133 City Road, Southbank, 3006 Melbourne, Australia
#120 of 206 hotels in Melbourne
Guests' ChoiceBased on 928 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.7
Value for money
8.1
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 November 2023
Alan
AustraliaNo fan or aircon in the bedroom left it get a bit stuffy overnight.
Stayed in November 2023
Reviewed: 5 November 2023
Carmel
AustraliaLocation
Stayed in September 2023
Reviewed: 3 November 2023
Danny
AustraliaI booked and paid for two rooms. When arrived at Imagine Wrap one room was allocated and the other room was cancelled without any notification/explanation to why it was cancelled. I did not cancel the room. The attendant at reception was helpful but it took nearly 45 minutes to find another room. It was late as our flight was delayed and we were tired and just wanted to get to our room. I expected a complimentary breakfast voucher for the inconvenience it caused us… got nothing.
Location was convenient for family wedding
Stayed in October 2023
Reviewed: 2 November 2023
Alison
AustraliaBest bed I have ever slept on Very roomy Nicely furnished
Stayed in October 2023
Reviewed: 2 November 2023
David
AustraliaBen was way way too soft. No fan in bedroom so was very stuffy even with the aircon on
Clean and tidy . Good location
Stayed in October 2023
Reviewed: 30 October 2023
Ali
AustraliaI did find when I walked in the room it had a bit of a smoke smell but other than that it was okay.
The property was very spacious with the Balcony view.
Stayed in October 2023
Reviewed: 29 October 2023
James
AustraliaNot a bad thing, but air con was in main room so left the bedroom door open to heat/cool that room.
Well designed property, nice modern features. Comfortable to sleep in.
Stayed in October 2023
Reviewed: 25 October 2023
Joshua
United StatesReally great size apartment. Plenty of room to spread out and enjoy. Bathroom was excellent also.
Stayed in October 2023
Reviewed: 23 October 2023
Brad
AustraliaOne of the lifts wasn't working for a short time. Alot of floors when only two out of three lifts working.
Great apartment with everything I needed. After a long night I found the bed super comfy and had a great sleep. Will definitely stay there again. Close to river and casino
Stayed in October 2023
Reviewed: 23 October 2023
Seren
AustraliaParking costs extra, views from level 13 are directly into other apartments. Pool is very small.
The bed was comfortable and big, balcony was a nice touch. Good for a longer stay as had a washing machine. Staff were very friendly and offered us a free late check out. Easy to walk into the city.
Stayed in October 2023
Reviewed: 22 October 2023
Alex
AustraliaWiFi not great and TV had no access to internet or streaming services.staff said it just doesn't work
Location is great ,room is well equipped and comfortable.staff very helpful
Stayed in October 2023
Reviewed: 19 October 2023
Michelle
AustraliaGreat size apartment, very clean, modern and spacious.
Stayed in October 2023
Reviewed: 19 October 2023
Lyn
AustraliaAll the black painted corridors could make a power outage or emergency exit more challenging.
Convenient central location, helpful staff, clean apt with kitchenette and a view, parking, heated swimming pool, and restaurants nextdoor.
Stayed in October 2023
Reviewed: 15 October 2023
Ramesh
New ZealandIt will be very nice if more information, and halp to turist for booking a sightseeing trip, more brochure, book or something.
Not appli, location is good
Stayed in October 2023
Reviewed: 9 October 2023
Craig
AustraliaThis is a big complex shared with another apartment provider, there are only 3 lifts and if one is unavailable access becomes slow. The lifts are also used by cleaning staff with trolleys meaning they can fill up quickly. this is a very modern facility, but the wardrobe for our room, included some type of panel for electrical equipment that had been removed and not replaced. A minor gripe as otherwise there is not too much critical to say about WRAP.
Imagine Wrap is a modern apartment complex in Southbank. Good location. The apartment and facilities were good; clean and modern and reasonable value. Staff were happy to assist and luggage storage on the day after check out was appreciated, as was staff at reception until 11pm for late check-in.
Stayed in October 2023
Reviewed: 8 October 2023
Marion
New ZealandFantastic location, staff friendly
Stayed in October 2023
Reviewed: 8 October 2023
Gunning
Australiathe extra charge it was different from what I had Booked on Booking .com
location and was quiet
Stayed in October 2023
Reviewed: 7 October 2023
Jane
AustraliaVery large amounts of dust in corners of room.
Stayed in October 2023
Reviewed: 7 October 2023
Kirsty
AustraliaShower had a leak through the door which meant the water would leak all over the floor and I had to mop it up after each shower.
Cleanliness, convenience to workplace, quiet considering it was in a busy area, spacious.
Stayed in October 2023
Reviewed: 6 October 2023
Cheryl
AustraliaWe had 4 nights stay and we found very odd there was no drawers or shelves or luggage rack to unpack - just hanging space with maybe 10 hangers Overnight stay wouldn't be an issue but longer was hard to keep track of items. We pulled out the ironing board to put our clothes on The hardest thing was using TV. Had to download an app to access WiFi and if you aren't tech savvy you will find it a challenge! Also you have to call reception from your own phone as the phone in room doesn't connect. One of lifts only worked periodically throughout our away so even when it was working we avoided it! No room service to Imagine Wrap.
Bed was really comfortable Restaurant downstairs made amazing coffee! A wonderful location. Close to shops and Casino. $11 in an Uber to Flinders Street however you could walk easy enough
Stayed in October 2023
Reviewed: 5 October 2023
Kathryn
Australiacarpet needs to be replaced
Excellent location Clean and comfortable
Stayed in October 2023
Reviewed: 5 October 2023
Heath
AustraliaThe pricing of accommodation over the AFL Grand Final weekend is always ridiculous, however this accommodation was reasonably prices on that basis. The front desk of this hotel is tucked around the corner within another hotel's premises so it's a bit tricky to find the first time, and you have to share lifts with that other hotel .. and due to the large number of floors and limited lift capacity, it can take a while to transit between floors.
We booked this hotel for an event in Melbourne that coincided with the AFL Grand Final. The hotel is very conveniently located to Southbank, its food and entertainment districts. The staff were friendly and the room was well appointed, quiet and more than large enough for the two of us not to fall over each other.
Stayed in October 2023
Reviewed: 4 October 2023
Signorinadaydreamer
ChinaImagine and Wrap are actually 2 hotels and Imagine guests cannot use gym facility... it just spoiled the experience a little bit. And the hotel sign is a little hard to find, not outstanding to locate at once.
it's very spacious and clean, location is also great, staff is friendly and helpful.
Stayed in September 2023
Reviewed: 2 October 2023
Nigel
Australianothing
Didn't have any, but had an onsite restaurant
Stayed in October 2023
Reviewed: 29 September 2023
Ian
AustraliaThe gym pool and spa were not opened
The room was beautiful
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content