingdomSteak in restaurant one evening overdone and scorched on the barbeque
Nice central Melbourne hotel Quiet up on 15th floor Easy walk from Southern cross station Breakfast buffet was humongous
Stayed in January 2024
Reviewed: 26 February 2024
Katrina
AustraliaThe getting into room as I was doubled book
I like the closeness to weekend parking The mint I liked the room I liked the eateries around the area and good range
Stayed in February 2024
Reviewed: 26 February 2024
Wendy
AustraliaNo mirror in the room had to use lift to see the whole outfit look. I don't like the self serve check in, thankfully the manager saw that and directed me to humans.
Bed was very comfortable
Stayed in February 2024
Reviewed: 25 February 2024
Kylie
AustraliaWas pricey, for size of room.
All good
Stayed in February 2024
Reviewed: 24 February 2024
Joan
AustraliaAll good thanks
Something went wrong with the booking so they upgraded me. convenient location in the city. Felt safe walking around. Close to cafe's and transport.
Stayed in November 2023
Reviewed: 23 February 2024
Joanne
AustraliaI understand what hotels rooms are but for the price it was on the smaller side
Very central
Stayed in February 2024
Reviewed: 22 February 2024
Tahlia
AustraliaRooms were very tiny. Bathrooms were so small that the sink isn't in the bathroom. For the size of the room I didn't think it was value for money. Two beds in the room were only single beds, not double as perceived in the pictures. We had to push the beds together to give us enough room to open our suitcases.
Hotel was easy to find, nice and clean. Staff were very friendly and helpful.
Stayed in February 2024
Reviewed: 19 February 2024
Sean
MalaysiaLocation is good Room is clean
Stayed in February 2024
Reviewed: 19 February 2024
Maureen
AustraliaI had to pay by cash. This caused a bit of a problem then I was charged a $100 bond. Then the next morning getting a refund on the bond caused more confusion.
Location
Stayed in February 2024
Reviewed: 19 February 2024
Sarahlc111
AustraliaThe basin not being in the bathroom, it feels odd.
I loved the style of the rooms, the location and the staff were very accommodating and welcoming.
Stayed in February 2024
Reviewed: 18 February 2024
Cindy
AustraliaThe bathroom basin in the main room was a bit strange. There was no full length mirror and the pillows were not comfy.
Friendly staff who looked after our bags until check in and ensured we knew how to check in. The cleaning staff checked if we wanted the room serviced. Quiet location.
Stayed in February 2024
Reviewed: 18 February 2024
Jasmine
AustraliaGood location. Very clean. Easy to find.
Stayed in February 2024
Reviewed: 17 February 2024
Ian
FranceSelf check in. Only 1 chair for 2 people; this was soon rectified when I asked for another. Design of room with basin in living space. Teabags not replaced on a 4 night stay..
Very quiet, very central and comfortable beds.
Stayed in February 2024
Reviewed: 16 February 2024
Jingyu
ChinaWhen I checked in, there was no one on the G floor. I waited for a long time and called to inquire before I knew I had to go to the self-service check-in on the 2nd floor.
The hotel's location is right in the city center, so it's very convenient to go everywhere. The hotel's breakfast is very rich, highly recommended!
Stayed in February 2024
Reviewed: 15 February 2024
Alessandro
SlovakiaQuite small room.
Location in city center, good mattress.
Stayed in January 2024
Reviewed: 12 February 2024
ジルポン
AustraliaNo bathtab.
Breakfast is good.
Stayed in February 2024
Reviewed: 11 February 2024
Peter
Australianothing
all went to plan
Stayed in January 2024
Reviewed: 10 February 2024
Esther
IndonesiaNothing
Location, staff, cleaniness
Stayed in February 2024
Reviewed: 5 February 2024
Fabio
BrazilThe main thing that wasn’t good was because se bedroom’s door are so heavy and when your neighbor open ou close the door it’s look like as if was opening or closing your room and during the night I woke up scared.
The staff team.
Stayed in February 2024
Reviewed: 5 February 2024
Helen
AustraliaNothing
Friendly staff
Stayed in February 2024
Reviewed: 5 February 2024
Diane
AustraliaI found weird to have the wash basin outside the bathroom, next to the bed.
quiet room , very confortable bed, hotel really well located
Stayed in December 2023
Reviewed: 5 February 2024
Kemal
AustraliaThe room is a bit too narrow. The nightstand has no drawers. Overall, storage space is too limited.
Great location as everything is within walking distance. The room is clean. Staff are friendly.
Stayed in February 2024
Reviewed: 5 February 2024
Gerienta
Australiapillow too firm, i end up using the sofa cushion instead. it took so long for the check-in process
great location, easily accessible by tram
Stayed in February 2024
Reviewed: 3 February 2024
Darren
AustraliaNothing
Comfy
Stayed in February 2024
Reviewed: 2 February 2024
Susan
United KingdomNothing
Breakfast was superb location was very central and great for everything
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content